Transmission system, transmission management apparatus, and recording medium
Disclosed is a transmission system to manage sessions established between a plurality of terminals for performing voice communications. The transmission system includes an acquisition part configured to receive a user's request from a user of a first terminal when a session start request is transmitted from a first terminal to a second terminal, a first sender configured to send the received user's request together with the session start request, a second sender configured to send to the second terminal the session start request from the first terminal by attaching the user's request to the session start request when the second terminal is in a communication capable status, and a presenting part configured to present the user's request to the second terminal at an arrival of an incoming call from the first terminal to the second terminal.
1. A transmission system to manage sessions for performing data communications, the sessions being established between a plurality of terminals, the transmission system comprising:
a communication interface configured to perform communication with at least a first terminal and a second terminal via a network; and
processing circuitry configured to
receive a user's request from a user of the first terminal when a session start request is transmitted from the first terminal to the second terminal;
send the received user's request together with the session start request;
send to the second terminal the session start request from the first terminal by attaching the user's request to the session start request when the second terminal is in a communication capable status; and
present the user's request to the second terminal at an arrival of an incoming call from the first terminal to the second terminal.
2. The transmission system as claimed in claim 1 , wherein
the processing circuitry is further configured to
present a predetermined question associated with the second terminal to the first terminal, and receive a response that is the user's request of the first terminal when the session start request is transmitted from the first terminal to the second terminal,
send the response together with the session start request,
send to the second terminal the session start request from the first terminal by attaching the response to the session start request when the second terminal is in the communication capable status, and
present the response to the second terminal at the arrival of the incoming call from the first terminal to the second terminal.
3. The transmission system as claimed in claim 1 ,
wherein the processing circuitry is further configured to determine a terminal, wherein
the second terminal forms a group including a plurality of terminals, and each of the terminals belonging to the group is provided with sorting information, wherein
the processing circuitry determines a desired terminal that matches the sorting information within the group based on the user's request, and wherein
the processing circuitry sends the session start request from the first terminal to the determined desired terminal.
4. The transmission system as claimed in claim 1 ,
wherein the processing circuitry is further configured to
manage request contents that serve as candidates for the user's request in the first terminal; and
send an appropriate one of the managed request contents in response to a request content acquisition request from the first terminal.
5. The transmission system as claimed in claim 4 ,
wherein the processing circuitry is further configured to
receive a request content change request with respect to a desired one of the managed request; and
a request content update part configured to update the desired request content in response to the received request content change request.
6. The transmission system as claimed in claim 5 ,
wherein the processing circuitry is further configured to receive a request content change request from any one of general-purpose terminals.
7. The transmission system as claimed in claim 5 ,
wherein the processing circuitry is further configured to
divide the plurality of terminals into two or more groups to separately manage the two or more groups of terminals, and
receive the request content change request for each of the groups as a unit.
8. The transmission system as claimed in claim 5 ,
wherein the processing circuitry is further configured to send change information of a request content to the terminal corresponding to the updated request content.
9. A transmission management apparatus to manage sessions for performing data communications, the sessions being established between a plurality of terminals, the transmission management system comprising:
a communication interface configured to perform communication with at least a first terminal and a second terminal via a network; and
processing circuitry configured to
receive a session start request together with a user's request received from a user of the first terminal when a session start request is transmitted from the first terminal to the second terminal; and
send to the second terminal the session start request from the first terminal by attaching the user's request to the session start request when the second terminal is in a communication capable status, wherein
wherein the processing circuitry is configured to cause the user's request to be presented to the second terminal at an arrival of an incoming call from the first terminal to the second terminal.
10. The transmission management apparatus as claimed in claim 9 , wherein
the processing circuitry is configured to
present a predetermined question associated with the second terminal to the first terminal, and receive a response that is the user's request of the first terminal together with the session start request when the session start request is transmitted from the first terminal to the second terminal,
send to the second terminal the session start request from the first terminal by attaching the response to the session start request when the second terminal is in the communication capable status, and wherein
the response is presented to the second terminal at the arrival of the incoming call from the first terminal to the second terminal.
11. A non-transitory computer-readable recording medium storing a program, which when processed by a processor, cause a computer to serve as components of a transmission system to manage sessions for performing data communications, the sessions being established between a plurality of terminals, the transmission system comprising:
processing circuitry configured to
receive a user's request from a user of a first terminal when a session start request is transmitted from a first terminal to a second terminal;
send the received user's request together with the session start request;
send to the second terminal the session start request from the first terminal by attaching the user's request to the session start request when the second terminal is in a communication capable status; and
present the user's request to the second terminal at an arrival of an incoming call from the first terminal to the second terminal.
12. The non-transitory computer-readable storage medium as claimed in claim 11 , wherein
the processing circuitry is further configured to
present a predetermined question associated with the second terminal to the first terminal, and receive a response that is the user's request of the first terminal when the session start request is transmitted from the first terminal to the second terminal,
send the response together with the session start request,
send to the second terminal the session start request from the first terminal by attaching the response to the session start request when the second terminal is in the communication capable status, and
present the response to the second terminal at the arrival of the incoming call from the first terminal to the second terminal.