System controlled augmented resource facility

1. A system for interfacing with a user within a virtual center, comprising:

an interface computing system comprising:

a first processor;

a first communication interface; and

a first memory having a virtual ambassador application stored therein, wherein the virtual ambassador application, when executed by the first processor, causes the first processor to:

detect, via one or more sensors, a presence of the user within the virtual center;

project a three-dimensional holographic image of a virtual ambassador to the user via a three-dimensional holographic projector, wherein the virtual ambassador is projected within a field of vision of the user, wherein the virtual ambassador remains in the field of vision of the user at all times;

present to the user, via the three-dimensional holographic projector, an options menu through the virtual ambassador;

access, from a historical database, historical data associated with the user;

based on the historical data, generate a predicted reason for a visit of the user;

based on the predicted reason, prompt the user, via a menu item, to confirm that the user is present at the virtual center for the predicted reason;

receive, from the user, a selection of the menu item; and

send, over a network, the selection of the menu item to an operations computing system, the operations computing system comprising:

a second processor;

a second communication interface; and

a second memory having an operations application stored therein, wherein the operations application, when executed by the second processor, causes the second processor to:

receive, over the network, the selection of the menu item from the virtual ambassador application; and

initiate a resolution of the selection of the menu item, wherein the resolution of the selection of the menu item comprises:

detecting that the selection of the menu item is associated with an action within a particular location within the virtual center;

configuring the virtual ambassador to prompt the user to follow the virtual ambassador to move to the particular location;

configuring the virtual ambassador to walk together with the user to the particular location, wherein the virtual ambassador remains within a predetermined distance from the user; and

prompting the user to execute the action within the particular location.

2. The system according to claim 1 wherein the options menu is centered around the user such that the user is surrounded by the options menu, wherein the menu item is defined by a selectable area configured for interaction with the user, wherein receiving the selection of the menu item comprises:

detecting, via the one or more sensors, that at least a part of the user's body has entered the selectable area;

detecting, via the one or more sensors, that the part of the user's body has remained within the selectable area for a predetermined amount of time; and

providing a confirmation to the user that the menu item has been selected.

3. The system according to claim 2 , wherein the virtual ambassador application further causes the first processor to:

detect, via the one or more sensors, a change in location of the user within the virtual center;

reposition the options menu according to the location of the user; and

reposition the image of the virtual ambassador according to the location of the user.

4. The system according to claim 1 , wherein initiating the resolution of the selection of the menu item comprises the operations application further causing the second processor to:

detect that the selection of the menu item requires further action by a representative; and

establish a video conferencing session with a representative computing system, wherein the video conferencing session comprises information associated with the selection of the menu item.

5. A computer program product for interfacing with a user within a virtual center, the computer program product comprising at least one non-transitory computer readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion for detecting, via one or more sensors, a presence of the user within the virtual center;

an executable portion for projecting a three-dimensional holographic image of a virtual ambassador to the user via a three-dimensional holographic projector, wherein the virtual ambassador is projected within a field of vision of the user, wherein the virtual ambassador remains in the field of vision of the user at all times;

an executable portion for presenting to the user, via the three-dimensional holographic projector, an options menu through the virtual ambassador;

an executable portion for accessing, from a historical database, historical data associated with the user;

an executable portion for, based on the historical data, generating a predicted reason for a visit of the user;

an executable portion for, based on the predicted reason, prompting the user, via a menu item, to confirm that the user is present at the virtual center for the predicted reason;

an executable portion for receiving, from the user, a selection of the menu item; and

an executable portion for initiating a resolution of the selection of the menu item, wherein the resolution of the selection of the menu item comprises:

detecting that the selection of the menu item is associated with an action within a particular location within the virtual center;

configuring the virtual ambassador to prompt the user to follow the virtual ambassador to move to the particular location;

configuring the virtual ambassador to walk together with the user to the particular location, wherein the virtual ambassador remains within a predetermined distance from the user; and

prompting the user to execute the action within the particular location.

6. The computer program product according to claim 5 , wherein the options menu is centered around the user such that the user is surrounded by the options menu, wherein the menu item is defined by a selectable area configured for interaction with the user, the computer-readable program code portions further comprising:

an executable portion for detecting, via the one or more sensors, that at least a part of the user's body has entered the selectable area;

an executable portion for detecting, via the one or more sensors, that the part of the user's body has remained within the selectable area for a predetermined amount of time; and

an executable portion for providing a confirmation to the user that the menu item has been selected.

7. The computer program product according to claim 6 , the computer-readable program code portions further comprising:

an executable portion for detecting, via the one or more sensors, a change in location of the user within the virtual center;

an executable portion for repositioning the options menu according to the location of the user; and

an executable portion for repositioning the image of the virtual ambassador according to the location of the user.

8. The computer program product according to claim 5 , the computer-readable program code portions further comprising:

an executable portion for detecting that the selection of the menu item requires further action by a representative; and

an executable portion for establishing a video conferencing session with a representative computing system, wherein the video conferencing session comprises information associated with the selection of the menu item.

9. A computer-implemented method for interfacing with a user within a virtual center, said method comprising:

detecting, via one or more sensors, a presence of the user within the virtual center;

projecting a three-dimensional holographic image of a virtual ambassador to the user via a three-dimensional holographic projector, wherein the virtual ambassador is projected within a field of vision of the user, wherein the virtual ambassador remains in the field of vision of the user at all times;

presenting to the user, via the three-dimensional holographic projector, an options menu through the virtual ambassador;

accessing, from a historical database, historical data associated with the user;

based on the historical data, generating a predicted reason for a visit of the user;

based on the predicted reason, prompting the user, via a menu item, to confirm that the user is present at the virtual center for the predicted reason;

receiving, from the user, a selection of the menu item; and

initiating a resolution of the selection of the menu item, wherein the resolution of the selection of the menu item comprises:

detecting that the selection of the menu item is associated with an action within a particular location within the virtual center;

configuring the virtual ambassador to prompt the user to follow the virtual ambassador to move to the particular location;

configuring the virtual ambassador to walk together with the user to the particular location, wherein the virtual ambassador remains within a predetermined distance from the user; and

prompting the user to execute the action within the particular location.

10. The computer-implemented method according to claim 9 , wherein the options menu is centered around the user such that the user is surrounded by the options menu, wherein the menu item is defined by a selectable area configured for interaction with the user, the method further comprising:

detecting, via the one or more sensors, that at least a part of the user's body has entered the selectable area;

detecting, via the one or more sensors, that the part of the user's body has remained within the selectable area for a predetermined amount of time; and

providing a confirmation to the user that the menu item has been selected.

11. The computer-implemented method according to claim 10 , the method further comprising:

detecting, via the one or more sensors, a change in location of the user within the virtual center;

repositioning the options menu according to the location of the user; and

repositioning the image of the virtual ambassador according to the location of the user.

12. The computer-implemented method according to claim 9 , the method further comprising:

detecting that the selection of the menu item requires further action by a representative; and

establishing a video conferencing session with a representative computing system, wherein the video conferencing session comprises information associated with the selection of the menu item.