Maintenance management apparatus, maintenance management system, method of managing maintenance, and recording medium

1. A maintenance management apparatus for managing maintenance on one or more devices, the maintenance management apparatus comprising:

processing circuitry configured to cause the maintenance management apparatus to,

obtain self-maintenance information from a user via an input screen indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning of the device,

obtain maintenance information indicating maintenance scheduled to be performed on the device from a memory, the maintenance information including time information indicating a scheduled execution time of maintenance,

update the time information based on the self-maintenance information, and

send a notification for prompting maintenance of the device based on the time information.

2. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

update the time information at a time determined based on at least one of the time the self-maintenance has been performed, an installation date of the device, or a usage amount of the device.

3. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

obtain, from the maintenance information, execution interval information indicating an execution interval of maintenance;

update the execution interval information based on the self-maintenance information; and

update the time information based on the updated execution interval information.

4. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

send the notification in response to the scheduled execution time of maintenance indicated by the time information passing without the self-maintenance information indicating that maintenance has been performed on the device being obtained.

5. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

send the notification in response to a threshold time passing without the self-maintenance information indicating that maintenance has been performed on the device being obtained, the threshold time being before the scheduled execution time of maintenance indicated by the time information.

6. The maintenance management apparatus according to claim 1 ,

wherein the memory stores respective maintenance information for each of the one or more devices, and

the processing circuitry is configured to cause the maintenance management apparatus to display a maintenance execution status of each of the one or more devices based on the respective maintenance information.

7. A maintenance management system comprising:

the maintenance management apparatus according to claim 1 ;

a collection device including second processing circuitry configured to cause the collection device to,

collect the self-maintenance information from the device, and

transmit the self-maintenance information to the maintenance management apparatus; and

an information processing apparatus including third processing circuitry configured to cause the information processing apparatus to,

allow the user to input the self-maintenance information, and

receive the notification from the maintenance management apparatus.

8. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

send the notification via email.

9. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

generate a notification indicating that the self-maintenance information has been obtained.

10. The maintenance management apparatus according to claim 1 , wherein the processing circuitry is configured to cause the maintenance management apparatus to:

determine whether a threshold time has passed, the threshold time being before the scheduled execution time of maintenance indicated by the time information;

send the notification in response to a determination that the threshold time has passed;

determine whether the scheduled execution time of maintenance has passed, in response to a determination that the threshold time has not passed; and

send the notification in response to a determination that the scheduled execution time has passed.

11. A method of managing maintenance on one or more devices, the method comprising:

obtaining self-maintenance information from a user via an input screen indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning the device;

obtaining maintenance information indicating maintenance scheduled to be performed on the device from a memory, the maintenance information including time information indicating a scheduled execution time of maintenance;

updating the time information based on the self-maintenance information; and

sending a notification for prompting maintenance of the device based on the time information.

12. The method of claim 11 , wherein

the updating is performed at a time determined based on at least one of the time the self-maintenance has been performed, an installation date of the device, and a usage amount of the device.

13. The method of claim 11 , further comprising:

obtaining, from the maintenance information, execution interval information indicating an execution interval of maintenance;

updating the execution interval information based on the self-maintenance information; and

updating the time information based on the updated execution interval information.

14. The method of claim 11 , further comprising:

sending the notification in response to the scheduled execution time of maintenance indicated by the time information passing without the self-maintenance information indicating that maintenance has been performed on the device being obtained.

15. The method of claim 11 , further comprising:

sending the notification in response to a threshold time passing without the self-maintenance information indicating that maintenance has been performed on the device being obtained, the threshold time being before the scheduled execution time of maintenance indicated by the time information.

16. The method of claim 11 , wherein the memory stores respective maintenance information for each of the one or more devices, the method further comprising:

displaying a maintenance execution status of each of the one or more devices based on the respective maintenance information.

17. The method of claim 11 , wherein the sending the notification includes sending the notification via email.

18. The method of claim 11 , further comprising:

generating a notification indicating that the self-maintenance information has been obtained.

19. The method of claim 11 , further comprising:

determining whether a threshold time has passed, the threshold time being before the scheduled execution time of maintenance indicated by the time information;

sending the notification in response to a determination that the threshold time has passed;

determining whether the scheduled execution time of maintenance has passed, in response to a determination that the threshold time has not passed; and

sending the notification in response to a determination that the scheduled execution time has passed.

20. A non-transitory recording medium storing instructions that, when executed by one or more processors, cause the processors to perform a method of managing maintenance on one or more devices, the method comprising:

obtaining self-maintenance information from a user via an input screen indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning the device;

obtaining maintenance information indicating maintenance scheduled to be performed on the device from a memory, the maintenance information including time information indicating a scheduled execution time of maintenance;

updating the time information based on the self-maintenance information; and

sending a notification for prompting maintenance of the device based on the time information.

21. A maintenance management system for managing maintenance on one or more devices, the maintenance management system comprising:

processing circuitry configured to cause the maintenance management system to, obtain, based on a user input, self-maintenance information indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning of the device, and

update a time information based on the self-maintenance information, the time information indicating a scheduled execution time of maintenance to be performed on the device.

22. The maintenance management system according to claim 21 , wherein the self-maintenance information is input by a user via an input screen.

23. The maintenance management system according to claim 21 , wherein the self-maintenance includes cleaning of an image forming apparatus.

24. The maintenance management system according to claim 21 , wherein the processing circuitry is configured to cause the maintenance management system to send a notification for prompting maintenance of the device based on the time information.

25. A method of managing maintenance on one or more devices, the method comprising:

obtaining, based on a user input, self-maintenance information indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning of the device; and

updating a time information based on the self-maintenance information, the time information indicating a scheduled execution time of maintenance to be performed on the device.

26. A non-transitory recording medium storing instructions that, when executed by one or more processors, cause the one or more processors to perform a method of managing maintenance on one or more devices, the method comprising:

obtaining, based on a user input, self-maintenance information indicating a time at which self-maintenance has been performed on a device of the one or more devices by the user, the self-maintenance including cleaning of the device; and

updating a time information based on the self-maintenance information, the time information indicating a scheduled execution time of maintenance to be performed on the device.