System and method for electronic notification in institutional communications
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
1. A method for providing call notification by a call management system, the method comprising:
receiving authentication credentials from an inmate device located within a correctional facility;
authenticating an inmate associated with the inmate device for use of the call management system based on the authentication credentials;
receiving call information from the inmate device, the call information including a telephone number of a registered user of the call management system;
initiating a call connection between the inmate device and a telephonic device associated with the telephone number, wherein the inmate device is restricted from leaving a voicemail via the call connection based on the inmate device being located within the correctional facility;
determining that the telephonic device does not accept a call over the call connection; and
transmitting an electronic notification to a notification device of the registered user, the electronic notification indicating that the inmate placed the call to the registered user.
2. The method of claim 1 , further comprising authorizing creation of a user account for the registered user within the call management system.
3. The method of claim 1 , further comprising:
receiving, from an external processing device located external to the correctional facility, a web-initiated contact request associated with the registered user; and
transmitting the web-initiated contact request to the telephonic device based on the authenticating.
4. The method of claim 1 , further comprising determining the telephone number is authorized to receive the call connection via the call management system.
5. The method of claim 1 , further comprising determining that the registered user has requested to receive the electronic notification based on an identity of the inmate.
6. The method of claim 1 , wherein the electronic notification is one or more of a short message service (SMS) message, an instant messenger message, or an email message.
7. The method of claim 1 , wherein the authentication credentials are one or more of a personal identity number (PFN) verification, radio frequency identification (RFID) verification, or a biometric verification.
8. A call management system for providing a call notification, the call management system comprising:
an inflate device located within a correctional facility; and
a control platform comprising one or more processors and/or circuits configured to:
receive authentication credentials from the inmate device;
authenticate an inmate associated with the inmate device for use of the call management system based on the authentication credentials;
receive call information from the inmate device, the call information including a telephone number of a registered user of the call management system;
initiate a call connection between the inmate device and a telephonic device associated with the telephone number, wherein the inmate device is restricted from leaving a voicemail via the call connection based on the inmate device being located within the correctional facility;
determine that the telephonic device does not accept a call over the call connection; and
transmit an electronic notification to a notification device of the registered user, the electronic notification indicating that the inmate placed the call to the registered user.
9. The call management system of claim 8 , wherein the one or more processors and/or circuits are further configured to:
receive; from an external processing device located external to the correctional facility, a web-initiated contact request associated with the registered user; and
transmit the contact request to the telephonic device based on the authenticating.
10. The call management system of claim 8 , wherein the one or more processors and/or circuits are further configured to authorize creation of a user account for the registered user within the call management system.
11. The scall management ystem of claim 8 , wherein the one or more processors and/or circuits are further configured to determine the telephone number is authorized to receive the call connection via the call management system.
12. The call management system of claim 8 , wherein the one or more processors and/or circuits are further configured to determine that the registered user has requested to receive the electronic notification based on an identity of the inmate.
13. The call management system of claim 8 , wherein the electronic notification is one or more of a short message service (SMS) message, an instant messenger message, or an email message.
14. The call management system of claim 8 , wherein the authentication credentials are one or more of a personal identity number (PIN) verification, radio frequency identification (RFID) verification, or a biometric verification.
15. A site platform device, comprising
a memory; and
one or more processors and/or circuits coupled to the memory and configured to:
receive authentication credentials from an inmate device;
authenticate an inmate associated with the inmate device for use of a call management system based on the authentication credentials;
receive call information from the inmate device, the call information including a telephone number of a registered user of the call management system;
initiate a call connection between the inmate device and a telephonic device associated with the telephone number, wherein the inmate device is restricted from leaving a voicemail via the call connection based on the inmate device being located within a correctional facility;
determine that the telephonic device does not accept a call over the call connection; and
transmit an electronic notification to a notification device of the registered user, the electronic notification indicating that the inmate placed the call to the registered user.
16. The site platform device of claim 15 , wherein the one or more processors and/or circuits are further configured to authorize creation of a user account for the registered user within the call management system.
17. The site platform device of claim 15 , wherein the one or more processors and/or circuits are further configured to determine the telephonic number is authorized to receive the call connection via the call management system.
18. The site platform device of claim 15 , wherein the one or more processors and/or circuits are further configured to determine that the registered user has requested to receive the electronic notification based on an identity of the inmate.
19. The site platform device of claim 15 , wherein the electronic notification is one or more of a short message service (SMS) message, an instant messenger message, or an email message.
20. The method of claim 1 , wherein determining that the telephonic device does not accept the call over the call connection comprises determining that the telephonic device does not accept the call based at least n part on a positive acceptance digit.