System and method for automated debiting and settling of financial transactions
A method and system for automated settlement and on-line debiting of a financial transaction, such as an emergency-cash transaction, is provided. A bank customer enters a foreign-branch bank and indicates a need for emergency cash. The customer is given a telephone by which the customer communicates with an interactive-voice response system in the customer's language. The system bridges the customer with the customer's home bank, which approves the requested emergency cash. A network in communication with the voice response system and with the issuer automatically initiates an on-line debiting of an account of the customer. The network also initiates and carries out settlement between the acquirer and the issuer by way of settlement accounts.
1. A method comprising:
receiving, by an interactive voice response computer, a request from a caller at a currency-dispensing entity for the financial transaction by a caller's bank comprising dispensing of a currency by the currency-dispensing entity to the caller;
identifying, by the interactive voice response computer, the caller by receiving and confirming touch-tone signals input by the caller to the interactive voice response computer;
calculating, by the interactive voice response computer, an amount of a currency associated with the caller to be approved for dispensing to the caller by the caller's bank based at least in part on a current rate of exchange between the currency associated with the caller and a requested currency associated with the currency-dispensing entity;
in response to receiving by the interactive voice response computer in real time a stand-in authorization message from a central network configured to generate the stand-in authorization message without an approval from the caller's bank, the authorization message indicating an approval for dispensing the amount of currency associated with the caller:
communicating, by the interactive voice response computer in real time, to the currency-dispensing entity one or more messages, wherein the one or more messages include the amount of currency approved for dispensing to the caller in the requested currency associated with the currency-dispensing entity, and wherein the one or more messages include an indication that the amount of currency approved for dispensing is a special emergency currency approved by the caller's bank; and
automatically initiating, by the interactive voice response computer, a settlement of the financial transaction comprising communicating an approval by the currency-dispensing entity of the financial transaction to the caller's bank, and debiting of a caller's account in the currency associated with the caller, and crediting an account of the caller in the requested currency associated with the currency-dispensing entity.
2. The method of claim 1 , further comprising receiving an identification of the currency-dispensing entity.
3. The method of claim 1 , further comprising receiving an identification of a caller language and thereafter prompting the caller in the identified language.
4. The method of claim 1 , further comprising receiving an identification of the caller and the caller's bank.
5. The method of claim 1 , further comprising bridging the caller to the caller's bank.
6. The method of claim 1 , wherein calculating the amount of currency to be approved for dispensing to the caller further comprises calculating the amount of currency based at least in part on a check of the caller's account balance.
7. The method of claim 1 , wherein automatically initiating the debit of the account of the caller comprises automatic communication with the account of the caller.
8. The method of claim 7 , wherein automatically initiating the debit of the caller's account further comprises communicating with an issuer.
9. The method of claim 8 , wherein automatically initiating the debit of the caller's account further comprises forwarding a debit message to the issuer.
10. The method of claim 9 , wherein forwarding the debit message to the issuer further comprises forwarding the debit message to a business unit of the caller's bank.
11. The method of claim 10 , wherein forwarding the debit message to the business unit of the caller's bank further comprises forwarding a cash withdrawal message to the business unit of the caller's bank.