IP Library › Granted Patent US 11,190,467
Granted Patent B2
US 11,190,467 · App. 16/205,936 · Granted Nov 30, 2021

Micro-term modelling for real time chat discourse

Inventors: Jonathan Dunne (Dungarvan, IE); Jin Jing Xie (Beijing, CN); Hua Shao (Beijing, CN)
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
H04L51/04G06F40/30H04L51/16
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Quick Facts
Patent No.
US 11,190,467
App. No.
16/205,936
Granted
Nov 30, 2021
Kind
B2
Abstract

Micro-term modeling for chat discourse includes determining, using computer hardware, a role of a user and a domain of reference of the user based on electronic chat messages for the user across a plurality of group chats, determining, using the computer hardware, topics from a selected group chat in which the user is a participant, determining, using the computer hardware and from the selected group chat, a segment of interest to the user based on the role, the domain of reference, and the topics found in the selected group chat, and providing, using the computer hardware, an indicator of the segment of interest.

Claims (62)

1. A method, comprising:

determining, using computer hardware, a role of a user and a domain of reference of the user based on electronic chat messages for the user across a plurality of group chats;

determining, using the computer hardware, topics from a selected group chat in which the user is a participant;

determining, using the computer hardware and from the selected group chat, a segment of interest to the user based on the role, the domain of reference, and the topics found in the selected group chat;

generating a notification to the user based on a prediction that a future electronic chat message of the selected group chat is of interest to the user, and the notification is only generated in response to detecting inattentiveness of the user; and

providing, using the computer hardware and with a graphical user interface, an indicator of the segment of interest, wherein

the domain of reference is an area or a subject matter expertise, skill, or experience for the user.

2. The method of claim 1 , wherein

the providing the indicator comprises:

visually indicating the segment of interest of the selected group chat within a chat client application of the user.

3. The method of claim 1 , further comprising:

generating a topic segment model configured to correlate the topics found in the selected group chat with the role of the user and the domain of reference of the user; and

processing electronic chat messages of the selected group chat through the topic segment model to determine the segment of interest.

4. The method of claim 1 , wherein

the segment of interest is one of a plurality of segments of interest determined from the selected group chat, wherein

the providing the indicator further comprises:

generating a summary of the selected group chat including only the plurality of segments of interest.

5. The method of claim 1 , further comprising:

determining that a future scheduled conversation of a further group chat is of interest to the user based on the role of the user, the domain of reference of the user, and a topic determined from the future scheduled chat session; and

indicating that the future scheduled chat session is of interest to the user.

6. The method of claim 1 , further comprising:

extracting the electronic chat messages of the user from a plurality of group chats in which the user is a participant.

7. A system, comprising:

a processor configured to initiate executable operations including:

determining a role of a user and a domain of reference of the user based on electronic chat messages for the user across a plurality of group chats;

determining topics from a selected group chat in which the user is a participant;

determining, from the selected group chat, a segment of interest to the user based on the role, the domain of reference, and the topics found in the selected group chat;

generating a notification to the user based on a prediction that a future electronic chat message of the selected group chat is of interest to the user, and the notification is only generated in response to detecting inattentiveness of the user; and

providing, using the computer hardware and with a graphical user interface, an indicator of the segment of interest, wherein

the domain of reference is an area or a subject matter expertise, skill, or experience for the user.

8. The system of claim 7 , wherein

the providing the indicator comprises:

visually indicating the segment of interest of the selected group chat within a chat client application of the user.

9. The system of claim 7 , wherein

the processor is configured to initiate executable operations further comprising:

generating a topic segment model configured to correlate the topics found in the selected group chat with the role of the user and the domain of reference of the user; and

processing electronic chat messages of the selected group chat through the topic segment model to determine the segment of interest.

10. The system of claim 7 , wherein

the segment of interest is one of a plurality of segments of interest determined from the selected group chat, wherein

the providing the indicator further comprises:

generating a summary of the selected group chat including only the plurality of segments of interest.

11. The system of claim 7 , wherein

the processor is configured to initiate executable operations further comprising:

determining that a future scheduled conversation of a further group chat is of interest to the user based on the role of the user, the domain of reference of the user, and a topic determined from the future scheduled chat session; and

indicating that the future scheduled chat session is of interest to the user.

12. The system of claim 7 , wherein

the processor is configured to initiate executable operations further comprising:

extracting the electronic chat messages of the user from a plurality of group chats in which the user is a participant.

13. A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to initiate executable operations comprising:

determining a role of a user and a domain of reference of the user based on electronic chat messages for the user across a plurality of group chats;

determining topics from a selected group chat in which the user is a participant;

determining, from the selected group chat, a segment of interest to the user based on the role, the domain of reference, and the topics found in the selected group chat;

generating a notification to the user based on a prediction that a future electronic chat message of the selected group chat is of interest to the user, and the notification is only generated in response to detecting inattentiveness of the user; and

providing, using the computer hardware and with a graphical user interface, an indicator of the segment of interest, wherein

the domain of reference is an area or a subject matter expertise, skill, or experience for the user.

14. The computer program product of claim 13 , wherein

the providing the indicator comprises:

visually indicating the segment of interest of the selected group chat within a chat client of the user.

15. The computer program product of claim 13 , wherein

the instructions are executable by the processor to cause the processor to initiate executable operations comprising:

generating a topic segment model configured to correlate the topics found in the selected group chat with the role of the user and the domain of reference of the user; and

processing electronic chat messages of the selected group chat through the topic segment model to determine the segment of interest.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 30, 2018
From: DUNNE, JONATHAN; XIE, JIN JING; SHAO, HUA
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 047640/0161 →
Continuity (1)
Related Publication 20200175112A1 · Jun 4, 2020
Cited By (1)
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