Methods and systems for multi-pane video communications to execute user workflows

1. A method comprising:

generating a workflow comprising a plurality of tasks;

generating one or more display elements corresponding to the plurality of tasks;

providing a plurality of notifications to a first user via a plurality of communication channels, the plurality of notifications indicating that a first task of the plurality of tasks is pending;

receiving, from a client device associated with the first user, a user selection of a notification from the plurality of notifications, the notification provided through a first communication channel from the plurality of communication channels; and

in response to receiving the user selection, providing a first display element of the one or more display elements to the client device through the first communication channel from the plurality of communication channels, wherein the first display element corresponds to the first task.

2. The method of claim 1 , further comprising:

receiving, through the first communication channel, an update indicating a completion of the first task; and

in response to receiving the update, providing a second display element of the one or more display elements to the client device through the first communication channel, wherein the second display element corresponds to a second task of the plurality of tasks.

3. The method of claim 1 , further comprising:

in response to receiving the user selection, providing a video chat transmitted between the client device and a support terminal via an additional communication channel; and

providing instructions causing the client device to display the first display element and the video chat concurrently.

4. The method of claim 1 , wherein providing the first display element of the one or more display elements to the client device through the first communication channel comprises pushing the first display element to the client device through a Web Socket server.

5. The method of claim 1 , wherein providing the plurality of notifications to the first user via the plurality of communication channels comprises providing a mobile application notification to a mobile device associated with the first user.

6. The method of claim 5 , wherein providing the plurality of notifications to the first user via the plurality of communication channels comprises sending a notification email to an email address associated with the first user, wherein the notification email comprises a link to the first display element.

7. The method of claim 1 , wherein each display element of the one or more display elements comprises at least one of:

an informational video;

an informational document;

a signature pad;

a digital fillable form;

terms accompanied by an option to accept or reject the terms; or

an interface for capturing and sending images of a check.

8. The method of claim 7 , wherein each display element of the one or more display elements further comprises a selectable option configured to, when selected, initiate a video chat between the client device and a support terminal.

9. The method of claim 1 , further comprising:

receiving, through the first communication channel, an update indicating a completion of the workflow; and

in response to receiving the update, generating a session review report comprising a summary of the plurality of tasks and user interactions detected by the client device, wherein the user interactions correspond to the plurality of tasks.

10. The method of claim 1 , further comprising:

providing an additional notification for a second task of the plurality of tasks to a second user via an additional communication channel;

receiving, from a second client device associated with the second user, a second user selection of the additional notification; and

in response to receiving the second user selection, providing a second display element of the one or more display elements to the second client device through the additional communication channel, wherein the second display element corresponds to the second task.

11. The method of claim 10 , wherein the second task is different from the first task.

12. The method of claim 1 , further comprising:

receiving, through the first communication channel, an update indicating a rejection of the first task by the first user;

in response to receiving the update indicating the rejection, reassigning the first task to a second user;

providing an additional notification for the first task to the second user via an additional communication channel;

receiving, from a second client device associated with the second user, a second user selection of the additional notification; and

in response to receiving the second user selection, providing the first display element to the second client device through additional communication channel.

13. A non-transitory computer readable storage medium storing instructions that, when executed by at least one processor, cause a computing device to:

generate a workflow comprising a plurality of tasks;

generate one or more display elements corresponding to the plurality of tasks;

provide a plurality of notifications to a first user via a plurality of communication channels, the plurality of notifications indicating that a first task of the plurality of tasks is pending;

receive, from a client device associated with the first user, a user selection of a notification from the plurality of notifications, the notification provided through a first communication channel from the plurality of communication channels; and

in response to receiving the user selection, provide a first display element of the one or more display elements to the client device through the first communication channel from the plurality of communication channels, wherein the first display element corresponds to the first task.

14. The non-transitory computer readable storage medium of claim 13 , further comprising instructions that, when executed by the at least one processor, cause the computing device to:

receive, through the first communication channel, an update indicating a completion of the first task; and

in response to receiving the update, provide a second display element of the one or more display elements to the client device through the first communication channel, wherein the second display element corresponds to a second task of the plurality of tasks.

15. The non-transitory computer readable storage medium of claim 13 , further comprising instructions that, when executed by the at least one processor, cause the computing device to:

in response to receiving the user selection, provide a video chat transmitted between the client device and a support terminal via an additional communication channel; and

provide instructions causing the client device to display the first display element and the video chat concurrently.

16. The non-transitory computer readable storage medium of claim 13 , further comprising instructions that, when executed by the at least one processor, cause the computing device to:

receive, through the first communication channel, an update indicating a rejection of the first task by the first user;

in response to receiving the update indicating the rejection, reassign the first task to a second user;

provide an additional notification for the first task to the second user via an additional communication channel;

receive, from a second client device associated with the second user, a second user selection of the additional notification; and

in response to receiving the second user selection, provide the first display element to the second client device through the additional communication channel.

17. A system comprising:

at least one processor; and

a non-transitory computer readable storage medium storing instructions that, when executed by the at least one processor, cause the system to:

generate a workflow comprising a plurality of tasks;

generate one or more display elements corresponding to the plurality of tasks;

provide a plurality of notifications to a first user via a plurality of communication channels, the plurality of notifications indicating that a first task of the plurality of tasks is pending;

receive, from a client device associated with the first user, a user selection of a notification from the plurality of notifications, the notification provided through a first communication channel from the plurality of communication channels; and

in response to receiving the user selection, provide a first display element of the one or more display elements to the client device through the first communication channel from the plurality of communication channels, wherein the first display element corresponds to the first task.

18. The system of claim 17 , further comprising instructions that, when executed by the at least one processor, cause the system to:

receive, through the first communication channel, an update indicating a completion of the first task; and

in response to receiving the update, provide a second display element of the one or more display elements to the client device through the first communication channel, wherein the second display element corresponds to a second task of the plurality of tasks.

19. The system of claim 17 , further comprising instructions that, when executed by the at least one processor, cause the system to:

in response to receiving the user selection, provide a video chat transmitted between the client device and a support terminal via an additional communication channel; and

provide instructions causing the client device to display the first display element and the video chat concurrently.

20. The system of claim 17 , wherein each display element of the one or more display elements further comprises a selectable option configured to, when selected, initiate a video chat between the client device and a support terminal.