Management of toll-free number misuse and fraud detection
Methods and systems for providing a rating system that allow for customers to create a database of toll-free numbers that are abused by malicious consumers which may be cloud-based and allow for service providers to dip prior to completing or accepting calls.
1. A method comprising:
providing a user interface for presentation on a remote client device;
receiving data related to utilization of a toll-free number from at least one party affiliated with a toll-free telecommunication network;
collecting the data related to the utilization of the toll-free number in a data store;
modeling the collected data relating to toll-free number utilization to derive a toll-free call activity trend; and
receiving a request from the remote client device to present expected usage of the toll-free number from the derived toll-free call activity trend through the user interface.
2. The method of claim 1 wherein the at least one party affiliated with a toll-free communication network is at least one of a service control point, a toll-free service provider, a call center or an interexchange carrier.
3. The method of claim 1 wherein the step of collecting the data comprises the step of grouping the data based on the toll-free number and another relevant parameter.
4. The method of claim 3 wherein the relevant parameter is at least one parameter selected from call origination location, call originating area of service, call originating NPA, or call originating ANI.
5. The method of claim 1 wherein the step of collecting the data comprises calculating and collecting call counts for high priority numbers.
6. The method of claim 1 wherein the step of collecting the data comprises calculating and collecting toll-free number call duration information.
7. The method of claim 1 wherein the step of collecting the data comprises the step of storing the data in a NoSQL data store.
8. The method of claim 1 wherein the step of collecting the data further comprises:
pre-processing the collected data by performing at least one of grouping, aggregating and reducing the data based upon the toll-free number and a relevant parameter; and
storing the pre-processed collected data in a centralized analytics data store.
9. The method of claim 8 wherein the step of pre-processing comprises reducing information stored in the centralized analytics data store to call counts, call completion rates and call duration for high priority toll-free numbers.
10. A system comprising:
a processor and a computer-readable storage device that stores instructions that, when executed by the processor, cause the processor to perform operations comprising:
providing a user interface for presentation on a remote client device;
receiving data related to utilization of a toll-free number from at least one party affiliated with a toll-free telecommunication network;
collecting the data related to the utilization of the toll-free number in a database;
modeling the collected data relating to toll-free number utilization to derive a toll-free call activity trend; and
receiving a request from the remote client device to present expected usage of the toll-free number from the derived toll-free call activity trend through the user interface.
11. The system of claim 10 wherein the at least one party affiliated with a toll-free communication network is at least one of a service control point, a toll-free service provider, a call center or an interexchange carrier.
12. The system of claim 10 wherein the step of collecting the data comprises the step of grouping the data based on the toll-free number and another relevant parameter.
13. The system of claim 12 wherein the relevant parameter is at least one parameter selected from call origination location, call originating area of service, call originating NPA, or call originating ANI.
14. The system of claim 10 wherein the step of collecting the data comprises calculating and collecting call counts for high priority numbers.
15. The system of claim 10 wherein the step of collecting the data comprises calculating and collecting toll-free number call duration information.
16. The system of claim 10 wherein the step of collecting the data comprises the step of storing the data in a NoSQL data store.
17. The system of claim 10 wherein the step of collecting the data further comprises:
pre-processing the collected data by performing at least one of grouping, aggregating and reducing the data based upon the toll-free number and a relevant parameter; and
storing the pre-processed collected data in a centralized analytics data store.
18. The system of claim 17 wherein the step of pre-processing comprises reducing information stored in the centralized analytics data store to call counts, call completion rates and call duration for high priority toll-free numbers.