System and method for enabling multi-modal communication
Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.
1. A system comprising:
a multi-modal communication system comprising:
a network interface constructed to receive registration information for a communication destination from a plurality of communication providers external to the multi-modal communication system;
a routing address record repository constructed to store a first routing address record generated by the multi-modal communication system based on registration information for the communication destination received from the plurality of communication providers via the network interface; and
a communication application programming interface (API) module constructed to process communication API requests received from a first external system,
wherein responsive to receiving a first communication API request from the first external system via the communication API module, the first communication API request specifying the communication destination and account information, the multi-modal communication system is constructed to:
access a plurality of routing address records from the routing address repository,
select the first routing address record from the accessed plurality of routing addressed records based on a match between the communication destination of the first communication API request and at last one of a routing address identifier and a deterministic endpoint address specified in the first routing address record,
select at least one communication provider associated with the selected first routing address record,
provide a request to establish communication with the communication destination to each selected communication provider via the network interface.
2. The system of claim 1 , wherein the communication API module is a REST API module.
3. The system of claim 1 , wherein the first external system is an application server system that is communicatively coupled to the multi-modal communication system.
4. The system of claim 3 , the system further comprising: the first external system.
5. The system of claim 1 , wherein the first external system is one of a mobile device and a personal computing device that is communicatively coupled to the multi-modal communication system.
6. The system of claim 5 , the system further comprising: the first external system.
7. The system of claim 1 , wherein the system is a social network system, and wherein the first external system is a social network application server system that is communicatively coupled to the multi-modal communication system.
8. The system of claim 7 , the system further comprising: the first external system.
9. The system of claim 1 , wherein the system is a social network system, and wherein the first external system is a social network personal computing device that is communicatively coupled to the multi-modal communication system.
10. The system of claim 9 , the system further comprising: the first external system.
11. The system of claim 1 , wherein the system is a conferencing system, and wherein the first external system is a conferencing application server system that is communicatively coupled to the multi-modal communication system.
12. The system of claim 11 , the system further comprising: the first external system.
13. The system of claim 1 , wherein the system is a conferencing system, and wherein the first external system is a conferencing system personal computing device that is communicatively coupled to the multi-modal communication system.
14. The system of claim 13 , the system further comprising: the first external system.
15. The system of claim 1 , wherein the system is a gaming system, and wherein the first external system is a gaming application server system that is communicatively coupled to the multi-modal communication system.
16. The system of claim 15 , the system further comprising: the first external system.
17. The system of claim 1 , wherein the system is a gaming system, and wherein the first external system is a gaming system personal computing device that is communicatively coupled to the multi-modal communication system.
18. The system of claim 17 , the system further comprising: the first external system.
19. The system of claim 1 , wherein the system is a communication system, and wherein the first external system is a communication application server system that is communicatively coupled to the multi-modal communication system.
20. The system of claim 19 , the system further comprising: the first external system.