CONTEXTUAL INFORMATION
Methods, systems, and products provide contextual information for communications. A call, for example, is processed from an origination address to a destination address. A query is made for a brand of device associated with the origination address making the call. The brand of device is announced during the call.
1 . A method comprising:
comparing, using at least one processor, user profile information for a first user to user profile information for a second user to identify a discrepancy between the user profile information for the first user and the user profile information for the second user; and
providing, to the second user and based on the identified discrepancy, contextual information associated with the identified discrepancy.
2 . The method of claim 1 , further comprising retrieving the contextual information from a remote database.
3 . The method of claim 2 , further comprising storing the retrieved contextual information in local storage prior to comparing the user profile information for the first user to the user profile information for the second user.
4 . The method of claim 1 , wherein the identified discrepancy comprises a discrepancy between a first communication device used by the first user and a second communication device used by the second user.
5 . The method of claim 4 , wherein the discrepancy between the first communication device and the second communication device comprises a discrepancy in brand, name, device type, features, or functions.
6 . The method of claim 1 , wherein the identified discrepancy comprises a discrepancy between a first communication service used by the first user and a second communication service used by the second user.
7 . The method of claim 6 , wherein the first communication service and the second communication service are telephone services, wireless services, or e-mail services.
8 . The method of claim 1 , further comprising:
prompting the second user to determine that the second user wishes to access the contextual information; and
providing the contextual information to the second user in response to the determination that the second user wishes to access the contextual information.
9 . The method of claim 1 , further comprising:
detecting a communication between the first user and the second user; and
providing the contextual information to the second user in conjunction with the communication.
10 . A method comprising:
facilitating, using at least one processor, a communication between a first user using a first communication device and a second user using a second communication device;
comparing information about the first communication device used by the first user to information about the second communication device used by the second user to identify a discrepancy between the first communication device and the second communication device; and
providing, based on the identified discrepancy, contextual information associated with the first communication device to the second user.
11 . The method of claim 10 , further comprising:
providing a notification to the second user indicating the availability of the contextual information; and
receiving, from the second user, an indication that the second user is interested in the contextual information.
12 . The method of claim 10 , wherein the contextual information comprises promotional content associated with the first communication device.
13 . The method of claim 10 , wherein the identified discrepancy comprises a discrepancy between a brand of the first communication device and a brand of the second communication device.
14 . The method of claim 10 , wherein the identified discrepancy comprises a discrepancy between a type of the first communication device and a type of the second communication device.
15 . The method of claim 10 , wherein the identified discrepancy comprises a discrepancy between a feature of the first communication device and a feature of the second communication device.
16 . A method comprising:
facilitating, using at least one processor, a communication between a first user using a first communication service and a second user using a second communication service;
comparing information about the first communication service used by the first user to information about the second communication service used by the second user to identify a discrepancy between the information about the first communication service and the information about the second communication service; and
providing, based on the identified discrepancy, contextual information associated with the first communication service to the second user.
17 . The method of claim 16 , further comprising:
providing a notification to the second user indicating the availability of the contextual information; and
receiving, from the second user, an indication that the second user is interested in the contextual information.
18 . The method of claim 16 , wherein the identified discrepancy comprises a discrepancy between a brand of the first communication service and a brand of the second communication service.
19 . The method of claim 16 , wherein the identified discrepancy comprises a discrepancy between a type of the first communication service and a type of the second communication service.
20 . The method of claim 16 , wherein the identified discrepancy comprises a discrepancy between a feature of the first communication service and a feature of the second communication service.