BUSINESS SERVICE MANAGEMENT SYSTEM
A Business Service Management system for controlling a layout of resources, the system comprising: a DBMS (Database Management System), being a database having manipulation tools thereof; at least two data items, stored in the DBMS, each encapsulated within an encapsulating data item, wherein each of the encapsulated data items being associated with one of a plurality of resources of the layout, each encapsulated data item comprising different characteristics of at least the resource; an infographic user interface comprising a plurality of icons, each associated with the data items, each icon presenting information related to an operation of the controlled resource thereof; the user interface further comprising data flow and operational dependency between the encapsulating data items regarding the encapsulated data items; wherein each of the icons being adapted to allow a user to change, by manipulating the icon, an operation of a resource associated with the icon.
1 . A Business Service Management system for controlling a layout of resources, in real time, the system comprises:
a DBMS (Database Management System), being a database having manipulation tools thereof;
at least two data items, stored in said DBMS, each encapsulated within an encapsulating data item, wherein each of said encapsulated data items being associated with one of a plurality of resources of said layout, each encapsulated data item comprising different characteristics of at least the resource;
an infographic user interface for defining said layout on a control display, said user interface comprises a plurality of icons, each associated with said data items, each icon presenting information related to an operation of the controlled resource thereof;
said user interface further comprises at least one arrow connecting at least two of said icons, each of said arrows being used for presenting data flow and operational dependency between said encapsulating data items regarding said encapsulated data items;
wherein each of said icons being adapted to allow a user to change, by manipulating said icon, an operation of a resource associated with said icon.
2 . A Business Service Management system according to claim 1 , wherein said encapsulating item comprises a service team.
3 . A system according to claim 1 , wherein said resources comprise at least one IT (information technology) device and at least one non-IT device.
4 . A system according to claim 1 , wherein said resources comprise at least one physical resource.
5 . A system according to claim 1 , wherein said resources comprise at least one logical resource.
6 . A system according to claim 1 , wherein said arrow is unidirectional, thereby representing data flow from one data item to another data item.
7 . A system according to claim 1 , wherein said arrow is bidirectional, thereby representing data flow from each data item to the other data item.
8 . A system according to claim 1 , wherein said controlling comprises an ability of monitoring and manipulating controlled devices thereof.