HVAC system remote monitoring and diagnosis
A monitoring system for an HVAC system of a building includes a monitoring server located remotely from the building. The monitoring server receives, from a device installed at the building, (i) time-domain current data based on a measured aggregate current supplied to a plurality of components of the HVAC system, and (ii) data based on frequency-domain current data of the measured aggregate current. Based on the received data, the monitoring server accesses (i) whether a failure has occurred in a first component of the plurality of components and (ii) generates a preliminary advisory in response to determining that the failure has occurred. The monitoring server compares the preliminary advisory to a threshold value based on data stored from prior advisories. If the preliminary advisory is on a first side of the threshold value, the monitoring server provides the preliminary advisory as a first advisory to a technician for review.
1. A monitoring system for a heating, ventilation, and air conditioning (HVAC) system of a building, the monitoring system comprising:
a monitoring server, located remotely from the building, configured to:
receive, from a monitoring device installed at the building, (i) time-domain current data based on a measured aggregate current supplied to a plurality of components of the HVAC system and (ii) data based on frequency-domain current data of the measured aggregate current; and
based on the received data, (i) assess whether a failure has occurred in a first component of the plurality of components of the HVAC system and (ii) generate a first preliminary advisory in response to determining that the failure has occurred in the first component; and
a review server, located remotely from the building, configured to:
compare a metric associated with the first preliminary advisory to a threshold value;
in response to the metric being on a first side of the threshold value, close the first preliminary advisory; and
in response to the metric being on another side of the threshold value:
provide the first preliminary advisory as a first advisory to a technician for review;
in response to a verification from the technician that the failure has occurred in the first component, transmit a first alert based on the first advisory;
in response to a determination from the technician that a cause of the failure is not consistent with a description of the first advisory, (i) modify the first advisory and (ii) transmit the first alert based on the modified first advisory; and
in response to a determination from the technician that the failure has not occurred in the first component, prevent transmission of the first alert.
2. The monitoring system of claim 1 , wherein the monitoring server is further configured to:
assess (i) whether a failure has occurred in a second component of the plurality of components and (ii) generate a second preliminary advisory in response to determining that the failure has occurred in the second component;
in response to a metric associated with the second preliminary advisory being on a first side of a second threshold value, provide the second preliminary advisory as a second advisory to the technician; and
in response to the metric associated with the second preliminary advisory being on another side of the second threshold value, close the second preliminary advisory.
3. The monitoring system of claim 1 , wherein the monitoring server is configured to transmit the first alert to at least one of a customer and a contractor.
4. The monitoring system of claim 1 , wherein the monitoring device is configured to measure voltage and use measured voltage data to normalize the time-domain current data.
5. The monitoring system of claim 1 , further comprising a decimation filter configured to perform a decimation operation on at least one of (i) the time-domain current data based on the measured aggregate current and (ii) the data based on frequency-domain current data of the measured aggregate current.
6. The monitoring system of claim 1 , wherein:
the received data includes status of at least one of a heating line, a cooling line, and a fan control line;
the received data includes temperature readings of the HVAC system;
the monitoring server is configured to generate the first preliminary advisory in response to detection of current in the HVAC system absent a contemporary call for heating, cooling, or fan;
the metric is current;
the threshold value is a predetermined current value; and
the review server is further configured to:
determine whether the HVAC system is transitioning from on to off;
in response to determining that the HVAC system is not transitioning from on to off, compare current data and temperature data from the received data to data from normal HVAC operation; and
in response to the current data and temperature data being inconsistent with normal HVAC operation, provide an unexpected current draw alert as the first advisory to the technician.
7. The monitoring system of claim 1 , wherein:
the first preliminary advisory is related to a heating subsystem of the HVAC system; and
in response to the heating subsystem of the HVAC system including an inducer fan, the metric is based on at least one of:
a count of observed retries of actuating the inducer fan; and
a count of observed instances of evidence of operation of the inducer fan being absent.
8. The monitoring system of claim 7 , wherein:
the metric is limited to events in a most recent time period;
the most recent time period has a predetermined length; and
the threshold value is a predetermined count.
9. The monitoring system of claim 1 , wherein:
the first preliminary advisory is related to a heating subsystem of the HVAC system;
the heating subsystem of the HVAC system includes a circulator blower;
in response to the heating subsystem of the HVAC system including an igniter, the metric is based on at least one of:
a count of observed retries of actuating the igniter; and
a count of observed instances of evidence of operation of the igniter being absent; and
in response to the heating subsystem of the HVAC system including a sparker, the metric is based on a count of observed instances of a start of the circulator blower being delayed by more than a threshold period of time.
10. The monitoring system of claim 9 , wherein:
the metric is limited to events in a most recent time period;
the most recent time period has a predetermined length; and
the threshold value is a predetermined count.
11. The monitoring system of claim 9 , wherein:
in response to the HVAC system including an inducer fan and the igniter:
the count of observed retries of actuating the igniter is limited to instances where no absence or retry of the inducer fan is observed; and
the count of observed instances of evidence of operation of the igniter being absent is limited to instances where no absence or retry of the inducer fan is observed; and
in response to the heating subsystem of the HVAC system including the inducer fan and the sparker:
the count of observed instances of the circulator blower start being delayed is limited to instances where no absence or retry of the inducer fan is observed.
12. The monitoring system of claim 9 , wherein in response to the HVAC system including an inducer fan and at least one of the igniter and the sparker:
the metric is based on at least one of:
a count of observed retries of actuating the inducer fan; and
a count of observed instances of evidence of operation of the inducer fan being absent;
the review server is configured to, in response to the metric being on the another side of the threshold value, determine a most likely source of a problem;
the metric is based on a sum of (i) a first count that is related to the inducer fan and (ii) a second count that is related to the at least one of the igniter and the sparker; and
the inducer fan is determined to be the most likely source of the problem in response to the first count being greater than the second count.
13. The monitoring system of claim 1 , wherein:
the first preliminary advisory is related to a heating subsystem of the HVAC system;
the metric is based on a count of abnormal cycles of the heating subsystem; and
the abnormal cycles of the heating subsystem include restarts of the heating subsystem and shutdowns of the heating subsystem not resulting from completion of a call for heat.
14. The monitoring system of claim 1 , wherein:
the first preliminary advisory is related to a run capacitor of a compressor of the HVAC system;
the monitoring server is configured to receive power factor data;
the metric is power factor; and
the review server is further configured to, in response to (i) the metric being on the another side of the threshold value and (ii) an increase in current being greater than a predetermined threshold:
prevent provisioning of the first preliminary advisory to the technician for review; and
transmit a run capacitor alert as the first alert.
15. The monitoring system of claim 14 , wherein the review server is further configured to, in response to (i) the metric being on the another side of the threshold value and (ii) the increase in current being less than the predetermined threshold:
determine whether a temperature outside of the building has changed by more than a threshold temperature difference; and
in response to determining that the temperature outside of the building has changed by more than the threshold temperature difference:
prevent provision of the first preliminary advisory to the technician for review; and
close the first preliminary advisory.
16. The monitoring system of claim 1 , wherein:
the metric is a current associated with a circulator blower of the HVAC system;
the threshold value is based on a baseline of current established for the circulator blower; and
the review server is further configured to, in response to the metric being on the another side of the threshold value:
determine a temperature split based on a difference between a temperature of air on a supply side of the HVAC system and a temperature of air on a return side of the HVAC system;
determine a pressure differential based on a difference between a pressure of air on a supply side of the HVAC system and a pressure of air on a return side of the HVAC system; and
transmit a circulator blower alert as the first alert in response to concurrence of (i) the HVAC system being in a heating mode, (ii) the temperature split being greater than a first temperature threshold, and (iii) the pressure differential being less than a predetermined pressure value.
17. The monitoring system of claim 16 , wherein the review server is further configured to, in response to the metric being on the another side of the threshold value:
transmit the circulator blower alert as the first alert in response to concurrence of (i) the HVAC system being in a cooling mode, (ii) the temperature split being greater than a second temperature threshold, and (iii) the pressure differential being less than the predetermined pressure value.
18. The monitoring system of claim 1 , wherein:
the first preliminary advisory indicates a loss of cooling ability by the HVAC system;
the metric is off time between cycles; and
the review server is further configured to, in response to the metric being on the another side of the threshold value:
transmit a low ambient temperature alert as the first alert in response to concurrence of (i) a temperature of ambient air surrounding the building being less than a predetermined temperature threshold and (ii) a temperature of a compressor system liquid line being more than a predetermined offset threshold above the temperature of ambient air surrounding the building.
19. The monitoring system of claim 18 , wherein the review server is further configured to transmit a cooling alert as the first alert in response to a duration of the loss of cooling ability exceeding a predetermined period.
20. The monitoring system of claim 18 , wherein the review server is further configured to:
determine a temperature split based on a difference between a temperature of air on a supply side of the HVAC system and a temperature of air on a return side of the HVAC system; and
prior to comparing the metric to the threshold value, and in response to the temperature split being less than a predetermined value, provide the first preliminary advisory as the first advisory to the technician.