IP Library Patent Application 14022599
Patent Application
App. No. 14/022,599

SYSTEM AND METHOD FOR SEPARATION OF CALL ORIGINATION AND CALL DELIVERY TECHNIQUES

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Patent No.
US None
App. No.
14/022,599
Abstract

System and method to provide an improved user experience for session requests at a multimodal communication terminal, the method including: providing a first user preference, to a server, for incoming communication sessions; receiving, at a first time, by the multimodal communication terminal, an indication of an incoming communication session; enabling control of a session delivery technique of the incoming communication session by use of a user experience; receiving a second user preference, from a user of the multimodal communication terminal, for outgoing communication sessions; receiving, at a second time, by the multimodal communication terminal, a request to establish an outgoing communication session; determining existence of a second predetermined condition, relevant to outgoing communication methods; selecting an outgoing communication method based upon existence of the second predetermined condition and the second user preference; and enabling control of the outgoing communication session by use of the user experience.

Claims (39)

1 . A method to provide an improved user experience for session requests at a multimodal communication terminal, comprising:

providing a first user preference, to a server, for incoming communication sessions;

receiving, at a first time, by the multimodal communication terminal, an indication of an incoming communication session;

enabling control of a session delivery technique of the incoming communication session by use of a user experience;

receiving a second user preference, from a user of the multimodal communication terminal, for outgoing communication sessions;

receiving, at a second time, by the multimodal communication terminal, a request to establish an outgoing communication session;

determining existence of a second predetermined condition, relevant to outgoing communication methods supported by the multimodal communication terminal;

selecting an outgoing communication method based upon existence of the second predetermined condition and the second user preference; and

enabling control of a session origination technique of the outgoing communication session by use of the user experience;

wherein the selected incoming communication method is independent of the selected outgoing communication method.

2 . The method of claim 1 , wherein the incoming communication session is based upon the first user preference and existence of a first predetermined condition.

3 . The method of claim 1 , wherein existence of the second predetermined condition is evaluated at approximately the second time.

4 . The method of claim 1 , wherein at least one of the first predetermined condition and the second predetermined condition comprises user presence information.

5 . The method of claim 1 , wherein the multimodal communication terminal comprises a user-activatable control to select at least one of the first user preference and the second user preference.

6 . The method of claim 5 , wherein the user-activatable control comprises a persistent control configured to persist over a plurality of communication sessions.

7 . The method of claim 1 , wherein the multimodal communication terminal comprises an autonomous selection module to select at least one of the session origination technique and the session delivery technique, without selection of a technique by the user.

8 . The method of claim 1 , further comprising:

presenting a first user experience to a user of the multimodal communication terminal based upon the selected incoming session communication method; and

presenting a second user experience to a user of the multimodal communication terminal based upon the selected outgoing session communication method,

wherein the first user experience and second user experience are independent.

9 . A multimodal communication terminal, comprising:

a transmitter configured to provide a first user preference, to a server, for incoming communication sessions;

a receiver configured to receive, at a first time, by the multimodal communication terminal, an indication of an incoming communication session;

a user interface module configured to enable control of a session delivery technique of the incoming communication session by use of a user experience;

a receiver configured to receive a second user preference, from a user of the multimodal communication terminal, for outgoing communication sessions;

a receiver configured to receive, at a second time, by the multimodal communication terminal, a request to establish an outgoing communication session;

a network status module configured to determine existence of a second predetermined condition, relevant to outgoing communication methods supported by the multimodal communication terminal;

a mode selection module configured to select an outgoing communication method based upon existence of the second predetermined condition and the second user preference; and

a user interface module configured to enable control of a session origination technique of the outgoing communication session by use of the user experience;

wherein the selected incoming communication method is independent of the selected outgoing communication method.

10 . The multimodal communication terminal of claim 9 , wherein the incoming communication session is based upon the first user preference and existence of a first predetermined condition.

11 . The multimodal communication terminal of claim 9 , wherein existence of the second predetermined condition is evaluated at approximately the second time.

12 . The multimodal communication terminal of claim 9 , wherein at least one of the first predetermined condition and the second predetermined condition comprises user presence information.

13 . The multimodal communication terminal of claim 9 , wherein the multimodal communication terminal further comprises a user-activatable control to select at least one of the session origination technique and the session delivery technique.

14 . The multimodal communication terminal of claim 9 , wherein the multimodal communication terminal comprises an autonomous selection module to select at least one of the session origination technique and the session delivery technique, without selection of a technique by the user.

15 . The multimodal communication terminal of claim 13 , wherein the user-activatable control comprises a persistent control configured to persist over a plurality of communication sessions.

16 . The multimodal communication terminal of claim 9 , further comprising:

a user interface manager module configured to present a first user experience to a user of the multimodal communication terminal based upon the selected incoming session communication method, and to present a second user experience to a user of the multimodal communication terminal based upon the selected outgoing session communication method,

wherein the first user experience and second user experience are independent.

Assignments (10)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 10, 2013
From: TANABE, JASON G.; KLASSEN, KYLE; BASKWILL, GEOFFREY L.; MILLEY, JASON
To: AVAYA INC.
Reel/Frame 031174/0872 →