Toll-free telecommunications management platform
Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.
1. A method of pre-populating a call routing template based on natural language inputs comprising:
receiving a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
selecting the telecommunications routing code based at least in part on the association; populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template; and
providing the user with a report comprising statistics describing a utilization of the call routing template.
2. The method of claim 1 , wherein the natural language input is a text element.
3. The method of claim 2 , wherein the text element is a scanned text element.
4. The method of claim 1 , wherein the natural language input is a voice element.
5. The method of claim 4 , wherein the voice element is obtained by voice recognition software.
6. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call to a termination number.
7. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.
8. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.
9. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call within a telecommunications system.
10. One or more non-transitory, computer-readable media comprising computer executable instructions that, when executed, cause at least one processor to perform actions comprising:
receive a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
select the telecommunications routing code based at least in part on the association; populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
populate the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template; and
provide the user with a report comprising statistics describing a utilization of the call routing template.
11. The one or more non-transitory, computer-readable media of claim 10 , wherein the natural language input is a text element.
12. The one or more non-transitory, computer-readable media of claim 11 , wherein the text element is a scanned text element.
13. The one or more non-transitory, computer-readable media of claim 10 , wherein the natural language input is a voice element.
14. The one or more non-transitory, computer-readable media of claim 13 , wherein the voice element is obtained by voice recognition software.
15. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call to a termination number.
16. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.
17. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.
18. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call within a telecommunications system.
19. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a specified call volume threshold.
20. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location associated with a termination number.