INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING APPARATUS, AND NON-TRANSITORY COMPUTER READABLE MEDIUM
An information processing system includes a collector that collects, from a terminal apparatus of a customer, operating information related to an operation of a function of a product contracted by the customer and used on the terminal apparatus, a specification unit that specifies a usage condition of the product on a basis of the collected operating information, and a creator that creates proposal information related to a proposal regarding usage of the product to the customer, on a basis of the usage condition.
1 . An information processing system comprising:
a collector that collects, from a terminal apparatus of a customer, operating information related to an operation of a function of a product contracted by the customer and used on the terminal apparatus;
a specification unit that specifies a usage condition of the product on a basis of the collected operating information; and
a creator that creates proposal information related to a proposal regarding usage of the product to the customer, on a basis of the usage condition.
2 . The information processing system according to claim 1 , wherein
the creator creates the proposal information on a basis of a usage frequency of the product by the customer.
3 . The information processing system according to claim 2 , wherein
the creator creates the proposal information that includes combination information related a usage combining a product having a relatively high usage frequency with a product having a relatively low usage frequency.
4 . The information processing system according to claim 2 , wherein
the specification unit specifies the usage frequency of the product on a basis of contract information regarding the product contracted by the customer.
5 . The information processing system according to claim 1 , wherein
the creator specifies a topic of the customer related to use of the product on a basis of the usage condition, and creates the proposal information corresponding to the specified topic.
6 . The information processing system according to claim 5 , wherein
the creator creates the proposal information using a template selected from among a plurality of templates stating proposals to customers in advance, on a basis of the specified topic.
7 . The information processing system according to claim 1 , wherein
the specification unit specifies the usage condition of the product on a basis of web access information regarding the customer.
8 . An information processing apparatus comprising:
a specification unit that specifies a usage condition of a product contracted by a customer and used on a terminal apparatus of the customer, on a basis of operating information related to an operation of a function of the product; and
a creator that creates proposal information related to a proposal regarding usage of the product to the customer, on a basis of the usage condition.
9 . A non-transitory computer readable medium storing a program causing a computer to execute a process for processing information, the process comprising:
specifying a usage condition of a product contracted by a customer and used on a terminal apparatus of the customer, on a basis of operating information related to an operation of a function of the product; and
creating proposal information related to a proposal regarding usage of the product to the customer, on a basis of the usage condition.