System and Method for Improved Remote Deposit User Support
Systems and methods for improved remote deposit support and troubleshooting are disclose. In remote deposit sessions, such as a remote check deposit transaction that uses images of the front and back of a check, various errors, conflicts and issues can occur with each step of the session. Embodiments of the present invention can include generating a unique identifier for a particular remote deposit session at or before a particular session or transaction begins and then create a record for each event or task of that session and associate it with the identifier. During a support or troubleshooting session, all transactions can records associated with a particular identifier can be retrieved from a data store and displayed to a user. Such a display can include a listing of various detailed specifics for each record and embedded controls to various tools for detecting, diagnosing, and correcting errors.
1 .- 20 . (canceled)
21 . A method comprising:
receiving, in a computer system, a remote deposit session identifier associated with a particular remote deposit session;
retrieving, in the computer system, a plurality of remote deposit event records associated with the remote deposit session identifier; and
generating, in the computer system, user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.
22 . The method of claim 21 further comprising transmitting the user interface information to a remote computer system.
23 . The method of claim 21 wherein the remote deposit session comprises a remote deposit transaction comprising an image of a check.
24 . The method of claim 21 wherein at least one of the plurality of attributes comprises a time identifier.
25 . The method of claim 21 further comprising receiving an authorization request associated with a particular authorization level, and wherein generating the user interface information is in response to the particular authorization level.
26 . The method of claim 21 wherein at least one of the attributes comprises an embedded control.
27 . The method of claim 21 wherein the remote deposit session comprises a transfer of funds from one account to another account.
28 . A system comprising:
a processor; and
a non-transitory storage medium comprising executable code that when executed by the processor cause the processor to be configured for:
receiving a remote deposit session identifier associated with a particular remote deposit session;
retrieving a plurality of remote deposit event records associated with the remote deposit session identifier; and
generating user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.
29 . The system of claim 28 wherein the executable code further causes the processor to be configured for transmitting the user interface information to a remote computer system.
30 . The system of claim 28 wherein the remote deposit session comprises a remote check deposit transaction using an image of a check.
31 . The system of claim 28 wherein at least one of the plurality of attributes comprises a time identifier.
32 . The system of claim 28 wherein the executable code further causes the processor to be configured for receiving an authorization request associated with a particular authorization level, and wherein generating the user interface information is in response to the particular authorization level.
33 . The system of claim 28 wherein at least one of the attributes comprises an embedded control.
34 . The system of claim 28 wherein the remote deposit session comprises a transfer of funds from one account to another account.
35 . A non-transitory storage medium comprising executable code that when executed by a computer processor causes the computer processor to be configured to:
receive a remote deposit session identifier associated with a particular remote deposit session;
retrieve a plurality of remote deposit event records associated with the remote deposit session identifier; and
generate user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.
36 . The non-transitory storage medium of claim 35 wherein the executable code further causes the computer processor to be configured to transmit the user interface information to a remote computer system.
37 . The non-transitory storage medium of claim 35 wherein the remote deposit session comprises a remote check deposit transaction using an image of a check.
38 . The non-transitory storage medium of claim 35 wherein at least one of the plurality of attributes comprises a time identifier.
39 . The non-transitory storage medium of claim 35 wherein the executable code further causes the processor to be configured to receive an authorization request associated with a particular authorization level, and wherein the user interface information is based on the particular authorization level.
40 . The non-transitory storage medium of claim 35 wherein the remote deposit session comprises a transfer of funds from one account to another account.