Complex interaction recording
A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.
1. A system for complex interaction recording, comprising:
a recording management server stored and operating on a network-connected computing device;
an interaction evaluation server stored and operating on a network-connected computing device; and
a record server stored and operating on a network-connected computing device;
wherein the recording management server records multiple parties and multiple communication methods over multiple time periods;
wherein the interaction evaluation server groups recordings of the multiple parties and the multiple communication methods over the multiple time periods into a complex interaction wherein the multiple communication methods comprise at least a telephone call and an email;
wherein the interaction evaluation server monitors and analyzes an ongoing communication while displaying previous, related complex interactions each comprising at least a telephone call;
further wherein the interaction evaluation server stores the complex interaction in a single media file; and
wherein the record server presents the complex interaction to a human user.
2. A method for complex interaction recording, comprising the steps of:
(a) recording, using a recording management server stored and operating on a network-connected computing device, multiple parties and multiple communication methods over multiple time periods;
(b) grouping, using an interaction evaluation server stored and operating on a network-connected computing device, recordings of the multiple parties and multiple communication methods over the multiple time periods into a complex interaction wherein the multiple communication methods comprise at least a telephone call and an email;
(c) monitoring and analyzing an ongoing communication while displaying previous, related complex interactions each comprising at least a telephone call;
(d) storing the complex interaction in a single media file; and
(e) presenting the complex interaction to a human user.