Generating Recommendations Based On Hospitality Customer Feedback
Method, system, and computer program product embodiments are disclosed for generating recommendations to hospitality customers. Defining steps include enabling a customer to select a particular business from among one or more businesses at a mobile device utilized by the customer, configuring the customer's mobile device to receive a recommendation from the customer, and providing the recommendation to a user at the particular business for review, wherein the recommendation is selectable for public review by potential customers requesting information about the particular business.
1 . A computer implemented method for generating recommendations from content provided by customers comprising:
enabling a customer to select a particular business from among one or more businesses at a mobile device utilized by the customer;
upon a particular business being chosen from among the one or more businesses, configuring the customer's mobile device to receive a recommendation from the customer, wherein the recommendation is generated from content provided by the customer; and
providing the recommendation to a user at the particular business, wherein the recommendation is selectable for public review by potential customers requesting information about the particular business.
2 . The method recited in claim 1 , wherein the customer assigns one or more categories to the recommendation, wherein the providing the recommendation includes providing the recommendation with the one or more assigned categories.
3 . The method recited in claim 1 , wherein the customer selects a rating for the recommendation, wherein the providing the recommendation includes providing the recommendation with the selected rating.
4 . The method recited in claim 1 , wherein the customer inputs a tip for the recommendation, wherein the customer inputs a tip for the recommendation, wherein the providing the recommendation includes providing the recommendation with the inputted tip.
5 . The method recited in claim 1 , wherein the customer attaches a photo to the recommendation, wherein the providing the recommendation includes providing the recommendation with the attached photo.
6 . The method recited in claim 1 , further comprising:
receiving the one or more businesses that are enabled to be selected by the customer, wherein the one or more businesses are geolocated within a predefined distance of a geolocation of the customer's mobile device.
7 . The method recited in claim 6 , further comprising:
configuring the mobile device to receive a recommendation from the customer related to the geolocation of the mobile device.
8 . A system comprising:
at least one processor configured to perform operations comprising:
enabling a customer to select a particular business from among one or more businesses at a mobile device utilized by the customer;
upon a particular business being chosen from among the one or more businesses, configuring the customer's mobile device to receive a recommendation from the customer, wherein the recommendation is generated from content provided by the customer; and
providing the recommendation to a user at the particular business, wherein the recommendation is selectable for public review by potential customers requesting information about the particular business.
9 . The system recited in claim 8 , wherein the customer assigns one or more categories to the recommendation, wherein the providing the recommendation includes providing the recommendation with the one or more assigned categories.
10 . The system recited in claim 8 , wherein the customer selects a rating for the recommendation, wherein the providing the recommendation includes providing the recommendation with the selected rating.
11 . The system recited in claim 8 , wherein the customer inputs a tip for the recommendation, wherein the providing the recommendation includes providing the recommendation with the inputted tip.
12 . The system recited in claim 8 , wherein the customer attaches a photo to the recommendation, wherein the providing the recommendation includes providing the recommendation with the attached photo.
13 . The system recited in claim 8 , wherein the at least one processor is further configured to perform operations comprising:
receiving the one or more businesses that are enabled to be selected by the customer, wherein the one or more businesses are geolocated within a predefined distance of a geolocation of the customer's mobile device.
14 . The system recited in claim 13 , wherein the at least one processor is farther configured to perform operations comprising:
configuring the customer's mobile device to receive a recommendation from the customer related to the geolocation of the mobile device.
15 . A non-transitory computer-readable medium having one or more instructions stored thereon, that when executed by a computing device, cause the computing device to perform operations comprising:
enabling a customer to select a particular business from among one or more businesses at a mobile device utilized by the customer;
upon a particular business being chosen from among the one or more businesses, configuring the customer's mobile device to receive a recommendation from the customer, wherein the recommendation is generated from content provided by the customer; and
providing the recommendation to a user at the particular business, wherein the recommendation is selectable for public review by potential customers requesting information about the particular business.
16 . The non-transitory computer-readable medium recited in claim 15 , wherein the customer assigns one or more categories to the recommendation, wherein the providing the recommendation includes providing the recommendation with the one or more assigned categories.
17 . The non-transitory computer-readable medium recited in claim 15 , wherein the customer selects a rating for the recommendation, wherein the providing the recommendation includes providing the recommendation with the selected rating.
18 . The non-transitory computer-readable medium recited in claim 15 , wherein the customer inputs a tip for the recommendation, wherein the providing the recommendation includes providing the recommendation with the inputted tip.
19 . The non-transitory computer-readable medium recited in claim 15 , wherein the customer attaches a photo to the recommendation, wherein the providing the recommendation includes providing the recommendation with the attached photo.
20 . The non-transitory computer-readable medium recited in claim 15 , the operations further comprising:
receiving the one or more businesses that are enabled to be selected by the customer, wherein the one or more businesses are geolocated within a predefined distance of a geolocation of the customer's mobile device.
21 . The non-transitory computer-readable medium recited in claim 20 , the operations further comprising:
configuring the customer's mobile device to receive a recommendation from the customer related to the geolocation of the mobile device.