Interactive virtual agent conversation triggered by coded optical indicia

1. A system for resolving an issue with one or more objects, wherein each object is accessible by one of more users of a customer, the system comprising:

one or more memories storing instructions; and

one or more processors, coupled to at least one of the one or more memories, for executing instructions to cause the system to:

receive information based on a single coded optical indicium indicating an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved, and is one of a plurality of intents corresponding to a plurality of respective issues to be resolved with assistance of the virtual agent; and

based on the intent, process the information to further resolution of the issue.

2. The system of claim 1 , wherein the received information further specifies at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.

3. The system of claim 2 , at least one of the one or more memories storing at least one instruction to cause the system to provide a service agent associated with the customer with a request to resolve the issue based upon the intent and the at least one parameter.

4. The system of claim 1 , wherein resolution of the issue does not require further information to be input by a user.

5. The system of claim 1 , at least one of the one or more memories storing at least one instruction to cause the system to provide a service agent associated with the customer with a request to resolve the issue based upon the intent.

6. The system of claim 1 , wherein the issue to be resolved comprises a problem with a physical object or with a service.

7. The system of claim 1 , at least one of the one or more memories storing at least one instruction to cause the system to automatically activate an application for resolving the identified issue based on the one or more coded optical indicia.

8. A computer-implemented method for resolving an issue with one or more objects, wherein each object is accessible by one of more users of a customer, the method comprising:

receiving information based on a single coded optical indicium indicating an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved, and is one of a plurality of intents corresponding to a plurality of respective issues to be resolved with assistance of the virtual agent;

based on the intent, processing the information to further resolution of the issue.

9. The method of claim 8 , wherein the received information further specifies at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.

10. The method of claim 9 , further comprising providing a service agent associated with the customer with a request to resolve the issue based upon the intent and the at least one parameter.

11. The method of claim 8 , wherein resolution of the issue does not require further information to be input by a user.

12. The method of claim 8 , further comprising providing a service agent associated with the customer with a request to resolve the issue based upon the intent.

13. The method of claim 8 , wherein the issue to be resolved comprises a problem with a physical object or with a service.

14. The method of claim 8 , further comprising automatically activating an application for resolving the identified issue based on the one or more coded optical indicia.

15. One or more non-transitory computer-readable media storing instructions for resolving an issue with one or more objects, wherein each object is accessible by one of more users of a customer, wherein the instructions, when executed by one or more computing devices, cause at least one of the one or more computing devices to:

receive information based on a single coded optical indicium indicating an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved, and is one of a plurality of intents corresponding to a plurality of respective issues to be resolved with assistance of the virtual agent;

based on the intent, process the information to further resolution of the issue.

16. The one or more non-transitory computer-readable media of claim 15 , wherein the received information further specifies at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.

17. The one or more non-transitory computer-readable media of claim 16 , storing at least one instruction to cause at least one of the one or more computing devices to provide a service agent associated with the customer with a request to resolve the issue based upon the intent and the at least one parameter.

18. The one or more non-transitory computer-readable media of claim 15 , wherein resolution of the issue does not require further information to be input by a user.

19. The one or more non-transitory computer-readable media of claim 15 , storing at least one instruction to cause at least one of the one or more computing devices to provide a service agent associated with the customer with a request to resolve the issue based upon the intent.

20. The one or more non-transitory computer-readable media of claim 15 , wherein the issue to be resolved comprises a problem with a physical object or with a service.

21. The one or more non-transitory computer-readable media of claim 15 , storing at least one instruction to cause at least one of the one or more computing devices to automatically activate an application for resolving the identified issue based on the one or more coded optical indicia.