Information processing apparatus and non-transitory computer readable medium

1. An information processing apparatus managed by an administrator and used by a plurality of users, comprising:

a display device; and

a processor coupled to the display device and configured to:

control the display device to display a plurality of jobs comprising multiple job types,

receive a selection for a first target job from the plurality of jobs,

control the display device to display the first target job comprising secret information which by default is unmasked for a user owning the first target job and masked for the administrator, wherein an execution of the first target job has resulted in an error,

receive a disclosure request from the administrator for the secret information of the first target job among multiple jobs processed by the information processing apparatus in response to the execution of the first target job having resulted in the error, wherein the disclosure request which comprises multiple items associated with the secret information; and

transmit to the administrator a selection of at least one of the multiple items as each of the multiple items disclose a different unmasked information of the secret information from the user of the first target job in response to the secret information having been requested by the administrator,

transmit to the administrator a disclosure permission having a specific period for the secret information of the first target job from the user, and

after receiving the disclosure permission, control the display device to display to the administrator the first target job without any masks to the unmasked information of the secret information in the first target job as long as the first target job is dated within the specific period and control the display device to display to the administrator a second target job for which the secret information is masked as the second target job is dated outside of the specific period, wherein the first target job and the second target job are owned by the same owner.

2. The information processing apparatus according to claim 1 , wherein the processor is further configured to transmit the disclosure request to a contact address of the user of the target job obtained from user information that includes contact addresses of the plurality of users so as to obtain the disclosure permission from the user.

3. The information processing apparatus according to claim 2 , wherein the processor is configured to cancel a secrecy setting of at least one item of the multiple items of the secret information according to the disclosure permission in response to the transmitted disclosure request.

4. The information processing apparatus according to claim 1 , wherein the processor is configured to transmit the disclosure request to the administrator comprising: transmit the disclosure request to the administrator for each of the multiple items included in the first target job.

5. The information processing apparatus according to claim 2 , wherein the processor is configured to receive the disclosure permission from the user comprising: receive the disclosure permission from the user of the first target job for each item of the multiple items.

6. A non-transitory computer readable medium storing a program causing a computer managed by an administrator and used by a plurality of users to execute a process for processing information, the process comprising:

controlling the display device to display a plurality of jobs comprising multiple job types;

receiving a selection for a first target job from the plurality of jobs;

controlling the display device to display the first target job comprising secret information which by default is unmasked for a user owning the first target job and masked for the administrator, wherein an execution of the first target job has resulted in an error;

receiving a disclosure request from the administrator for the secret information of the first target job among multiple jobs processed by the computer in response to the execution of the first target job having resulted in the error, wherein the disclosure request comprises multiple items associated with the secret information;

transmitting to the administrator a selection of at least one of the multiple items as each of the multiple items disclose a different unmasked information of the secret information from the user of the first target job;

transmitting to the administrator a disclosure permission having a specific period for the secret information of the first target job from the user; and

after receiving the disclosure permission, controlling the display device to display to the administrator the first target job without any masks to the unmasked information of secret information in the first target job as long as the first target job is dated within the specific period and control the display device to display to the administrator a second target job for which the secret information is masked as the second target job is dated outside of the specific period, wherein the first target job and the second target job are owned by the same owner.

7. An information processing apparatus managed by an administrator and used by a plurality of users, comprising:

a display device; and

a processor coupled to the display device and configured to:

control the display device to display a plurality of jobs comprising multiple job types,

receive a selection for a first target job from the plurality of jobs,

control the display device to display the first target job comprising secret information which by default is unmasked for a user owning the first target job and masked for the administrator, wherein an execution of the first target job has resulted in an error,

receive a disclosure request from the administrator for the secret information of the first target job among multiple jobs, wherein the disclosure request comprises multiple items associated with the secret information in response to the execution of the first target job having resulted in the error,

request a disclosure of the secret information from the user owning the first target job in response to the secret information having been requested by the administrator,

receive a disclosure permission having a selection of at least one of the multiple items as each of the multiple items disclose a different unmasked information of the secret information and having a specific period from the user owning the first target job for the secret information of the target job, and

after receiving the disclosure permission, control the display device to display to the administrator the first target job without any masks to the the unmasked information of secret information in the first target job as long as the first target job is dated within the specific period and control the display device to display to the administrator a second target job for which the secret information is masked as the second target job is dated outside of the specific period, wherein the first target job and the second target job are owned by the same owner.

8. The information processing apparatus of claim 1 , wherein the processor is further configured to:

control the display device to display in a menu multiple categories of the secret information associated with the disclosure request from the administrator, wherein the multiple categories comprises a first category and a second category,

receive a selection of the first category in the received disclosure permission, and

display the first target job without any masks to the first category in the secret information.

9. The information processing apparatus of claim 8 , wherein the processor is further configured to:

not receive a selection of the second category in the received disclosure permission, and

display the first target job with masks to the second category in the secret information.

10. The information processing apparatus of claim 8 , wherein each of the first category and the second category is associated with a different way to contact the user in response to the error in the first target job.