Method and system for providing captioned telephone services
Internet Protocol captioned telephone service often utilizing Automated Speech Recognition has the capability of transcribing both sides of a conversation. Text bubbles can grow as the speech continues until a break. Synchronization among various user devices can occur during or after calls amongst devices including with the far end caller for some embodiments. A user can allow a call to go to voicemail and see the text and decide whether or not to pick up with transcription continuing for some embodiments.
1. A method of transcribing audio to text through a captioned telephone service manager comprising the steps of:
connecting a call between a far end caller and a user through a telephone number managed by a captioned telephone service manager;
said captioned telephone service manager utilizing a captioner to transcribe audio to text of the far end caller and sending the text to a device of the user in approximately real time; and sending at least the far end caller's text to a device of the user; wherein the text of the far end caller appears in a bubble that grows until the far end caller takes a break from talking, and
the captioner transcribes audio to text of the user separating text of the far end caller from the text of the user and sending both to the user in spaced apart, separated text bubbles.
2. The method of claim 1 wherein the connection of the call is at least initially to voicemail of the user.
3. The method of claim 2 wherein the user accepts the call and communicates with the far end caller, while the captioner continues to provide text of the far end caller to the device of the user.
4. The method of claim 1 wherein the user initiates the call to the far end caller.
5. The method of claim 1 wherein the captioner utilizes automated speech recognition software.
6. The method of claim 1 wherein the user can retrieve text from both the user and the far end caller after termination of the call at the device.
7. The method of claim 1 wherein the device is a separate computing device from a phone receiving the audio of the far end caller.
8. The method of claim 7 wherein the user selects whether or not to view the text of the user during the call; and if the user elects to view the text of the user, the text of the user appears on the device during the call, but if the user elects not to view the text of the user, the text of the user does not appear on the device during the call.
9. The method of claim 1 wherein the device receives both the text which is displayed on the device as well as the audio of the far end caller.
10. The method of claim 1 wherein the device is one of multiple devices known by the captioned telephone service manager associated with the telephone number, and the text is sent to the multiple devices simultaneously by the captioned telephone service manager.
11. The method of claim 1 wherein the device is one of multiple devices known by the captioned telephone service manager associated with the telephone number, and, after the call, the text of the call is synched from the device to at least one other of the multiple devices.
12. The method of claim 11 wherein data is sent from the device through web sockets to at least one other of the multiple devices.
13. A method of transcribing audio to text through a captioned telephone service manager comprising the steps of:
connecting a call between a far end caller and a user through a telephone number managed by a captioned telephone service manager;
said captioned telephone service manager utilizing a captioner to transcribe audio to text of the far end caller and sending the text to a device of the user in approximately real time; and sending at least the far end caller's text to a device of the user; wherein the text of the far end caller appears in a bubble that grows until the far end caller takes a break from talking; and
wherein the user selects whether to view the text of the user, while viewing the text of the far end caller, and the captioner transcribes audio to text of the user and separates text of the far end caller from the text of the user and sends both to the user.
14. The method of claim 13 wherein if the text of the user is viewed by the user, the text of the far end caller and the user is segregated at the device for viewing by the user.