IP Library › Granted Patent US 11,157,298
Granted Patent B2
US 11,157,298 · App. 16/417,831 · Granted Oct 26, 2021

Method and system for automatically invoking functionality while using a primary application without user action

Inventor: Pranoy Cherian Mathew (Andhra Pradesh, IN)
Assignee: salesforce.com, inc.
G06F9/45512G06F40/30G06N5/02G06F9/451
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Quick Facts
Patent No.
US 11,157,298
App. No.
16/417,831
Granted
Oct 26, 2021
Kind
B2
Abstract

Methods and systems are provided for automatically determining a need to invoke functionality of a feature of an application while using a primary application and for automatically invoking that functionality without user action. An invoker module receives, from a sender process at a user system, input information that is input into a primary application via a user interface of the user system. The invoker module can process the input information to extract a text string of text from the input information, and based on the extracted text, can generate a command to automatically invoke functionality of the feature of the application without user action. An action module can then execute the command to generate an action that automatically invokes the functionality of the feature of the application without user action.

Claims (61)

1. A system for automatically determining a need to invoke functionality of a feature of an application while using a primary application and for automatically invoking that functionality without user action, the system comprising:

a user system that is configured to execute the primary application and to receive input information that is input into the primary application via a user interface; and

an application server system communicatively coupled to the user system, the application server system comprising:

at least one hardware-based processing system and memory, wherein the memory comprises processor-executable instructions encoded on a non-transient processor-readable media, wherein the processor-executable instructions, when executed by the at least one hardware-based processing system, are configurable to cause:

receiving the input information from a sender process at the user system;

processing of the input information to extract a text string from the input information and to determine contextual information from the input information, wherein the text string comprises extracted text;

using a set of associative rules to generate a prediction result output that corresponds to the contextual information for a given context;

generating based on the extracted text and the prediction result output, a command to automatically invoke functionality of the feature of the application without user action, wherein the command corresponds to the prediction result output and is generated by matching the prediction result output to an entry in a library that is mapped to the command; and

executing the command to generate an action that automatically invokes the functionality of the feature of the application without user action.

2. The system according to claim 1 , wherein the processor-executable instructions, when executed by the at least one hardware-based processing system, are further configurable to cause:

extracting patterns from the contextual information that indicate that functionality of the feature of the application is to be invoked;

evaluating each of the set of associative rules by determining whether extracted patterns from the contextual information match a pattern defined by associative data for that associative rule; and

using one of the associative rules, that is identified as having a matching pattern with the patterns from the contextual information, to generate the prediction result output.

3. The system according to claim 1 , wherein the executing the command to generate an action that automatically invokes the functionality of the feature of the application without user action is executed at the user system, or at a server system, or at a database system to cause the action,

wherein the action is a result of processing the command to automatically invoke certain functionality of the feature of the application by an API call or a microservice.

4. The system according to claim 1 , wherein the processor-executable instructions, when executed by the at least one hardware-based processing system, are further configurable to cause:

identifying a pre-fix that occurs before the text string, wherein the pre-fix serves as a signal that information that follows that pre-fix indicates the functionality that needs to be automatically invoked;

extracting the text string that follows the pre-fix by performing a matching analysis against a library of keywords and extracting a matching keyword; and

generating, based on the matching keyword, a command to automatically invoke the functionality of the feature of the application without user action by matching the matching keyword to an entry that is mapped to the command.

5. The system according to claim 1 , wherein the feature of the application is a feature of the primary application.

6. The system according to claim 1 , wherein the feature of the application is a feature of another application that is different than the primary application.

7. The system according to claim 1 , wherein the functionality of the feature of the application that is automatically invoked by the action includes:

automatically opening a window of the application; and

auto-populating certain items within the window with information to help expedite completion of a task.

8. A method for automatically determining a need to invoke functionality of a feature of an application while using a primary application and for automatically invoking that functionality without user action, the method comprising:

receiving input information from a sender process at a user system, wherein the input information is input into a primary application via a user interface of the user system;

at a hardware-based processing system of an application server system that is communicatively coupled to the user system:

processing the input information to extract a text string from the input information and to determine contextual information from the input information, wherein the text string comprises extracted text;

using a set of associative rules to generate a prediction result output that corresponds to the contextual information for a given context; and

generating, based on the extracted text and the prediction result output, a command to automatically invoke functionality of the feature of the application without user action wherein the command corresponds to the prediction result output and is generated by matching the prediction result output to an entry in a library that is mapped to the command; and

executing the command, at another hardware-based processing system, to generate an action that automatically invokes the functionality of the feature of the application without user action.

9. The method according to claim 8 , wherein using a set of associative rules to generate a prediction result output that corresponds to the contextual information for a given context, comprises:

extracting patterns from the contextual information that indicate that functionality of the feature of the application is to be invoked;

evaluating each of the set of associative rules by determining whether extracted patterns from the contextual information match a pattern defined by associative data for that associative rule; and

using one of the associative rules, that is identified as having a matching pattern with the patterns from the contextual information, to generate the prediction result output.

10. The method according to claim 8 , further comprising:

identifying a pre-fix that occurs before the text string, wherein the pre-fix serves as a signal that information that follows that pre-fix indicates the functionality that needs to be automatically invoked;

extracting the text string that follows the pre-fix by performing a matching analysis against a library of keywords and extracting a matching keyword; and

generating the command to automatically invoke the functionality of the feature of the application without user action by matching the matching keyword to an entry that is mapped to the command.

11. The method according to claim 8 , wherein the feature of the application is a feature of the primary application.

12. The method according to claim 8 , wherein the feature of the application is a feature of another application that is different than the primary application.

13. The method according to claim 8 , wherein the functionality of the feature of the application that is automatically invoked by the action includes:

automatically opening a window of the application; and

auto-populating certain items within the window with information to help expedite completion of a task.

14. A system comprising at least one hardware-based processor and memory, wherein the memory comprises processor-executable instructions encoded on a non-transient processor-readable media, wherein the processor-executable instructions, when executed by the at least one hardware-based processor, are configurable to cause:

receiving input information from a sender process at a user system, wherein the input information is input into a primary application via a user interface of the user system;

processing the input information to extract a text string from the input information and to determine contextual information from the input information, wherein the text string comprises extracted text;

using a set of associative rules to generate a prediction result output that corresponds to the contextual information for a given context;

generating, based on the extracted text and the prediction result output, a command to automatically invoke functionality of a feature of an application without user action, wherein the command corresponds to the prediction result output and is generated by matching the prediction result output to an entry in a library that is mapped to the command; and

executing the command to generate an action that automatically invokes the functionality of the feature of the application without user action.

15. The system according to claim 14 , wherein using a set of associative rules to generate a prediction result output that corresponds to the contextual information for a given context, comprises:

extracting patterns from the contextual information that indicate that functionality of the feature of the application is to be invoked;

evaluating each of the set of associative rules by determining whether extracted patterns from the contextual information match a pattern defined by associative data for that associative rule; and

using one of the associative rules, that is identified as having a matching pattern with the patterns from the contextual information, to generate the prediction result output.

16. The system according to claim 14 , wherein the processor-executable instructions, when executed by the at least one hardware-based processor, are further configurable to cause:

identifying a pre-fix that occurs before the text string, wherein the pre-fix serves as a signal that information that follows that pre-fix indicates the functionality that needs to be automatically invoked; and

extracting the text string that follows the pre-fix by performing a matching analysis against a library of keywords and extracting a matching keyword; and

generating the command to automatically invoke the functionality of the feature of the application without user action by matching the matching keyword to an entry that is mapped to the command.

17. The system according to claim 14 , wherein the functionality of the feature of the application that is automatically invoked by the action includes:

automatically opening a window of the application; and

auto-populating certain items within the window with information to help expedite completion of a task.

Assignments (2)
CHANGE OF NAME Recorded Aug 4, 2026
From: SALESFORCE.COM, INC.
To: SALESFORCE, INC.
Reel/Frame 076118/0548 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 21, 2019
From: MATHEW, PRANOY CHERIAN
To: SALESFORCE.COM, INC.
Reel/Frame 049238/0162 →
Continuity (1)
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