Operating a voice response system
View Patent ↗Methods, systems and computer program products for operating a voice response system in a multiuser environment are provided. Aspects include receiving a voice command from a first user and determining a characteristic of how the voice command was received by the voice response system. Aspects also include obtaining a response preference of the first user and determining a response to the voice command. Aspects further include providing the response to the first user, wherein a manner in which the response is provided is determined based at least in part on the response preference of the first user and the characteristic of how the voice command was received.
1. A method for operating a voice response system, comprising:
receiving, by the voice response system, a voice command from a first user;
determining a characteristic of how the voice command was received by the voice response system;
obtaining, by the voice response system, a response preference of the first user, wherein obtaining the response preference of the first user comprises determining an identity of the first user by a voice recognition engine that is configured to compare the voice command to voice samples stored in a local database of the voice response system;
determining, by the voice response system, a response to the voice command;
determining whether one or more other users are in range of the voice response system; and
providing the response to the first user, wherein a manner in which the response is provided is determined based at least in part on the response preference of the first user, the characteristic of how the voice command was received, and whether one or more other users are in range of the voice response system,
wherein the response is provided to the first user via one of a text message and an email based on a determination that a volume of the voice command is below a threshold value, and
wherein the manner in which the response is provided includes a level of detail of information that is provided in the response.
2. The method of claim 1 , wherein the characteristic of how the voice command was received by the voice response system includes a position of the first user relative to the voice response system when the first user provided the voice command.
3. The method of claim 2 , wherein the position includes a distance and an angle between the first user and the voice response system.
4. The method of claim 1 , wherein the characteristic of how the voice command was received by the voice response system includes a volume of a voice of the first user when the first user provided the voice command.
5. The method of claim 1 , wherein the response is provided to the first user via a speaker of the voice response system based on a determination that no other users are in range of the voice response system.
6. A system for operating a voice response system, comprising:
a memory having computer readable instructions; and
a processor for executing the computer readable instructions, the computer readable instructions including instructions for:
receiving, by the voice response system, a voice command from a first user;
determining a characteristic of how the voice command was received by the voice response system;
obtaining, by the voice response system, a response preference of the first user, wherein obtaining the response preference of the first user comprises determining an identity of the first user by a voice recognition engine that is configured to compare the voice command to voice samples stored in a local database of the voice response system;
determining, by the voice response system, a response to the voice command;
determining whether one or more other users are in range of the voice response system; and
providing the response to the first user, wherein a manner in which the response is provided is determined based at least in part on the response preference of the first user and the characteristic of how the voice command was received, and whether one or more other users are in range of the voice response system,
wherein the response is provided to the first user via one of a text message and an email based on a determination that a volume of the voice command is below a threshold value, and
wherein the manner in which the response is provided includes a level of detail of information that is provided in the response.
7. The system of claim 6 , wherein the characteristic of how the voice command was received by the voice response system includes a position of the first user relative to the voice response system when the first user provided the voice command.
8. The system of claim 7 , wherein the position includes a distance and an angle between the first user and the voice response system.
9. The system of claim 6 , wherein the characteristic of how the voice command was received by the voice response system includes a volume of a voice of the first user when the first user provided the voice command.
10. The system of claim 6 , wherein the response is provided to the first user via a speaker of the voice response system based on a determination that no other users are in range of the voice response system.
11. A computer program product comprising a computer readable storage medium having program instructions embodied therewith the program instructions executable by a computer processor to cause the computer processor to perform a method, comprising:
receiving, by a voice response system, a voice command from a first user;
determining a characteristic of how the voice command was received by the voice response system;
obtaining, by the voice response system, a response preference of the first user, wherein obtaining the response preference of the first user comprises determining an identity of the first user by a voice recognition engine that is configured to compare the voice command to voice samples stored in a local database of the voice response system;
determining, by the voice response system, a response to the voice command;
determining whether one or more other users are in range of the voice response system; and
providing the response to the first user, wherein a manner in which the response is provided is determined based at least in part on the response preference of the first user and the characteristic of how the voice command was received, and whether one or more other users are in range of the voice response system,
wherein the response is provided to the first user via one of a text message and an email based on a determination that a volume of the voice command is below a threshold value, and
wherein the manner in which the response is provided includes a level of detail of information that is provided in the response.
12. The computer program product of claim 11 , wherein the characteristic of how the voice command was received by the voice response system includes a position of the first user relative to the voice response system when the first user provided the voice command.
13. The computer program product of claim 12 , wherein the position includes a distance and an angle between the first user and the voice response system.
14. The computer program product of claim 13 , wherein the characteristic of how the voice command was received by the voice response system includes a volume of a voice of the first user when the first user provided the voice command.