Family communications in a controlled-environment facility
Systems and methods for facilitating family communications in a controlled-environment facility. In some embodiments, a method may include receiving a request for an electronic communication between a resident and a non-resident of a controlled-environment facility, identifying that the non-resident is the resident's child or parent and, in response to the identification, enabling a family counseling provider to access the electronic communication.
1. A method, comprising:
performing, by one or more computer systems:
receiving a request for an electronic communication between a resident and a non-resident of a controlled-environment facility;
identifying that the non-resident is the resident's child or parent;
in response to identification of the non-resident as the resident's child or parent, enabling a family counseling provider to access the electronic communication; and
after completion of the electronic communication, facilitating a follow-up counseling session between the resident and the family counseling provider by at least charging an account associated with the resident at a smaller than normal rate.
2. The method of claim 1 , wherein the controlled-environment facility is a jail or prison, and wherein the resident is an inmate.
3. The method of claim 1 , wherein the electronic communication is selected from the group consisting of: a telephone call, a video visitation session, an electronic chat session, and an email.
4. The method of claim 1 , wherein enabling the family counseling provider to access the electronic communication includes recording the electronic communication, flagging the recording as a parent-child communication, and providing the recording to the family counseling provider.
5. The method of claim 1 , wherein enabling the family counseling provider to access the electronic communication includes at least one of: recording the electronic communication or allowing the family counseling provider to participate in the electronic communication in real-time.
6. The method of claim 5 , wherein allowing the family counseling provider to participate in the electronic communication in real-time includes preventing the child from seeing or hearing the family counseling provider's participation.
7. The method of claim 1 , further comprising:
performing, by the one or more computer systems:
prior to enabling the family counseling provider to access the electronic communication, facilitating a counseling session between the resident and the family counseling provider; and
in response to successful completion of the counseling session, facilitating the electronic communication between the resident and the non-resident.
8. The method of claim 1 , further comprising:
performing, by the one or more computer systems:
the follow-up counseling session addressing one or more issues raised during the electronic communication.
9. The method of claim 8 , further comprising:
performing, by the one or more computer systems:
after completion of the follow-up counseling session between the resident and the family counseling provider, providing an incentive to the resident.
10. The method of claim 9 , wherein the incentive is selected from the group consisting of: electronic content, commissary item, increased number or amount of visitation, increased number or amount of electronic communications, increased leisure time, increased pay, and credit for good behavior.
11. The method of claim 1 , wherein facilitating the follow-up counseling session includes facilitating the follow-up counseling session without charging an account associated with the resident, the account otherwise configured to fund the resident's electronic communications.
12. A family counseling system, comprising:
at least one processor; and
a memory coupled to the at least one processor, the memory configured to store program instructions executable by the at least one processor to cause the family counseling system to:
receive an indication that a request for an electronic communication between a resident and a non-resident of a correctional facility has been made, wherein the non-resident is the resident's child;
access the electronic communication in response to the non-resident being the resident's child;
enable a counselor to initiate, after the electronic communication, a follow-up counseling session; and
facilitate the follow-up counseling session by at least charging an account associated with the resident at a smaller than normal rate.
13. The counseling system of claim 12 , the program instructions further executable by the at least one processor to cause the counseling system to obtain a recording of the electronic communication.
14. The counseling system of claim 12 , the program instructions further executable by the at least one processor to cause the counseling system to enable a counselor to participate in the electronic communication in real-time.
15. The counseling system of claim 12 , the program instructions further executable by the at least one processor to cause the counseling system to enable a family counselor to initiate a family counseling session with the resident prior to the electronic communication.
16. The counseling system of claim 12 , the program instructions further executable by the at least one processor to address addressing one or more issues raised during the electronic communication.
17. The counseling system of claim 12 , the program instructions further executable by the at least one processor to cause the counseling system to provide an incentive to the resident after completion of the follow-up counseling session.
18. A tangible computer-readable storage medium having program instructions stored thereon that, upon execution by a computer-based video visitation system, cause the computer-based video visitation system to:
receive a request for a video visitation between a resident and a non-resident of a correctional facility;
enable a family counseling provider to access the video visitation in response to a determination that the non-resident is the resident's child
enable the family counseling provider to initiate, after the electronic communication, a follow-up counseling session; and
facilitate the follow-up counseling session by at least charging an account associated with the resident at a smaller than normal rate.
19. The tangible computer-readable storage medium of claim 18 , wherein the program instructions, upon execution, further cause the computer-based video visitation system to obtain a recording of the electronic communication or to participate in the electronic communication in real-time.
20. The tangible computer-readable storage medium of claim 18 , wherein the program instructions, upon execution, further cause the computer-based video visitation system to initiate a counseling session between with the resident prior to the electronic communication or to initiate, after the electronic communication, the follow-up counseling session to address one or more issues raised during the electronic communication.
21. The tangible computer-readable storage medium of claim 18 , wherein the program instructions, upon execution, further cause the computer-based video visitation system to provide an incentive to the resident after completion of the follow-up counseling session.