Providing to a public-safety answering point emergency information associated with an emergency call
Users store information relevant to first responders in the event of an emergency. When a user later places an emergency call, the user's emergency information is automatically made available to the public-safety answering point operator handling the call. Hotel personal are notified of the call and may listen to and break in to the ongoing call in order to assist. A reverse 9-1-1 broadcast enables hotel personnel to quickly notify guests of an emergency situation via in-room and mobile phones. In the event that police need to conduct surveillance on a target location, the onsite PBX server reconfigures phones within the vicinity of the target location to operate in an open mode and records the audio/visual information received. An incoming call to a hotel room from the PSAP is automatically connected to the in-room phone even if other incoming calls not from the PSAP are being screened by front desk.
1. A system for providing personalized emergency information to a public-safety answering point (PSAP) regarding a guest of a hospitality establishment, the system comprising:
a server configured to receive emergency information from a plurality of different users;
a storage device configured to store each of the users' emergency information associated with a respective unique user identifier; and
a controller configured to determine a particular user identifier, the particular user identifier corresponding to a user who is currently checked in to a guest room in the hospitality establishment at the time an emergency call is placed from the guest room;
wherein the controller is further configured to send to the Public Safety Answering Point (PSAP) the emergency information associated with the particular user identifier.
2. The system of claim 1 , wherein the controller is configured to determine the particular user identifier by receiving identification information from PSAP and correlating that identification information with a particular user identifier.
3. The system of claim 2 , wherein:
the identification information is a phone number of a guest room at the hotel; and
the controller is further configured to query a property management system of the hotel in order to look up the particular identifier of the user currently checked in to the guest room that corresponds to the phone number.
4. The system of claim 2 , wherein the identification information received from the PSAP is the particular user identifier.
5. The system of claim 1 , wherein the controller is further configured to determine the particular user identifier by:
detecting the emergency call being placed from the guest room; and
querying a property management system of the hotel in order to look up the particular identifier of the user currently checked in to the guest room in response to detecting the emergency call.
6. The system of claim 1 , wherein the controller is configured to send the emergency information associated with the particular user identifier to the PSAP by:
detecting when the emergency call is made from the guest room;
adding the particular user identifier to the caller ID information of the emergency call when forwarding the emergency call to the PSAP;
receiving a query for the emergency information associated with the user identifier from the PSAP; and
sending to the PSAP in response to the query the emergency information for the user identifier.
7. The system of claim 1 , wherein the controller is configured to send the emergency information associated with the particular user identifier to the PSAP by:
detecting when the emergency call is made from the guest room;
adding a tag to the caller ID information of the emergency call when forwarding the emergency call to the PSAP, the tag being correlated to the particular user identifier of the guest room;
receiving a query for the emergency information associated with the tag from the PSAP; and
sending to the PSAP in response to the query the emergency information for the particular user identifier associated with the tag.
8. The system of claim 1 , wherein the controller is configured to send the emergency information associated with the particular user identifier to the PSAP by:
detecting when the emergency call is made from the guest room; and
sending the emergency information associated with the user identifier of the particular guest correlated with the guest room to the PSAP via e-mail, short message service (SMS), multimedia message service (MMS), or another electronic communication.
9. The system of claim 1 , wherein the controller is configured to send the emergency information associated with the particular user identifier to the PSAP by:
receiving a query from the PSAP requesting the emergency information associated with the phone number of the guest room from which the emergency call was placed; and
sending the emergency information associated with the particular user identifier that is currently correlated with the guest room identified in the query.
10. The system of claim 1 , wherein the emergency information associated with the particular user identifier specifies a medical condition, disease, or required treatment of the user who is currently checked in to a guest room in the hospitality establishment at the time the emergency call is placed from the guest room.
11. The system of claim 1 , wherein the emergency information associated with the particular user identifier specifies the user's allergies to medication.
12. The system of claim 1 , wherein the emergency information associated with the particular user identifier specifies contact information of another person acting as an emergency contact in the event the user experiences a medical problem.
13. The system of claim 1 , wherein the controller is configured to send the emergency information associated with the particular user identifier to the PSAP by:
sending the emergency information associated with the particular user identifier when the emergency call is made to the PSAP from the guest room.