IP Library Granted Patent US 10,719,858
Granted Patent B2
US 10,719,858 · App. 15/241,079 · Granted Jul 21, 2020

Proximity-based patron relationship management

Inventor: Nagib Georges Mimassi (Palo Alto, CA)
Assignee: ROCKSPOON, INC.
G06Q30/0281G06Q50/12H04W4/023H04W76/40
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Quick Facts
Patent No.
US 10,719,858
App. No.
15/241,079
Granted
Jul 21, 2020
Kind
B2
Abstract

A system for proximity-based patron relationship management, comprising a patron management server that receives location and ID information from a plurality of client devices via a network, directs a patron interaction manager, and retrieves patron information from a patron profile data store; a patron interaction manager that presents patron information for interaction; and a patron profile data store that stores and provides patron information.

Claims (30)

1. A system for automated proximity-based patron relationship management, comprising:

a network-connected patron management server comprising a memory, at least one processor, and a plurality of programming instructions stored in the memory, the plurality of programming instructions when executed by the processor, cause the processor to:

receive data via a network from a plurality of client devices, the data comprising at least geolocation information and a device identifier;

identify a plurality of information similarities between the plurality of client devices, the information similarities determined using each device's respective location information and device identifier;

automatically create a group comprising at least a portion of the plurality of client devices, the logical group being based at least in part on at least a portion of the information similarities;

determine group information based at least in part on at least a portion of the information similarities;

automatically broadcast at least a portion of the group information via a network; and

present at least a portion of the group information to a patron interaction manager;

a network-connected patron interaction manager comprising a second plurality of programming instructions stored in the memory, the second plurality of programming instructions when executed by the at least one processor, cause the processor to:

present at least a portion of the group information to a human user for review, the presentation being based at least in part on direction from the patron management server; and

a patron profile data store comprising a third plurality of programming instructions stored in the memory, the third plurality of programming instructions when executed by the at least one processor, cause the processor to:

store and provide patron information profiles to the patron management server.

2. The system of claim 1 , wherein the device identifier comprises a hardware MAC address.

3. The system of claim 1 , wherein the device identifier comprises a device network address.

4. The system of claim 1 , wherein the device identifier comprises a text-based identifier.

5. The system of claim 4 , wherein the text-based identifier comprises a username representing a particular user account within a particular software application.

6. A method for automated proximity-based patron relationship management, comprising the steps of:

receiving, at a patron management server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, geolocation information and device identifiers from a plurality of client devices via a network;

identifying a plurality of information similarities between at least a portion of the client devices, the information similarities determined using each device's respective location information and device identifier;

automatically forming a group based at least in part on the information similarities;

producing group information based at least in part on the information similarities;

presenting, via a patron integration manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, at least a portion of the group information to a human user for review;

retrieving, via the network, each patron's information based on the patron's received device identifier, wherein the patron's information further comprises contact information, dietary requirements, preferences, and satisfaction survey results;

transmitting notification information to at least a portion of the plurality of client devices via a network;

using the patron's information to automatically determine a specific patron-host configuration by attributing satisfaction survey results to a particular host;

updating the patron's information in the patron profile data store;

presenting at least a portion of the patron's information to a network-connected patron interaction manager;

providing, via a patron profile data store, the patron's information to the patron management server.

7. The method of claim 6 , further comprising the step of acknowledging, at the patron profile data store, completion of the update.

8. The method of claim 6 , further comprising the step of notifying at least a portion of the plurality of user devices of the update.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 21, 2017
From: MIMASSI, NAGIB GEORGES
To: ROCKSPOON, INC.
Reel/Frame 041669/0251 →
Continuity (3)
Continuation In Part 15221531 · Jul 27, 2016
Provisional Application 62313693 · Mar 25, 2016
Related Publication 20170278145A1 · Sep 28, 2017
Cited By (2)
US 12,375,918 US 12,726,370