Information input method, information input apparatus, and information input system

1. An information input method performed by one or more computers, the method comprising;

acquiring text information from a terminal on a chat view;

extracting a keyword corresponding to the acquired text information by referencing dictionary information indicating the keyword to be extracted and the keyword is associated with an input item;

identifying the input item by designating the name of the input item to the input item from among a plurality of input items into which the acquired text information is entered, the plurality of input items being included in business form information indicating a business form;

entering the extracted keyword into the identified input item;

updating the business form based on the extracted keyword entered into the identified input item included in the business form information; and

displaying a first layer displaying the business form view showing the updated business form, and a second layer overlaid on the first layer, the second layer displaying the chat view with a preset transmittance in a state where the business form view is visible by displaying (i) the text information entered by a user of the terminal and (ii) a predetermined message output from the terminal in a conversational form on the terminal at a position of the updated business form by moving the predetermined message to a position that does not overlap with an area of the input item in which the extracted keyword has been entered on the basis of the position information indicating the position of the input item in which the extracted keyword has been entered on the updated business form view.

2. The information input method according to claim 1 , wherein the plurality of input items are provided in a predetermined input form, and

the entering includes entering the extracted keyword into the identified input item from among the plurality of input items included on the input form.

3. The information input method according to claim 1 , wherein the plurality of input items are included in a table contained in a database, and

the entering includes entering the extracted keyword into the identified input item from among the plurality of input items included in the table.

4. The information input method according claim 1 , the method further comprising:

a voice information acquiring of acquiring voice information from the terminal; and

a converting of converting the acquired voice information into text information, wherein

the text information acquiring includes acquiring the text information which was converted in the converting.

5. The information input method according to claim 1 , the method further comprising:

a prompt outputting of outputting a message prompting input of the acquired text information corresponding to the identified input item to the terminal, wherein

the extracting includes extracting the keyword corresponding to the text information and the input item from the text information acquired immediately after the message is output.

6. The information input method according to claim 1 , wherein the identifying includes identifying the input item from among the plurality of input items based on the acquired text information, and

the extracting includes extracting the keyword corresponding to the input item in response to the input item being identified.

7. The information input method according to claim 1 , wherein an input order of the input item is fixed in advance, and

the identifying includes identifying the input item based on the input order.

8. The information input method according to claim 1 , wherein the extracting includes calculating an evaluation value indicating a relevance between the text information and the identified input item, and

the entering includes entering the extracted keyword into the identified input item, when the evaluation value exceeds a predetermined threshold value.

9. The information input method according to claim 1 , the method further comprising:

a response outputting of outputting a response message indicating that an entry of the keyword is completed to the terminal after the keyword is entered into the identified input item; and

a correcting of correcting the keyword entered according to the response message if the text information acquired after the response message is output to the terminal includes another acquired text information indicating correction of the keyword.

10. The information input method according to claim 1 , the method further comprising:

an identification message outputting of outputting the predetermined message to the terminal, wherein the identifying identifies the input item if the piece of information indicating a predetermined instruction is included in the text information, and

the identification message outputting includes outputting a message to the terminal, the message indicating the identified input item which the identifying identified.

11. The information input method according to claim 1 , wherein the identifying includes identifying input items other than the identified input item if the input item is highly like to be skipped as a result of referencing input tendency information indicating an input tendency of the user toward the input items.

12. The information input method according to claim 1 , wherein the extracting includes extracting the keyword highly likely to be entered to the input item which the identifying identified as a result of referencing input tendency information indicating an input tendency of the user toward the input item.

13. The information input method according to claim 1 , the method further comprising

a learning of learning the dictionary information based on teaching data in which the text information and the keyword corresponding to the text information are combined.

14. The information input method according to claim 13 , wherein the learning includes learning an input tendency of the user toward the input item using a combination of (i) input history information including either the keyword corresponding to the input item or the acquired text information indicating the predetermined instruction for the input item and (ii) the input item acquired from the terminal, as teaching data.

15. An information input apparatus comprising:

a text information acquisition unit that acquires text information from a terminal on a chat view;

an extraction unit that extracts keyword corresponding to the acquired text information by referencing dictionary information indicating the keyword to be extracted and the keyword is associated with an input item;

an identification unit that identifies the input item by designating the name of the input item to the input item from among a plurality of input items into which the acquired text information is entered, the plurality of input items being included in business form information indicating a business form;

a creation unit that enters the extracted keyword into the identified input item and update the business form based on the extracted keyword entered into the input item included in the business form information; and

an message output unit that displays a first layer displaying the business form view showing the updated business form, and a second layer overlaid on the first layer, the second layer displaying the chat view with a preset transmittance in a state where the business form view is visible by displaying (i) the text information entered by a user of the terminal and (ii) a predetermined message output from the terminal in a conversational form on the terminal at a position of the updated business form by moving the predetermined message to a position that does not overlap with an area of the input item in which the keywords has been entered on the basis of the position information indicating the position of the input item in which the keyword has been entered on the update business form view.

16. An information input system comprising:

a terminal; and

a server group, wherein

the terminal transmits text information to the server group, and acquires, from the server group, a piece of information relevant to a plurality of input items to which the piece of information is input, and

the server group has

a text information acquisition unit that acquires the text information from the terminal on a chat view,

an extraction unit that extracts keyword corresponding to the acquired text information by referencing dictionary information indicating the keyword to be extracted and the keyword is associated with an input item,

an identification unit that identifies the input item by designating the name of the input item from among the plurality of input items into which the acquired text information is entered, the plurality of input items being included in business form information indicating a business form,

a creation unit that enters the extracted keyword into the identified input item and update the business form based on the extracted keyword entered into the input item included in the business form information, and

a message output unit that outputs to the terminal to display a first layer displaying the business form view showing the updated business form, and a second layer overlaid on the first layer, the second layer displaying the chat view with a preset transmittance in a state where the business form view is visible by displaying (i) the text information entered by a user of the terminal and (ii) a predetermined message output from the terminal in a conversational form on the terminal at a position of the updated business form by moving the predetermined message to a position that does not overlap with an area of the input item in which the keyword has been entered on the basis of the position information indicating the position of the input item in which the keyword has been entered on the updated business form view.