Method and system for a multitenancy telephone network
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.
1. A method comprising:
receiving, from an external server system, an outbound communication request;
in response to receiving the outbound communication request, establishing a communication session to a communication endpoint;
generating a communication resource for the communication session, the communication resource storing a state of the communication session; and
receiving, from the external server system, a request including an identifier of the communication resource; and
in response to receiving the request:
gathering the state of the communication session from the communication resource, and
providing the state of the communication session to the external server system.
2. The method of claim 1 , wherein the outbound communication request is to initiate a call with the communication endpoint.
3. The method of claim 1 , wherein the outbound communication request is to transmit a message with the communication endpoint.
4. The method of claim 1 , wherein the request including the identifier is an Application Programming Interface (API) request.
5. The method of claim 1 , wherein the communication session is established using a public switched telephony network (PSTN) channel.
6. The method of claim 1 , wherein the identifier of the communication resource is a Uniform Resource Identifier (URI).
7. The method of claim 1 , wherein the state of the communication session is provided to the external server system using an HyperText Transfer Protocol (HTTP) message.
8. A system comprising:
one or more computer processors; and
one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the system to perform operations comprising:
receiving, from an external server system, an outbound communication request;
in response to receiving the outbound communication request, establishing a communication session to a communication endpoint;
generating a communication resource for the communication session, the communication resource storing a state of the communication session; and
receiving, from the external server system, a request including an identifier of the communication resource; and
in response to receiving the request:
gathering the state of the communication session from the communication resource, and providing the state of the communication session to the external server system.
9. The system of claim 8 , wherein the outbound communication request is to initiate a call with the communication endpoint.
10. The system of claim 8 , wherein the outbound communication request is to transmit a message with the communication endpoint.
11. The system of claim 8 , wherein the request including the identifier is an Application Programming Interface (API) request.
12. The system of claim 8 , wherein the communication session is established using a public switched telephony network (PSTN) channel.
13. The system of claim 8 , wherein the identifier of the communication resource is a Uniform Resource Identifier (URI).
14. The system of claim 8 , wherein the state of the communication session is provided to the external server system using an HyperText Transfer Protocol (HTTP) message.
15. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of one or more computing devices, cause the one or more computing devices to perform operations comprising:
receiving, from an external server system, an outbound communication request;
in response to receiving the outbound communication request, establishing a communication session to a communication endpoint;
generating a communication resource for the communication session, the communication resource storing a state of the communication session; and
receiving, from the external server system, a request including an identifier of the communication resource; and
in response to receiving the request:
gathering the state of the communication session from the communication resource, and providing the state of the communication session to the external server system.
16. The non-transitory computer-readable medium of claim 15 , wherein the outbound communication request is to initiate a call with the communication endpoint.
17. The non-transitory computer-readable medium of claim 15 , wherein the outbound communication request is to transmit a message with the communication endpoint.
18. The non-transitory computer-readable medium of claim 15 , wherein the request including the identifier is an Application Programming Interface (API) request.
19. The non-transitory computer-readable medium of claim 15 , wherein the communication session is established using a public switched telephony network (PSTN) channel.
20. The non-transitory computer-readable medium of claim 15 , wherein the identifier of the communication resource is a Uniform Resource Identifier (URI).