SYSTEM AND METHOD FOR ESTABLISHING VOICE AND DATA CONNECTION

1 . A method for data communication with an end user, the method comprising:

connecting to an agent device;

receiving a data session request from the agent device, wherein the data session request comprises a target telephone number;

establishing a data session between the agent device and an end-user device associated with the target telephone number; and

transmitting data messages between the end-user device and the agent device using the data session.

2 . The method of claim 1 , wherein establishing the data session with the agent device comprises establishing the data session through an Internet server; and

wherein transmitting data messages to the end-user device comprises transmitting data messages through a URL page.

3 . The method of claim 2 , wherein establishing the data session with the end-user device comprises locating the end-user device associated with the target telephone number.

4 . The method of claim 3 , further comprising:

receiving an end-user notification from the end-user device, wherein the end-user notification includes an end-user telephone number; and

wherein locating the end-user device comprises matching the target telephone number from the data session request with the end-user telephone number from the end-user notification.

5 . The method of claim 1 , wherein transmitting data messages between the end-user device and the agent device comprises using a web page.

6 . The method of claim 5 , wherein transmitting data messages between the end-user device and the agent device comprises the end-user device and the agent device co-browsing the web page.

7 . The method of claim 1 , further comprising:

establishing an end-user connection with the end-user device; and

adding the end-user connection to a data structure.

8 . The method of claim 7 , wherein establishing the data session with the end user device comprises searching the data structure to locate the end-user connection with the end-user telephone number matching the target telephone number.

9 . The method of claim 1 , further comprising:

creating a session identification for the session, wherein the session identification identifies the session.

10 . The method of claim 9 , wherein the session identification includes information to allow the end-user device and/or the at least one agent device to reconnect to the session if the end-user device and/or the agent device loses data connectivity.

11 . The method of claim 1 , wherein the agent device is an IVR.

12 . The method of claim 11 , further comprising:

compiling session data during the data session between the end-user device and the IVR.

13 . The method of claim 12 , further comprising:

transferring the session data to an agent workstation.

14 . A non-transitory computer readable medium encoded with instructions for performing data communication with an end user, the method comprising:

connecting to an agent device;

receiving a data session request from the agent device, wherein the data session request comprises a target telephone number;

establishing a data session between the agent device and an end-user device associated with the target telephone number; and

transmitting data messages between the end-user device and the agent device using the data session.

15 . The computer readable medium of claim 14 , wherein:

connecting to an agent device comprises connecting to an agent device using an Internet server; and

transmitting data messages to the end-user device comprises transmitting data messages through a URL page.

16 . The computer readable medium of claim 15 , wherein establishing the data session with the end-user device comprises locating the end-user device associated with the target telephone number.

17 . The computer readable medium of claim 16 , further comprising:

receiving an end-user notification from the end-user device, wherein the end-user notification includes an end-user telephone number; and

wherein locating the end-user device comprises matching the target telephone number from the data session request with the end-user telephone number from the end-user notification.

18 . The computer readable medium of claim 14 , wherein transmitting data messages between the end-user device and the agent device comprises the end-user device and the agent device co-browsing a web page.

19 . A method for data communication with an end user, the method comprising:

connecting a data session server to an agent device;

receiving a data session request from the agent device, wherein the data session request comprises a target telephone number;

establishing a data session between the agent device and the data session server, wherein the data session is established through an Internet server gateway;

connecting the data session server to an end-user device, wherein the end-user device is associated with the target telephone number;

establishing the data session between the end-user device and the data session server; and

transmitting data messages between the end-user device and the agent device using the data session.

20 . The method of claim 19 , wherein transmitting data messages to the end-user device comprises transmitting data messages through a URL page.