System and method for providing communication platform metadata

1. A method comprising:

executing communication processes in an application platform, which comprises on behalf of outside entities, negotiating communications between a set of internal resources and at least one external resource using at least a first communication protocol and a second protocol;

capturing internal log information during execution of the application platform;

receiving a request to access log information by an outside entity;

synthesizing the internal log information of the first protocol and at least a second protocol into a unified communication report;

transmitting the unified communication report;

establishing a synchronized browsing session between a platform agent account and a customer account, wherein the unified communication report is communicated to a log report interface of the platform agent account and the customer account; and

controlling the log report interface of the customer account through directives of the platform agent.

2. The method of claim 1 , wherein negotiating communications comprises accessing procedural instructions from an external server using the second protocol, and wherein executing communication processes comprises processing at least a portion of the procedural instructions in determining communication processes.

3. The method of claim 1 , wherein the first protocol is a session initiation protocol (SIP) signaling protocol and the second protocol is an application layer protocol.

4. The method of claim 3 , wherein the application layer protocol is an HTTP type protocol.

5. The method of claim 1 , further comprising detecting and classifying an error in the unified communication report.

6. The method of claim 5 , wherein for at least one error classification, transmitting a communication to a configured destination.

7. The method of claim 6 , wherein transmitting a communication to the configured destination comprises embedding a link to unified communication report.

8. The method of claim 5 , further comprising annotating logs with supplemental information.

9. The method of claim 8 , wherein the annotations include a recommended resolution to an error.

10. The method of claim 1 , wherein the unified communication report communicated to the log report interface the platform agent is a first version of the log information, and the unified communication report communicated to the log report interface of the customer account is a sanitized version of the first version of the log information.

11. The method of claim 1 , further comprising indexing the properties of the internal log information; wherein the request to access log information is a search query; and finding a set of sessions of log information that correspond to the search query.

12. The method of claim 1 , wherein synthesizing the internal log information into a unified communication report can include partitioning the internal log information into a set of log information sessions according to a session definition; and within a log information session, collating log information of the first protocol and the second protocol into the unified communication report.

13. The method of claim 1 , wherein transmitting the unified communication report comprises transmitting the unified communication report as a log report interface and providing an event replay option for at least a subset of the log events.

14. The method of claim 13 , wherein in the log report interface, comparing an original event to an event resulting from a replayed event and presenting differences between the original event and the replayed event.

15. The method of claim 1 , wherein synthesizing the internal log information of the first protocol and at least a second protocol further comprises sanitizing the internal log information, and wherein the unified communication report includes sanitized log information.

16. The method of claim 15 , wherein sanitizing the internal log information comprises abstracting communication of multiple internal resources of the platform to a single proxy resource and anonymizing a set of parameters in the log information.

17. The method of claim 15 , wherein sanitizing the internal log information comprises condensing a set of individual log events in the internal log information into a summarizing event.

18. The method of claim 15 , wherein sanitizing the internal log information comprises setting the level of sanitizing according to an access policy associated with the outside entity.