System and method for processing an interaction response
A method and system are provided for processing an interaction response of a request service provider. The method includes detecting the interaction response for a first interaction session using a first interaction channel between a request initiator and the request service provider, assigning an identifier to the interaction response, determining a task associated with the interaction response, and obtaining context data of a plurality of other interaction sessions. The plurality of other interaction sessions occurs proximal in time with the first interaction session. The context data is related to activity of the request initiator. The method also includes associating a subset of the context data with the interaction response. The subset of the context data is the context data of the plurality of other interaction sessions that are related to the task. The method also includes modifying the interaction response using the subset of the context data.
1. A device for processing an interaction response of a request service provider, the device comprising a processor and memory, the memory storing computer executable instructions that when executed by the processor cause the processor to:
detect the interaction response for a first interaction session using a first interaction channel between a request initiator and the request service provider;
assign an identifier to the interaction response;
determine a task associated with the interaction response;
obtain context data of a plurality of other interaction sessions associated with the identifier, the plurality of other interaction sessions occurring proximal in time with the first interaction session, the context data being related to activity of the request initiator;
assign weighting values to the context data of the plurality of other interaction sessions based on interaction channel type;
associate a subset of the context data with the interaction response, the subset of the context data being the context data of the plurality of other interaction sessions that are related to the task, wherein the subset of the context data comprises the context data of the plurality of other interaction sessions satisfying a weighting threshold value; and
modify the interaction response using the subset of the context data.
2. The device of claim 1 , wherein modifying the interaction response comprises translating the interaction response for transmission in one of the plurality of other interaction sessions that uses an interaction channel different from the first interaction channel.
3. The device of claim 1 , wherein modifying the interaction response comprises translating the interaction response for transmission in a new interaction session that uses an interaction channel different from the first interaction channel.
4. The device of claim 1 , wherein modifying the interaction response comprises updating data of the interaction response to be consistent with other data transmitted to the request initiator in one of the plurality of other interaction sessions.
5. The device of claim 1 , wherein the plurality of other interaction sessions comprises other interaction sessions initiated within a predetermined time preceding detecting the interaction response.
6. The device of claim 1 , wherein the plurality of other interaction sessions comprises other interaction sessions active at a time of detecting the interaction response.
7. The device of claim 1 , wherein each of the plurality of other interaction sessions and the first interaction session use different types of interaction channels and the context data of each of the plurality of other interaction sessions comprises an identifier of the type of interaction channel used.
8. The device of claim 1 , wherein the device comprises a context server in communication with a request initiator device and a request service provider device.
9. A method of processing an interaction response of a request service provider, the method comprising:
detecting the interaction response for a first interaction session using a first interaction channel between a request initiator and the request service provider;
assigning an identifier to the interaction response;
determining a task associated with the interaction response;
obtaining context data of a plurality of other interaction sessions associated with the identifier, the plurality of other interaction sessions occurring proximal in time with the first interaction session, the context data being related to activity of the request initiator;
assigning weighting values to the context data of the plurality of other interaction sessions based on interaction channel type;
associating a subset of the context data with the interaction response, the subset of the context data being the context data of the plurality of other interaction sessions that are related to the task, wherein the subset of the context data comprises the context data of the plurality of other interaction sessions satisfying a weighting threshold value; and
modifying the interaction response using the subset of the context data.
10. The method of claim 9 , wherein modifying the interaction response comprises translating the interaction response for transmission in one of the plurality of other interaction sessions that uses an interaction channel different from the first interaction channel.
11. The method of claim 9 , wherein modifying the interaction response comprises translating the interaction response for transmission in a new interaction session that uses an interaction channel different from the first interaction channel.
12. The method of claim 9 , wherein modifying the interaction response comprises updating data of the interaction response to be consistent with other data transmitted to the request initiator in one of the plurality of other interaction sessions.
13. The method of claim 9 , wherein the plurality of other interaction sessions comprises other interaction sessions initiated within a predetermined time preceding detecting the interaction response.
14. The method of claim 9 , wherein the plurality of other interaction sessions comprises other interaction sessions active at a time of detecting the interaction response.
15. The method of claim 9 , wherein each of the plurality of other interaction sessions and the first interaction session use different types of interaction channels and the context data of each of the plurality of other interaction sessions comprises an identifier of the type of interaction channel used.
16. A non-transitory computer readable medium for processing an interaction response of a request service provider, the computer readable medium comprising computer executable instructions for:
detecting the interaction response for a first interaction session using a first interaction channel between a request initiator and the request service provider;
assigning an identifier to the interaction response;
determining a task associated with the interaction response;
obtaining context data of a plurality of other interaction sessions associated with the identifier, the plurality of other interaction sessions occurring proximal in time with the first interaction session, the context data being related to activity of the request initiator;
assigning weighting values to the context data of the plurality of other interaction sessions based on interaction channel type;
associating a subset of the context data with the interaction response, the subset of the context data being the context data of the plurality of other interaction sessions that are related to the task, wherein the subset of the context data comprises the context data of the plurality of other interaction sessions satisfying a weighting threshold value; and
modifying the interaction response using the subset of the context data.
17. The non-transitory computer readable medium of claim 16 , wherein modifying the interaction response comprises translating the interaction response for transmission in one of the plurality of other interaction sessions that uses an interaction channel different from the first interaction channel.
18. The non-transitory computer readable medium of claim 16 , wherein modifying the interaction response comprises updating data of the interaction response to be consistent with other data transmitted to the request initiator in one of the plurality of other interaction sessions.