Electronic messaging exchange
A computer-implemented system and method for secure electronic message exchange including coupling a control platform to a workstation of a plurality of workstations via a communications medium, where the control platform includes one or more apparatuses for monitoring, controlling, conversion, and billing, related to messages exchanged between a plurality of local users and a plurality of remote users. The system prevents forwarding or copying of a message sent by a local user of the plurality of local users and received by a remote user of the plurality of remote users, to another party by the control platform. The system and method also provides for authenticating the remote user with the control platform.
1. A secure electronic message exchange system usable inside a secured inmate facility, the secure electronic message exchange system comprising:
a safe terminal configured to:
authenticate a local user,
allow the local user to generate an instant message, and
transmit the instant message via a data connection,
wherein the safe terminal accesses secure system software only and restricts the local user from accessing the internet; and
a control platform configured to:
receive the instant message from the safe terminal,
convert the instant message into a format suitable for an automated security scan and transmission of the instant message;
perform the automated security scan of the instant message,
authenticate a remote user, and
based on the automated security scan, transmit the instant message to a device associated with the authenticated remote user or transmit a notification to an administrator and store the instant message in a database,
the control platform including a central computer control platform configured to allow the local user and the remote user to communicate via electronic messages.
2. The system of claim 1 , wherein the safe terminal is further configured to allow the local user to generate the instant message using text input or voice input.
3. The system of claim 2 , wherein the safe terminal is further configured to connect exclusively with the control platform.
4. The system of claim 1 , wherein the format includes at least one of a text message, an email, a voice call, and a voice message.
5. The system of claim 1 , wherein the control platform is further configured to convert the instant message from a text format into a voice format.
6. The system of claim 1 , wherein the control platform is further configured to convert the instant message from a voice format into a text format.
7. The system of claim 1 , wherein the data connection is a wireless connection.
8. The system of claim 1 , wherein the safe terminal is further configured to authenticate the local user using at least one of a login and password information, a biometric information, and a radio frequency identification.
9. The system of claim 1 , wherein the control platform is further configured to authenticate the remote user using at least a login and password information.
10. The system of claim 1 , wherein the control platform is further configured to determine whether the instant message is protected and, in response to being protected, restrict access to the instant message.
11. The system of claim 1 , wherein the control platform allows an administrator to monitor messages.
12. A secure electronic message exchange system usable inside a secured inmate facility, the system comprising:
a control platform configured to:
authenticate a remote user,
receive an instant message from a remote device associated with the authenticated remote user, wherein the remote device is located outside the facility,
convert the instant message into a format suitable for an automated security scan and transmission of the instant message,
perform the automated security scan of the instant message, and
based on the automated security scan, transmit the instant message to a safe terminal or to an administrator;
the safe terminal configured to:
receive the instant message from the control platform via a data connection,
authenticate a local user, and
provide the instant message to the authenticated local user,
wherein the safe terminal accesses secure system software only and restricts the local user from accessing the internet, and
wherein the control platform includes a central computer control platform configured to allow the local user and the remote user to communicate via electronic messages.
13. The system of claim 12 , wherein the control platform is further configured to convert the instant message from a non-voice format into a voice format.
14. The system of claim 12 , wherein the control platform is further configured to convert the instant message from a voice format into a text format.
15. The system of claim 12 , wherein the data connection is a wireless data connection.
16. The system of claim 12 , wherein the safe terminal is further configured to authenticate the local user using at least one of a biometric information and a radio frequency identification.
17. The system of claim 12 , wherein the safe terminal is further configured to alert the local user that the instant message has been received.
18. The system of claim 12 , wherein the control platform is further configured to determine whether the instant message is protected and, in response to being protected, restrict access to the instant message.
19. The system of claim 12 , wherein the safe terminal is further configured to connect exclusively with the control platform.
20. A computer-implemented method for transmitting messages from a secured inmate facility, the method comprising:
authenticating a local user at a safe terminal, wherein the safe terminal accesses secure system software only and restricts the local user from accessing the internet;
receiving user input from the local user at the safe terminal;
generating a first instant message at the safe terminal based on the received user input;
transmitting the first instant message from the safe terminal to a control platform via a data connection;
converting the first instant message into a format suitable for a first automated security scan and a first transmission of the first instant message;
performing the first automated security scan of the first instant message at the control platform;
authenticating a remote user at the control platform; and
transmitting the first instant message from the control platform to a remote device associated with the authenticated remote user or to an administrator, based on the first security scan of the first instant message.
21. The method of claim 20 , further comprising:
receiving, at the control platform, a second instant message from the remote device associated with the authenticated remote user;
converting the second instant message into a format suitable for a second automated security scan and a second transmission of the second instant message;
performing the second automated security scan of the second instant message; and
transmitting the second instant message from the control platform to a safe terminal associated with the authenticated local user or to an administrator, based on the second automated security scan of the second instant message.
22. The system of claim 1 , wherein the central computer control platform is further configured to prevent forwarding or copying the instant message to anyone other than the remote user.
23. The system of claim 1 , wherein the safe terminal is further configured to allow the local user to use the instant message to schedule a time for a conversation with the remote user.
24. The system of claim 1 , wherein the remote user is in an environment outside of the secured inmate facility.
25. The system of claim 1 , wherein the control platform is further configured to determine a maximum number of communication times between the local user and the remote user.