Providing assistance in an emergency
A notification of an emergent condition. In one example, a mobile device application executing on the processor of a user device communicates with a server system over a telecommunications network, which generally comprises the public Internet. The mobile device user includes a “dead man's switch” control, which begins the emergency notification process if released. The emergency alert process uses a central case management server to provide a uniform interface into key data, reducing the need for operators to provide information verbally.
1. A non-transitory machine-readable storage medium of a mobile user device having stored thereon machine-readable computer program instructions for an emergency alarm application, said program instructions causing the machine to perform the steps of:
displaying on a display of said mobile user device a user interface comprising a touch-operable control;
in response to a user touching said touch-operable control, sending to an alarm server over a telecommunications network a data structure including:
an indication of a previously stored user profile data record for said user, said previously stored user profile data record including a phone number for said mobile user device;
an indication that said emergency alarm application is armed; and
a geographic location of said mobile user device;
while said user continues to touch said touch-operable control, transmitting to said alarm server at regular intervals an updated geographic location of said mobile user device;
only upon said user discontinuing to touch said touch-operable control, displaying on said display an interface for entering a password;
in response to said password being entered correctly within a predetermined amount of time, transmitting to said alarm server an updated geographic location of said mobile user device and an indication that said emergency alarm application is disarmed and there is no emergency condition for said user; and
in response to said password not being entered correctly within a predetermined amount of time:
transmitting to said alarm server an updated geographic location of said mobile user device and an indication of an emergency condition for said user;
receiving a text message requesting confirmation of an emergency;
receiving a voice call requesting confirmation of an emergency; and
receiving an indication that a first responder has been dispatched to a location, said location being determined based on said updated geographic location of said mobile user device.
2. The medium of claim 1 , wherein said mobile user device is a vehicular telematics system.
3. The medium of claim 1 , wherein said mobile user device is a smart phone or tablet computer.
4. The medium of claim 1 , wherein said mobile user device is a wearable computer.
5. The medium of claim 4 , wherein said mobile user device is a smart watch.
6. The medium of claim 4 , wherein:
said password is a four-digit password;
said displaying to said user an interface control for entering a password of said user comprises:
displaying on a display of said wearable computer a first plurality of digits, one digit in said first plurality of digits being the first digit of said four-digit password;
in response to said user tapping one digit in said displayed first plurality of digits, displaying on said display a second plurality of digits, one digit in said second plurality of digits being the second digit of said four-digit password;
in response to said user tapping one digit in said displayed second plurality of digits, displaying on said display a third plurality of digits, one digit in said third plurality of digits being the third digit of said four-digit password;
in response to said user tapping one digit in said displayed third plurality of digits, displaying on said display a fourth plurality of digits, one digit in said fourth plurality of digits being the fourth digit of said four-digit password; and
in response to said user tapping one digit in said displayed fourth plurality of digits, displaying on said display an indication of whether said password is entered correctly; and
said password is not entered correctly if any of said one digits tapped by said user does not match the corresponding digit in said four-digit password.
7. The method of claim 4 , wherein:
said password is a multi-digit password;
said displaying to said user an interface control for entering a password of said user comprises:
displaying on a display of said wearable computer a number of different digits equal to the number of digits in said multi-digit password, said displayed number of different digits including each of the unique digits in said multi-digit password; and
in response to said user entering all digits in said multi-digit password in the correct order using said displayed digits, displaying on said display an indication that said password is entered correctly; and
said password is not entered correctly if any of said one digits entered by said user is not entered in the order said digit appears in said multi-digit password.