System and method for interactive set top box setup
A system and method provide for installation and setup of a set-top box (STB) in a Digital TV network includes a mobile device running a mobile application, an operator application, and a display configured to display video from the STB. A status of the STB is determined and encoded into an optically scannable graphic displayed by the display. The optically scannable graphic is scanned with an optical device in communication with the mobile device and the status of the STB is decoded. The status of the STB is transmitted to the operator application compared with an acceptance criteria.
1. A computer based method for installation and setup of a set-to box (STB) in a Digital TV network comprising a mobile device running a mobile application, an operator application, and a display configured to display video from the STB, the method comprising the steps of:
determining a status of the STB via a STB application;
encoding the status of the STB into a first optically scannable graphic via the STB application;
displaying the first optically scannable graphic on the display configured to display video from the STB;
reading the first optically scannable graphic with an optical device in communication with the mobile device;
decoding the status of the STB from the first optically scannable graphic via the mobile application;
transmitting the status of the STB to the operator application via the mobile application; and
comparing the status of the STB to an acceptance criteria;
detecting an error in the scanned first optically scannable graphic; and
displaying a second optically scannable graphic,
wherein the second optically scannable graphic has a lower resolution than the first optically scannable graphic.
2. The method of claim 1 , further comprising the step of activating a service subscription for the STB.
3. The method of claim 1 , further comprising the steps of:
providing an installation instruction to the mobile application; and
displaying the installation instruction on the mobile application.
4. The method of claim 3 , wherein the installation comprises:
directing a user to run an antenna direction procedure in the mobile application; and
directing the user to re-position the antenna.
5. The method of claim 1 wherein the status of the STB comprises subscriber information.
6. The method of claim 5 , wherein the subscriber information comprises a subscriber ID and an STB ID.
7. The method of claim 1 , wherein the status of the STB and the acceptance criteria comprises signal quality data.
8. The method of claim 1 , comprising the step of providing a chat communication channel between the mobile application and operator application.
9. The method of claim 1 , further comprising the steps of:
receiving a signature from the subscriber by the mobile application;
conveying the signature to the operator application; and
storing the signature by the operator application.