Systems and methods for providing a two-way, intelligent text messaging platform
The present invention provides systems and methods for improved communication management. The present invention provides a platform for providing intuitive, semi-automated, large-scale, two-way text messaging communication between a client or customer (e.g., business or company) and participants/recipients tied to, or otherwise associated or registered with one or more campaigns instituted by the client or customer. The platform provides a consolidated web-based interface with which the client/customer may interact to manage the handling of participant data and to further manage the transmission of targeted outgoing text messages to one or more participants. The web-based interface further allows for the client/customer to automate the handling of an incoming text messages and data associated therewith, including, but not limited to, database updates, creation of automated responses to incoming text messages, and other actions, such as analysis of participant engagement based on participant response and output of engagement metrics.
1. A communication management system for providing targeted communications to one or more mobile devices over a large-scale two-way communications platform, the system comprising:
a user database for storing profiles associated with one or more authorized users associated with a client or customer providing a service;
a participant database for storing profiles associated with a plurality of participants registered with one or more campaigns instituted by the client or customer;
a communication message database for storing incoming and outgoing messages received from or delivered to mobile devices associated with participants; and
a server configured to communicate and exchange communication data with at least one of the user database, participant database, and communication message database and further communicate and exchange communication data with one or more mobile devices over a network, the server comprising a hardware processor coupled to non-transitory, computer-readable memory containing instructions executable by the processor to cause the server to:
provide a web-based platform having an interface with which the one or more authorized users can interact for the management of one or more campaigns instituted by the client or customer, wherein the interface allows an authorized user to manage outgoing communications to a mobile device of a targeted one of a plurality of participants associated with the campaign;
generate, based on user input with the interface, one or more outbound communication messages to be transmitted to a mobile device of one or more targeted participants;
schedule, based on user input with the interface, automated transmission of the one or more outbound communication messages at scale based on one or more parameters, wherein the one or more parameters upon which the one or more outbound communication messages are scheduled to be transmitted is selected from the group consisting of criteria determining specific targeted participants and their associated mobile devices to which the outbound communication message is to be delivered, a date and time the outbound communication message is to be transmitted, and personalized message data content, wherein the criteria comprises one or more conditions set by an authorized user, the one or more conditions corresponding to one or more participant profile variables;
transmit an outbound communication message to a mobile device of a targeted participant based on a positive correlation of participant profile variables with the one or more conditions;
receive, in response to the outbound communication message, an incoming communication message from the mobile device of the targeted to which the outgoing communication message was delivered;
analyze data associated with the incoming communication message; and
determine one or more reactive actions to be performed based, at least in part, on the analysis of the incoming communication message data.
2. The communication management system of claim 1 , wherein the outbound communication message is a text message.
3. The communication management system of claim 2 , wherein the server is configured to transmit the text message to the mobile device of the targeted participant via a short message service (SMS).
4. The communication management system of claim 1 , wherein the outbound communication message comprises at least one data file selected from the group consisting of: an image file, a video file, an audio file, a document file, and a combination thereof.
5. The communication management system of claim 4 , wherein the server is configured to transmit the outbound communication message to the mobile device of the targeted participant via a multimedia messaging service (MMS).
6. The communication management system of claim 1 , wherein the server is configured to restrict user access to the interface, access to one or more selectable tools for the management of outgoing communications, and access to participant data and communication message data based, at least in part, on a level of authority associated with a user requesting access to the interface for management outgoing communications.
7. The communication management system of claim 6 , wherein, upon receiving a request from a user for access to the web-based platform, the server is configured to compare request data with a plurality of authorized user profiles to determine a level of access to the interface, the one or more selectable tools, and participant and communication message data, for the user associated with the request.
8. The communication management system of claim 7 , wherein the server is configured to grant user access to the interface and provide one or more of the user selectable tools for the management of outgoing communications based on a positive correlation of the request data with an authorized profile.
9. The communication management system of claim 8 , wherein user access to the interface, access to one or more tools for management of outgoing communications, and access to participant and communication message data is limited based on user role.
10. The communication management system of claim 9 , wherein the platform provides user-specific portals or workspaces with which an authorized user has limited access to specific management tools and participant and communication message data based on the user role.
11. The communication management system of claim 1 , wherein the platform is configured to provide an authorized user with a personalized message management interface with which the user can interact with communication data exchanged between one or more users and one or more participants.
12. The communication management system of claim 11 , wherein the message management interface comprises a web-based inbox for storage of incoming communication messages from one or more participants registered with the one or more campaigns or programs instituted by the client or customer.
13. The communication management system of claim 12 , wherein the message management interface allows for simultaneous access to one or more incoming messages in the inbox by two or more authorized users and any data associated therewith.
14. The communication managements system of claim 13 , wherein actions taken for any single incoming message are viewable to the two or more authorized users in real, or near-real, time.
15. The communication management system of claim 14 , wherein the actions are selected from the group consisting of: read status of incoming message, reply sent in response to incoming message, updating of data in response to incoming message, and a combination thereof.