Routing of meeting requests and follow-up queries by digital assistants
In non-limiting examples of the present disclosure, systems, methods and devices for routing meeting requests by a digital assistant service are presented. A request to schedule a meeting between an invitee and a principal may be received by a digital assistant service, wherein the request is sent by an agent of the principal. The digital assistant service may determine that the agent is a delegate of the principal with scheduling authority. The digital assistant service may further determine that follow-up information for the meeting is required, and the digital assistant service may route an electronic message requesting the follow-up information directly the agent-delegate. Other aspects describe mechanisms for routing meeting requests from third parties directly to delegates, rather than sending those communications directly to principals.
1. A computer-implemented method for routing an electronic meeting request by a digital assistant service, the method comprising:
receiving, by the digital assistant service, an electronic request to schedule a meeting between an invitee and a principal;
analyzing, by the digital assistant service, a plurality of headers in the electronic request;
determining, by the digital assistant service from a first one of the plurality of headers, that an agent of the principal sent the electronic request;
determining, by the digital assistant service from a second one of the plurality of headers that the agent sent the electronic request on behalf of the principal from an electronic messaging account of the principal;
determining, based on the analysis of the plurality of headers by the digital assistant service, that the agent is a delegate of the principal's electronic messaging account with scheduling authorization;
determining, by the digital assistant service, that follow-up information for the meeting is required;
routing, via a distributed computer network by the digital assistant service based on the principal's designation of the agent as a delegate, an electronic message requesting the follow-up information to an electronic messaging account of the agent;
receiving, by the digital assistant service, the follow-up information from the electronic messaging account of the agent;
analyzing, by the digital assistant service, electronic calendar information in a network-based user store, for the invitee and the principal;
identifying, based on the analysis, a time that is free for the invitee and the principal; and
automatically generating, by the digital assistant service, a first meeting entry at the time for the meeting in an electronic calendar of the principal, and a second meeting entry at the time for the meeting in an electronic calendar of the invitee.
2. The computer-implemented method of claim 1 , wherein the follow-up information comprises a phone number where the principal can be reached for the meeting.
3. The computer-implemented method of claim 1 , wherein the follow-up information comprises a location where the meeting is to take place.
4. The computer-implemented method of claim 1 , wherein the follow-up information comprises a date and a time when the meeting is to take place.
5. The computer-implemented method of claim 1 , wherein determining, by the digital assistant service, that follow-up information for the meeting is required comprises:
receiving an electronic request for the follow-up information from the invitee.
6. The computer-implemented method of claim 1 , wherein determining, by the digital assistant service, that follow-up information for the meeting is required comprises:
determining, by the digital assistant service, that at least one of: a time; a date; a location; and a contact phone number for the principal, are not included in the electronic request.
7. A computer-readable storage device comprising executable instructions that, when executed by a processor, assist with routing an electronic meeting request by a digital assistant service, the computer-readable storage device including instructions executable by the processor for:
receiving, by the digital assistant service, an electronic request to schedule a meeting between a user and a principal;
analyzing, by the digital assistant service, a plurality of headers in the electronic request;
determining, by the digital assistant service from a first one of the plurality of headers, that an agent of the principal sent the electronic request;
determining, by the digital assistant service from a second one of the plurality of headers that the agent sent the electronic request on behalf of the principal from an electronic messaging account of the principal;
determining, based on the analysis of the plurality of headers by the digital assistant service, that an agent is a delegate of the principal's electronic messaging account with scheduling authorization;
routing, by the digital assistant service based on the agent being a delegate of the principal's electronic messaging account with scheduling authorization, the electronic request to an electronic messaging account of the agent
determining, by the digital assistant service, that follow-up information for the meeting is required;
routing, via a distributed computer network by the digital assistant service based on the agent being a delegate of the principal's electronic messaging account with scheduling authorization, an electronic message requesting the follow-up information to the electronic messaging account of the agent;
receiving, by the digital assistant service, the follow-up information from the electronic messaging account of the agent;
analyzing, by the digital assistant service, electronic calendar information in a network-based user store, for the user and the principal;
identifying, based on the analysis, a time that is free for the user and the principal; and
automatically generating, by the digital assistant service, a first meeting entry at the time for the meeting in an electronic calendar of the principal, and a second meeting entry at the time for the meeting in an electronic calendar of the user.
8. The computer-readable storage device of claim 7 , wherein in determining, by the digital assistant service, that follow-up information for the meeting is required, the instructions are further executable by the processor for:
receiving an electronic request for the follow-up information from the user.
9. The computer-readable storage device of claim 7 , wherein in determining, by the digital assistant service, that follow-up information for the meeting is required, the instructions are further executable by the processor for:
determining, by the digital assistant service, that at least one of: a time; a date; a location; and a contact number for the principal, are not included in the electronic request.
10. The computer-readable storage device of claim 7 , wherein the follow-up information comprises a phone number where the principal can be reached for the meeting.
11. The computer-readable storage device of claim 7 , wherein the follow-up information comprises a location where the meeting is to take place.
12. The computer-readable storage device of claim 7 , wherein the follow-up information comprises a date and time when the meeting is to take place.
13. A system for routing a meeting request by a digital assistant service, comprising:
a memory for storing executable program code; and
one or more processors, functionally coupled to the memory, the one or more processors being responsive to computer-executable instructions contained in the program code and operative to:
receive, by the digital assistant service, an electronic request to schedule a meeting between an invitee and a principal;
analyze, by the digital assistant service, a plurality of headers in the electronic request;
determine, by the digital assistant service from a first one of the plurality of headers, that an agent of the principal sent the electronic request;
determine, by the digital assistant service from a second one of the plurality of headers that the agent sent the electronic request on behalf of the principal from an electronic messaging account of the principal;
determine, based on the analysis of the plurality of headers by the digital assistant service, that the agent is a delegate of the principal's electronic messaging account with scheduling authorization;
determine, by the digital assistant service, that follow-up information for the meeting is required;
rout, via a distributed computer network by the digital assistant service based on the principal's designation of the agent as a delegate, an electronic message requesting the follow-up information to an electronic messaging account of the agent;
receive, by the digital assistant service, the follow-up information from the electronic messaging account of the agent;
analyze, by the digital assistant service, electronic calendar information in a network-based user store, for the invitee and the principal;
identify, based on the analysis, a time that is free for the invitee and the principal; and
automatically generate, by the digital assistant service, a first meeting entry at the time for the meeting in an electronic calendar of the principal, and a second meeting entry at the time for the meeting in an electronic calendar of the invitee.
14. The system of claim 13 , wherein determining, by the digital assistant service, that follow-up information for the meeting is required comprises: receiving an electronic request for the follow-up information from the invitee.
15. The system of claim 13 , wherein in determining, by the digital assistant service, that follow-up information for the meeting is required, the one or more processors are further responsive to the computer-executable instructions and operative to:
determine that at least one of: a time; a date; a location; and a contact phone number for the principal, are not included in the electronic request.
16. The system of claim 13 , wherein the follow-up information comprises a phone number where the principal can be reached for the meeting.
17. The system of claim 13 , wherein the follow-up information comprises a location where the meeting is to take place.
18. The system of claim 13 , wherein the follow-up information comprises a date and time when the meeting is to take place.