Virtual telephony assistant
Examples are disclosed for screening an inbound telephony call to a called party. At a communications server, an inbound telephony call intended for a called party's telephone number is received and checked against a whitelist database and a blacklist database. When the caller ID of the inbound call matches a telephone number contained in the blacklist database, the communications server automatically routes the call to a voicemail system or spam folder associated with the called party's telephone number. When the caller ID of the inbound call matches a telephone number contained in the whitelist database, the communications server determines whether the called party is available to receive the call. Otherwise, when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, the communications server prompts the caller for additional information.
1. A communications server configured to screen an inbound telephony call to a called party telephony device associated with a telephone number, the communications server comprising one or more processors, the processors executing instructions to:
receive an inbound telephony call intended for the called party telephony device;
check the caller ID telephone number of the inbound telephony call against a whitelist database and a blacklist database;
when the caller ID of the inbound telephony call matches a telephone number contained in the blacklist database, automatically route the inbound telephony call to a voicemail system or spam folder associated with the called party's telephone number;
when the caller ID of the inbound call matches a telephone number contained in the whitelist database, determine whether the called party is available to receive the inbound telephony call; and
when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, then (i) prompt the caller for additional information; (ii) cause the presentation of the additional information to the called party via the called party telephony device prior to connecting the inbound telephony call; (iii) cause the presentation of one or more options for handling the inbound telephony call on the called party telephony device; (iv) receive instructions from the called party telephony device corresponding to one of the one or more options for handling the inbound telephony call; and (v) execute the instructions to the selected option for handling the inbound telephony call.
2. The communications server of claim 1 , the called party telephony device comprising a smart speaker device.
3. The communications server of claim 2 , the one or more processors executing instructions to:
wake the smart speaker device; and
cause the smart speaker device to play an audible alert indicative of the inbound call.
4. The communications server of claim 3 , wherein the presentation of one or more options for handling the inbound telephony call on the smart speaker device is audible.
5. The communications server of claim 4 , wherein one option for handling the inbound telephony call on the smart speaker device is to answer the inbound call.
6. The communications server of claim 4 , wherein one option for handling the inbound telephony call on the smart speaker device is to reject the inbound call.
7. The communications server of claim 4 , wherein one option for handling the inbound telephony call on the smart speaker device is to send the inbound call to a voicemail system.
8. The communications server of claim 4 , wherein one option for handling the inbound telephony call on the smart speaker device is to compose and send a text message back to the caller.
9. The communications server of claim 4 , wherein one option for handling the inbound telephony call on the smart speaker device is to compose and send a voice message back to the caller.
10. A non-transitory computer-readable medium comprising a plurality of instructions configured to screen an inbound telephony call to a called party telephony device associated with a telephone number, that when executed enable processing circuitry to:
receive an inbound telephony call intended for the called party telephony device;
check the caller ID telephone number of the inbound telephony call against a whitelist database and a blacklist database;
when the caller ID of the inbound telephony call matches a telephone number contained in the blacklist database, automatically route the inbound telephony call to a voicemail system or spam folder associated with the called party's telephone number;
when the caller ID of the inbound call matches a telephone number contained in the whitelist database, determine whether the called party is available to receive the inbound telephony call; and
when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, then (i) prompt the caller for additional information; (ii) cause the presentation of the additional information to the called party via the called party telephony device prior to connecting the inbound telephony call; (iii) cause the presentation of one or more options for handling the inbound telephony call on the called party telephony device; (iv) receive instructions from the called party telephony device corresponding to one of the one or more options for handling the inbound telephony call; and (v) execute the instructions to the selected option for handling the inbound telephony call.
11. The non-transitory computer-readable storage medium of claim 10 , the called party telephony device comprising a smart speaker device.
12. The non-transitory computer-readable storage medium of claim 11 , the plurality of instructions that when executed enable the processing circuitry to:
wake the smart speaker device; and
cause the smart speaker device to play an audible alert indicative of the inbound call.
13. The non-transitory computer-readable storage medium of claim 12 , wherein the presentation of one or more options for handling the inbound telephony call on the smart speaker device is audible.
14. The non-transitory computer-readable storage medium of claim 13 , wherein one option for handling the inbound telephony call on the smart speaker device is to answer the inbound call.
15. The non-transitory computer-readable storage medium of claim 13 , wherein one option for handling the inbound telephony call on the smart speaker device is to reject the inbound call.
16. The non-transitory computer-readable storage medium of claim 13 , wherein one option for handling the inbound telephony call on the smart speaker device is to send the inbound call to a voicemail system.
17. The non-transitory computer-readable storage medium of claim 13 , wherein one option for handling the inbound telephony call on the smart speaker device is to compose and send a text message back to the caller.
18. The non-transitory computer-readable storage medium of claim 13 , wherein one option for handling the inbound telephony call on the smart speaker device is to compose and send a voice message back to the caller.