Automated call requests with status updates
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
1. A method, comprising:
receiving, from a user device and by an automated telephone call initiating system that (i) includes a task manager module and (ii) is configured to initiate telephone calls and conduct telephone conversations between a bot of the automated telephone call initiating system and recipients of the telephone calls, a request to perform a task that requires initiating a telephone call and conducting a telephone conversation between the bot of the automated telephone call initiating system and a recipient of the telephone call;
determining, by a task manager module of the automated telephone call initiating system, that a triggering event has occurred to provide a current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
in response to the triggering event, determining, by the task manager module of the automated telephone call initiating system, the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
generating, by the automated telephone call initiating system, a representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call; and
providing, for output to the user device and by the automated telephone call initiating system, the representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call.
2. The method of claim 1 , wherein the trigger event is a user request for status.
3. The method of claim 1 , wherein the trigger event is an operator interaction to provide status to the user device after the operator has reviewed session information associated with the request to perform the task.
4. The method of claim 1 , wherein the trigger event is a status update event.
5. The method of claim 1 , wherein the representation of the current status is a visual representation.
6. The method of claim 1 , wherein the representation of the current status is an audible representation.
7. The method of claim 1 , wherein providing the representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call includes:
determining a convenient time and method for delivering the current status to the user device.
8. The method of claim 1 , further comprising:
providing, for output to the user device, a notification that there will be a delay in processing the request to perform the task.
9. The method of claim 1 , wherein determining that the trigger event has occurred comprises:
determining that initiation of the telephone call has been delayed.
10. The method of claim 1 , wherein determining that the trigger event has occurred comprises:
determining that the automated telephone call initiating system has initiated the telephone call, conducted the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call, and completed the task that requires initiating the telephone call.
11. A system comprising:
one or more computers and one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising:
receiving, from a user device and by an automated telephone call initiating system that (i) includes a task manager module and (ii) is configured to initiate telephone calls and conduct telephone conversations between a bot of the automated telephone call initiating system and recipients of the telephone calls, a request to perform a task that requires initiating a telephone call and conducting a telephone conversation between the bot of the automated telephone call initiating system and a recipient of the telephone call;
determining, by a task manager module of the automated telephone call initiating system, that a triggering event has occurred to provide a current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
in response to the triggering event, determining, by the task manager module of the automated telephone call initiating system, the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
generating, by the automated telephone call initiating system, a representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call; and
providing, for output to the user device and by the automated telephone call initiating system, the representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call.
12. The system of claim 11 , wherein the trigger event is a user request for status.
13. The system of claim 8 , wherein the trigger event is an operator interaction to provide status to the user device after the operator has reviewed session information associated with the request to perform the task.
14. The system of claim 11 , wherein the trigger event is a status update event.
15. The system of claim 11 , wherein the representation of the current status is a visual representation.
16. The system of claim 11 , wherein the representation of the current status is an audible representation.
17. The system of claim 11 , wherein providing the representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call includes:
determining a convenient time and method for delivering the current status to the user device.
18. The system of claim 11 , wherein the operations further comprise:
providing, for output to the user device, a notification that there will be a delay in processing the request to perform the task.
19. At least one non-transitory computer-readable storage medium encoded with executable instructions that, when executed by at least one processor, cause the at least one processor to perform operations comprising:
receiving, from a user device and by an automated telephone call initiating system that (i) includes a task manager module and (ii) is configured to initiate telephone calls and conduct telephone conversations between a bot of the automated telephone call initiating system and recipients of the telephone calls, a request to perform a task that requires initiating a telephone call and conducting a telephone conversation between the bot of the automated telephone call initiating system and a recipient of the telephone call;
determining, by a task manager module of the automated telephone call initiating system, that a triggering event has occurred to provide a current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
in response to the triggering event, determining, by the task manager module of the automated telephone call initiating system, the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call;
generating, by the automated telephone call initiating system, a representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call; and
providing, for output to the user device and by the automated telephone call initiating system, the representation of the current status of the task that requires initiating the telephone call and conducting the telephone conversation between the bot of the automated telephone call initiating system and the recipient of the telephone call.
20. The non-transitory computer-readable storage medium of claim 19 , wherein the trigger event is a user request for status.
21. The non-transitory computer-readable storage medium of claim 19 , wherein the trigger event is an operator interaction to provide status to a uccr the user device after the operator has reviewed session information associated with the request to perform the task.
22. The non-transitory computer-readable storage medium of claim 19 , wherein the trigger event is a status update event.