Method and system to proactively determine potential outages in an information technology environment

1. A computer-implemented method for determining potential outages in an information technology (IT) environment, the computer-implemented method comprising:

extracting, from one or more data sources, data for one or more parameters associated with a plurality of nodes in the IT environment, the data comprising at least utilization metrics, performance metrics and a time identifier for each of the utilization and performance metrics;

classifying the data as historical data or current data based on the time identifier;

predicting a status score, an utilization score, and a performance score for the plurality of nodes from the classified data, wherein predicting the status score, utilization score, and performance score comprises:

extracting a training dataset from the historical data,

training a prediction model based on the training dataset using a machine learning engine,

providing the current data to the trained prediction model as a test dataset, and

obtaining predictions on the status score, utilization score, and performance score from the prediction model;

determining a potential outage in the IT environment from the predicted scores;

automatically identifying one or more processes with high utilization and less importance based on the determined potential outages and historical data;

displaying a summary, in one or more devices, indicating the predictions and the potential outage, wherein the summary comprises at least trends and statistics associated with the predicted scores;

determining that the predicted scores or potential outage exceed a threshold limit;

triggering automated workflows to kill the one or more identified processes to optimize utilization based on determining that the predicted scores or potential outage exceed the threshold limit;

sending alerts to the one or more devices based on the predicted scores or potential outage exceed the threshold limit;

assigning tickets to one or more operators based on the determined potential outages.

2. A system for determining potential outages in an information technology (IT) environment, the system comprising:

a user interface;

one or more hardware processing units;

a hardware memory unit coupled to the one or more hardware processing units, wherein the hardware memory unit comprises:

a data extraction module configured to extract, from or more data sources, data for one or more parameters associated with a plurality of nodes in the IT environment, the data comprising at least utilization metrics, performance metrics and a time identifier for each of the utilization and performance metrics;

a data classifier module configured to classify the data as historical data or current data based on the time identifier;

a prediction module configured to predict a status score, an utilization score, and a performance score for the plurality of nodes based on the classified data, and determine potential outage in the IT environment from predicted scores, wherein predicting the status score, utilization score, and performance score comprises:

extracting a training dataset from the historical data,

training a prediction model based on the training dataset using a machine learning engine,

providing the current data to the trained prediction model as a test dataset, and

obtaining predictions on the status score, utilization score, and performance score from the prediction model;

identify one or more processes with high utilization and less importance automatically based on the determined potential outages and historical data;

determine that the predicted scores or potential outage exceed a threshold limit; and

trigger automated workflows to kill the one or more identified processes to optimize utilization based on the determined predicted scores or potential outage exceed the threshold limit;

a display module configured to display a summary, in one or more devices, indicating the predictions and the potential outage, wherein the summary comprises at least trends and statistics associated with the predicted scores;

an alert module configured to send alerts to the one or more devices based on the predicted scores or potential outage exceed the threshold limit;

a ticketing module configured to assign tickets to one or more operators based on the determined potential outages.

3. The system of claim 2 , wherein the hardware memory unit further comprises a summary generation module configured to generate the summary comprising at least the trends and the statistics associated with the predicted scores.

4. The system of claim 2 , wherein the data extraction module communicates with a plurality of agents and counters to extract the data from the one or more data sources.

5. The system of claim 4 , wherein the data sources comprise monitoring tools installed on servers, desk tools installed on user devices, or database in the IT environment.

6. A computer program product having non-volatile memory therein, carrying computer executable instructions stored therein for determining potential outages in an Information Technology (IT) environment, the computer executable instructions comprising:

extracting, from one or more data sources, data for one or more parameters associated with a plurality of nodes in the IT environment, the data comprising at least utilization metrics, performance metrics and a time identifier for each of the utilization and performance metrics;

classifying the data as historical data or current data based on the time identifier;

predicting a status score, an utilization score, and a performance score for the plurality of nodes from the classified data, wherein predicting the status score, utilization score, and performance score comprises:

extracting a training dataset from the historical data,

training a prediction model based on the training dataset using a machine learning engine,

providing the current data to the trained prediction model as a test dataset, and

obtaining predictions on the status score, utilization score, and

performance score from the prediction model;

determining a potential outage in the IT environment from the predicted scores;

automatically identifying one or more processes with high utilization and less importance based on the determined potential outages and historical data;

displaying a summary, in one or more devices, indicating the predictions and the potential outage, wherein the summary comprises at least trends and statistics associated with the predicted scores;

determining that the predicted scores or potential outage exceed a threshold limit;

triggering automated workflows to kill the one or more identified processes to optimize utilization based on determining that the predicted scores or potential outage exceed the threshold limit;

sending alerts to the one or more devices based on the predicted scores or potential outage exceed the threshold limit;

assigning tickets to one or more operators based on the determined potential outages.