Fraud detection for controlled-environment facility communications system
Methods and systems provide a controlled-environment facility communication system that provides regulated communication sessions between residents and non-residents. Via a supervisory system, a bypass may be authorized for exempting the communication session from various regulated aspects of sessions regulated by the communication system. For instance, a communication may be exempt from monitoring based on assertions that the communication is privileged. The communications system receives a request for a communication session with a non-resident at a first telephone number. If a communication session is authorized by a bypass authorization, the communication session is hosted, while exempt from the regulations specified by the bypass authorization. A monitoring system tracks the hosted bypass communication session by determining whether telephone numbers other than the first telephone number have been joined to the communication session. These joined telephone numbers may be used to identify unauthorized communications by the resident.
1. A system for providing a resident of a controlled-environment facility with regulated communication services, the system comprising:
a plurality of resident devices available to the resident, wherein the resident devices may host regulated communication sessions between the resident and a plurality of non-residents;
a supervisory system configurable to authorize or deny a bypass requested by a staff member of the controlled-environment facility of a plurality of regulated aspects of communication sessions supported by a resident communications system based on the frequency or volume of authorization requests by requesting staff member; and
the resident communications system configured to:
receive a request for a communication session from the resident operating a resident device;
authorize use of the resident device by the resident for a communication session with a non-resident at a first telephone number;
determine if the requested communication session is authorized by a bypass authorization, wherein the bypass authorization exempts the requested communication session from one or more of the regulated aspects of the regulated communication sessions; and
if the requested communication session is authorized by a bypass, host the requested communication session and signal tracking of the communication session; and
a monitoring system configured to track the communication session by determining whether telephone numbers other than the first telephone number are joined to the communication session.
2. The system of claim 1 , wherein the supervisory system may authorize a bypass for a single call to the first telephone number.
3. The system of claim 1 , wherein the supervisory system may authorize a bypass for all calls to the first telephone number.
4. The system of claim 1 , wherein the one or more regulated aspects of communication sessions that may be bypassed include recording the communication sessions.
5. The system of claim 1 , wherein the one or more regulated aspects of communication sessions that may be bypassed include monitoring the content of the communication sessions.
6. The system of claim 1 , wherein the one or more regulated aspects of communication sessions that may be bypassed include requiring fees for the communication sessions.
7. The system of claim 1 , wherein the monitoring system is further configured to determine if any other hosted communications sessions concurrently hosted by the resident communications system are joined to the communication session.
8. A method for providing a resident of a controlled-environment facility with regulated communication services, the method comprising:
providing a plurality of resident devices to the resident, wherein the resident devices may host regulated communication sessions between the resident and a plurality of non-residents;
authorizing or denying, by a supervisory system, a bypass requested by a staff member of the controlled-environment facility of a plurality of regulated aspects of communication sessions supported by a resident communications system based on the frequency or volume of authorization requests by requesting staff member;
receiving, by the resident communications system, a request for a communication session from the resident operating a resident device;
authorizing, by the resident communications system, use of the resident device by the resident for a communication session with a non-resident at a first telephone number;
determining, by the resident communications system, if the requested communication session is authorized by a bypass authorization, wherein the bypass authorization exempts the requested communication session from one or more of the regulated aspects of the regulated communication sessions;
if the requested communication session is authorized by a bypass, hosting, by the resident communications system, the requested communication session and signaling tracking of the communication session; and
tracking, by a monitoring system, the communication session by determining whether telephone numbers other than the first telephone number are joined to the communication session.
9. The method of claim 8 , wherein the supervisory system may authorize a bypass for a single call to the first telephone number.
10. The method of claim 8 , wherein the supervisory system ay authorize a bypass for all calls to the first telephone number.
11. The method of claim 8 , wherein the one or more regulated aspects of communication sessions that may be bypassed include recording the communication sessions.
12. The method of claim 8 , wherein the one or more regulated aspects of communication sessions that may be bypassed include monitoring the content of the communication sessions.
13. The method of claim 8 , wherein the one or more regulated aspects of communication sessions that may be bypassed include requiring fees for the communication sessions.
14. The method of claim 8 , further comprising:
determining, by the monitoring system, whether any other hosted communications sessions concurrently hosted by the resident communications system are joined to the communication session.
15. A plurality of computer-readable storage devices having program instructions stored thereon for providing a resident of a controlled-environment facility with regulated communication services, upon execution by one or more processors, the program instructions cause the one or more processors to:
authorize or deny based on the frequency or volume of authorization requests by a requesting staff member of the controlled-environment facility, via a supervisory system, a bypass requested by the staff member of a plurality of regulated aspects of communication sessions supported by a resident communications system providing a plurality of resident devices to the resident, wherein the resident devices may host regulated communication sessions between the resident and a plurality of non-residents;
receive, by the resident communications system, a request for a communication session from the resident operating a resident device;
authorize, by the resident communications system, use of the resident device by the resident for a communication session with a non-resident at a first telephone number;
determine, by the resident communications system, if the requested communication session is authorized by a bypass authorization, wherein the bypass authorization exempts the requested communication session from one or more of the regulated aspects of the regulated communication sessions;
if the requested communication session is authorized by a bypass, host, by the resident communications system, the requested communication session and signaling tracking of the communication session; and
track, by a monitoring system, the communication session by determining whether telephone numbers other than the first telephone number are joined to the communication session.
16. The computer-readable storage device of claim 15 , wherein the supervisory system may authorize a bypass for one or more of: a single call to the first telephone number and all calls to the first telephone number.
17. The computer-readable storage device of claim 15 , wherein the one or more regulated aspects of communication sessions that may be bypassed include recording the communication sessions.
18. The computer-readable storage device of claim 15 , wherein the one or more regulated aspects of communication sessions that may be bypassed include monitoring the content of the communication sessions.
19. The computer-readable storage device of claim 15 , wherein the one or more regulated aspects of communication sessions that may be bypassed include requiring fees for the communication sessions.
20. The computer-readable storage device of claim 15 , wherein the program instructions cause the one or more processors to determine, by the monitoring system, whether any other hosted communications sessions concurrently hosted by the resident communications system are joined to the communication session.