System and method for transforming a voicemail into a communication session
A system and method for transforming a voicemail message into a chat session between a first party and a second party. The method comprises receiving, at a remote server, a voice message from the first party which is destined for the second party. The server transcribes the voice message, which involves transforming the voice message into a text. The server then initiates the chat session between the first party and the second party, by sending the text and audio as a multi-media instant message (IM) to the first party and to the second party. The IM appears as an outgoing message on a first computing device associated with the first party, and as an incoming message on a second computing device associated with the second party.
1. A computer implemented method for transforming a voice message into a communication session between a first party and a second party, the method comprising:
receiving, at a remote server, a voicemail from the first party which is destined for the second party, the voicemail being recorded by the first party when a call to the second party is not answered or not made;
transcribing the voicemail including transforming the voicemail into a text; and
sending the text and audio as a multi-media instant message (IM) to the first party and to the second party to establish a chat session between the first party and the second party, the IM being sent to more than one computing device associated with the first party and/or more than one computing device associated with the second party, the IM appearing as an outgoing message in a first chat window on one or more computing devices associated with the first party, and as an incoming message in a second chat window on one or more computing devices associated with the second party.
2. The method of claim 1 , wherein the voicemail is transcribed using a voice-to-text algorithm installed on the remote server.
3. The method of claim 2 , further comprising:
before initiating the chat session, sending the text to the computing devices associated with the first party and instructing them to present the text in an editable format;
recording edits on the text by a first computing device associated with the first party and sending the text as edited to the remote server; and
sending the IM to the computing devices associated with the second party immediately followed by the text as edited.
4. The method of claim 1 , wherein the audio is recorded on a first computing device associated with the first party and streamed over a telecommunications network to be transcribed using a voice-to-text algorithm installed on the remote server, then the IM is sent as a new message to the computing devices associated with the second party over a telecommunications network.
5. The method of claim 1 , further comprising sending a multi-media file comprising the voicemail along with the text, thereby the IM is comprised of both audio and transcription text, indivisible.
6. A system for transforming a voice message into a communication session between a first party and a second party, the system comprising:
a remote server to which an electronic device of the first party subscribes, the remote server receiving a voicemail from the first party which is destined for the second party, the voicemail being recorded by the first party when a call to the second party is not answered or not made; the remote server executing instructions for transcribing the voicemail including transforming the voicemail into a text, the remote server sending the text and audio as a multi-media instant message (IM) to the first party and to the second party to establish a chat session between the first party and the second party, the IM being sent to more than one computing device associated with the first party and/or more than one computing device associated with the second party, the IM appearing as an outgoing message in a first chat window on one or more computing devices associated with the first party, and as an incoming message in a second chat window on one or more computing devices associated with the second party.
7. The system of claim 6 , wherein the remote server comprises a single server for recording the voicemail and transcribing the voicemail to the text.
8. The system of claim 6 , wherein the remote server comprises a voicemail server for recording the voicemail and a transcription server in communication with the voicemail server for transcribing the voicemail to the text.
9. The system of claim 6 , wherein the remote server comprises a plurality of servers operating in a network for recording the voicemail and transcribing the voicemail to the text.
10. A method for transforming and integrating a voicemail into a chat session between a first party and a second party, the method comprising:
receiving, at a remote server, a voicemail from the first party which is destined for the second party, the voicemail being recorded by the first party when a call to the second party is not answered or not made;
transcribing the voicemail including transforming the voicemail into a text; and
forwarding to the chat session between the first party and the second party, a multi-media instant message (IM) including the text and an audio record of the voicemail, the IM being forwarded to more than one computing device associated with the first party and/or more than one computing device associated with the second party, the IM appearing as an outgoing message in a first chat window on one or more computing devices associated with the first party displaying the chat session, and as an incoming message in a second chat window on one or more computing devices associated with the second party displaying the chat session.
11. The method of claim 10 , wherein the voicemail is transcribed using a voice-to-text algorithm installed on the remote server.
12. The method of claim 10 , wherein the audio is recorded on a first computing device associated with the first party and streamed over a telecommunications network to be transcribed using a voice-to-text algorithm installed on the remote server, then the IM is sent as a new message to the computing devices associated with the second party over a telecommunications network.
13. The method of claim 12 , further comprising:
before forwarding the IM to the chat session, sending the text to the computing devices associated with the first party and instructing them to present the text in an editable format;
recording edits on the text by a first computing device associated with the first party and sending the text as edited to the remote server; and
sending the IM to the computing devices associated with the second party immediately followed by the text as edited.
14. The method of claim 10 , further comprising sending a multi-media file comprising the voicemail along with the text, thereby the IM is comprised of both audio and transcription text, indivisible.