Systems and methods for distribution item processing
Systems and methods for universal item returns. A universal returns systems allows a user the ability to return an item via a distribution network whether the item was purchased at a retail location, delivered by the distribution network, or delivered by another entity. The universal returns system comprises a user interface a return request. Based on the return request, the system obtains transaction information, provides a return code, and allows scheduling item pick-up.
1. A method comprising:
storing, by a processor, a plurality of transaction information in a data store;
receiving, by the processor, from a mobile device and via a computer system of a merchant, a scan of a return request identifier for an item, wherein the scan of the return request identifier comprises a merchant identifier;
determining, by the processor that no transaction information associated with the return request identifier is stored in the data store;
based on the determination, identifying, by the processor, a merchant using the received merchant identifier;
querying, by the processor, a computer system of the identified merchant;
receiving, by the processor, and from the computer system of the identified merchant, the transaction information associated with the return request identifier, wherein the transaction information includes information of the item;
displaying, by the processor, on a user interface of the mobile device, the information of the item;
receiving, by the processor, a selection of the information of the item, via the user interface;
determining, by the processor, that the item is eligible for return in response to the received selection;
based on the determination that the item is eligible for return, generating, by the processor, a return code; and
displaying, by the processor, the return code on the user interface.
2. A system comprising:
a processor;
a data store in communication with the processor;
a memory storing instructions that when executed by the processor, causes the processor to perform the steps of:
storing a plurality of transaction information in the data store;
receiving from a mobile device and via a computer system of a merchant, a scan of a return request identifier for an item, wherein the scan of the return request identifier comprises a merchant identifier;
determining that no transaction information associated with the return request identifier is stored in the data store;
based on the determination, identifying a merchant using the received merchant identifier;
querying a computer system of the identified merchant;
receiving from the computer system of the identified merchant, the transaction information associated with the return request identifier, wherein the transaction information includes information of the item;
displaying on a user interface of the mobile device, the information of the item;
receiving a selection of the information of the item, via the user interface;
determining that the item is eligible for return in response to the received selection;
based on the determination that the item is eligible for return, generating a return code; and
displaying the return code on the user interface.