Consumer preference and maintenance interface
Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.
1. A method of consumer contact comprising:
receiving, by a computing device, an indication to notify a consumer;
identifying, by the computing device, a text-capable contact number associated with the consumer;
determining, by the computing device, a disconnect date at which the text-capable contact number was disconnected, the disconnect date being associated with a disconnect record indicating that the text-capable contact number was disconnected by a carrier entity;
comparing, by the computing device, the disconnect date with a notification date associated with receiving the indication to notify the consumer; and
determining, by the computing device, whether to notify the consumer via the text-capable contact number based at least in part on the comparison of the disconnect date with the notification date.
2. The method of claim 1 , further comprising:
determining to notify the consumer based at least in part on the disconnect date being a first time duration before the notification date.
3. The method of claim 1 , further comprising:
determining not to notify the consumer based at least in part on the disconnect date being a second time duration before the notification date.
4. The method of claim 1 , further comprising:
determining an established connect date for the text-capable contact number based at least in part on one or more successful notification attempts made to the text-capable contact number.
5. The method of claim 4 , further comprising:
determining to notify the consumer based at least in part on the disconnect date being before the established connect date for the text-capable contact number.
6. The method of claim 1 , wherein receiving the indication to notify the consumer comprises receiving the indication corresponding to a primary contact number of the consumer.
7. The method of claim 6 , wherein identifying the text-capable contact number associated with the consumer comprises:
referencing the primary contact number of the consumer; and
determining that the primary contact number is a phone number capable of receiving text messages.
8. The method of claim 6 , wherein identifying the text-capable contact number associated with the consumer comprises:
referencing the primary contact number of the consumer;
determining that the primary contact number is not a phone number capable of receiving text messages; and
receiving the text-capable contact number as a substitute contact number for the consumer based at least in part on an opt-in process associated with the primary contact number.
9. The method of claim 6 , further comprising:
determining not to notify the consumer based at least in part on the comparison of the disconnect date with the notification date; and
determining to notify the consumer via the primary contact number.
10. The method of claim 1 , further comprising:
receiving disconnect information for a plurality of numbers.
11. The method of claim 1 , wherein the notification date is associated with receipt of the indication to notify the consumer.
12. The method of claim 1 , wherein the notification date is associated with a predetermined date to notify the consumer.
13. A method of consumer contact comprising:
receiving, by a computing device, an indication to notify a consumer;
identifying, by the computing device, whether a primary contact number for which to notify the consumer is a text-capable phone number;
placing, by the computing device, an outbound call to the primary contact number based at least in part on receiving the indication to notify the consumer;
determining, by the computing device, whether the outbound call to the primary contact number is answered by a person; and
providing, by the computing device, a future communications message and a prompt to allow the consumer to enter a substitute contact number for receiving future communications via text messages, when the primary contact number is not identified as a text-capable phone number and the outbound call is determined to be answered by a person.
14. The method of claim 13 , further comprising:
receiving, by the computing device, the substitute contact number;
determining that the substitute contact number is a text-capable phone number;
sending a confirmation communication to the substitute contact number based at least in part on the determining that the substitute contact number is a text-capable phone number; and
receiving an acknowledgement of the confirmation communication from the substitute contact number.
15. The method of claim 13 , wherein the identifying whether the primary contact number for which to notify the consumer is a text-capable contact number comprises:
performing a real-time database dip on the primary contact number to ascertain whether a phone number of the primary contact number is associated with a text-capable carrier entity.
16. The method of claim 13 , wherein the identifying whether the primary contact number for which to notify the consumer is a text-capable contact number comprises:
accessing a local disconnect activity database of the computing device, the local disconnect activity database including known text-capable phone numbers and non-text-capable phone numbers.
17. The method of claim 13 , further comprising:
determining that the substitute contact number is different from the primary contact number; and
sending the substitute contact number to a third-party entity computing device based at least in part on the substitute contact number is different from the primary contact number.
18. A method of consumer contact comprising:
receiving, by a computing device, an indication to notify a consumer;
identifying, by the computing device, whether a primary contact number for which to notify the consumer is a text-capable phone number;
placing, by the computing device, an outbound call to the primary contact number based at least in part on receiving the indication to notify the consumer;
determining, by the computing device, that the outbound call to the primary contact number is answered by an answering system;
providing, by the computing device, a callback message that includes a designated telephone number for the consumer to call;
receiving, by the computing device, an incoming call on the designated telephone number; and
determining, by the computing device, whether the incoming call is associated with identifiable consumer identification information.
19. The method of claim 18 , further comprising:
providing a future communications message and a prompt to allow the consumer to select the primary contact number for receiving future communications via text messages, when the primary contact number is identified as a text-capable phone number and the incoming call is determined to be the primary contact number.
20. The method of claim 18 , further comprising:
providing a future communications message and a prompt to allow the consumer to enter a substitute contact number for receiving future communications via text messages, when the primary contact number is not identified as a text-capable phone number and the incoming call is determined to be associated with identifiable consumer identification information.