Methods, systems, and products for routing communications
Methods, systems, and products route communications according to schedules. When an incoming communication is detected, a schedule is retrieved that is associated with a recipient's address. A time associated with the communication is compared to entries in the schedule. If a match is determined, then an alternate destination may be chosen.
1. A method, comprising:
receiving, by a server, a communication associated with a recipient's communications address;
retrieving, by the server, global positioning system information associated with the recipient's communications address;
retrieving, by the server, a schedule associated with the recipient's communications address;
comparing, by the server, the schedule to a time associated with the communication and to the global positioning system information;
determining, by the server, that the global positioning system information and the time correspond to an entry in the schedule; and
selecting, by the server, an alternate destination for the communication in response to the global positioning system information and the time corresponding to the entry in the schedule.
2. The method of claim 1 , further comprising querying a database for the recipient's communications address.
3. The method of claim 1 , further comprising retrieving a rule to select the alternate destination.
4. The method of claim 1 , further comprising determining an availability associated with the recipient's communications address.
5. The method of claim 1 , wherein the communication comprises customer data.
6. The method of claim 1 , further comprising sending a notification message to the recipient's communications address.
7. The method of claim 1 , further comprising determining an unavailability associated with the recipient's communications address.
8. A system, comprising:
a processor; and
a memory device, the memory device storing code, the code when executed causing the processor to perform operations, the operations comprising:
receiving a communication to a recipient's communications address;
retrieving global positioning system information associated with the recipient's communications address;
retrieving a schedule associated with the recipient's communications address;
comparing the schedule to a time associated with the recipient's communications address and to the global positioning system information;
determining that the global positioning system information and the time correspond to an entry in the schedule; and
selecting an alternate destination for the communication in response to the global positioning system information and the time corresponding to the entry in the schedule.
9. The system of claim 8 , wherein the operations further comprise querying a database for the recipient's communications address.
10. The system of claim 8 , wherein the operations further comprise retrieving a rule to select the alternate destination.
11. The system of claim 8 , wherein the operations further comprise determining an availability associated with the recipient's communications address.
12. The system of claim 8 , wherein the communication comprises customer data.
13. The system of claim 8 , wherein the operations further comprise sending a notification message to the recipient's communications address.
14. The system of claim 8 , wherein the operations further comprise determining an unavailability associated with the recipient's communications address.
15. A memory device storing instructions which when executed cause a processor to perform operations, the operations comprising:
processing a communication to a recipient's communications address;
retrieving a schedule associated with the recipient's communications address;
comparing the schedule to a time associated with the recipient's communications address and to the global positioning system information;
determining a match between an entry in the schedule and the time associated with the recipient's communications address;
selecting an alternate destination for the communication in response to the match;
retrieving a profile associated with the recipient's communications address; and
retrieving a rule associated with the recipient's communications address.
16. The memory device of claim 15 , wherein the operations further comprise receiving a location associated with the recipient's communications address.
17. The memory device of claim 15 , wherein the rule is based on an availability, a location and a communications device of the recipient.
18. The memory device of claim 15 , wherein the operations further comprise determining an availability associated with the recipient's communications address.
19. The memory device of claim 15 , wherein the communication comprises customer data, and wherein the retrieving of the profile is based on the customer data.
20. The memory device of claim 15 , wherein the operations further comprise sending a notification message to the recipient's communications address in response to a failure of the match.