Method for generating sales of a conversational voice response system
View Patent ↗In one aspect, the invention provides a method for generating a sales lead for the sale of a CVR system. The method comprises initiating a call in which a human calls an organization and interacts with an interactive voice response (IVR) system that defines an interface to a database for an organization in order to obtain information from the database; generating a first audio file comprising a recording of the interaction; generating a second audio file comprising a recording of an interaction of the caller with a CVR system in order to obtain the same information from the database; presenting the first and second audio files to a decision maker in the organization who has some influence on a decision to purchase the CVR system; tracking when the decision maker accesses the audio files; and initiating contact with the decision maker once access of the audio files is established.
1. A method, comprising:
generating a first audio file comprising a recording of an interaction of a caller and an interactive voice response (IVR) system for a first transaction;
generating a second audio file comprising a recording of an interaction of a caller and a conversational voice response system (CVR) system for a second transaction, the second transaction retrieving equivalent information as the first transaction from a database by performing at least one of requiring fewer selection prompt operations and utilizing less time than the first transaction;
generating an ease indication for each piece of information that is representative of an ease with which the piece of information can be obtained;
creating a link to the first audio file and the second audio file;
forwarding the link with the first audio file and the second audio file to a computer associated with a designated contact;
monitoring a page location to identify when the audio files are accessed from the link; and
transmitting a communication to the designated contact when access of the link is established.
2. The method of claim 1 , further comprising at least one of: navigating the database with the interactive voice response (IVR) system to obtain the pieces of information; and selecting that information that has the ease indication to navigate to as the information that the caller navigates to for the generating the first audio file, wherein the IVR system defines an interface to the database for the organization in order to obtain information from the database.
3. The method of claim 1 , wherein presenting the first and second audio file to the user comprises developing web page code that can be rendered as a web page on a browser, the web page code having the link to the first and the second audio files embedded; and sending the link to the web page code to the computer via email.
4. The method of claim 3 , wherein the link to the webpage code includes a uniform resource locator (URL) that has a part of a name for the organization therein.
5. The method of claim 3 , wherein the email includes text explaining how the first and second audio files were generated.
6. The method of claim 5 , further comprising sending the email to the computer and to a computer of an administrative assistant.
7. The method of claim 6 , wherein monitoring comprises requesting a delivery confirmation from an email system that delivers the message.
8. The method of claim 7 , wherein monitoring comprises monitoring when the URL for the webpage code is accessed.
9. The method of claim 1 , wherein transmitting communication comprises telephoning the designated contact.
10. The method of claim 1 , wherein the designated contact is the chief executive officer of the organization.
11. The method of claim 1 , wherein the communication is sent on a weekend.
12. The method of claim 1 , wherein the communications includes a digital certificate.
13. The method of claim 1 , wherein the second transaction of the caller comprises a cross-sell prompt and response.
14. The method of claim 1 , wherein the second transaction of the caller comprises as up-sale prompt and response.
15. A non-transitory computer readable storage medium comprising instructions that are executable by at least one computer for:
generating a first audio file comprising a recording of an interaction of a caller and an interactive voice response (IVR) system for a first transaction;
generating a second audio file comprising a recording of an interaction of a caller and a conversational voice response system (CVR) system for a second transaction, the second transaction retrieving equivalent information as the first transaction from a database by performing at least one of requiring fewer selection prompt operations and utilizing less time than the first transaction;
generating an ease indication for pieces of information that are representative of an ease with which the pieces of information can be obtained;
creating a link to the first audio file and the second audio file;
forwarding the link with the first audio file and the second audio file to a computer associated with a designated account; and
transmitting a communication to the designated contact when access of the link is established.
16. The non-transitory computer readable storage medium of claim 15 , further comprising instructions that are executable by the at least one computer for navigating the database with the IVR system to obtain distinct pieces of information.
17. The non-transitory computer readable storage medium of claim 16 , further comprising instructions that are executable by the at least one computer for selecting information that has the ease indication to navigate to which the caller navigates to for purposes of the generating the first audio file, and wherein the IVR system defines an interface to the database in order to obtain information from the database.
18. The non-transitory computer readable storage medium of claim 15 , wherein the caller with the IVR system and the caller with the CVR system are at least one of: a same caller and a different caller.