Methods and systems for receipt capturing process
A receipt capture tool residing on a customer mobile device may be initiated when a customer completes an in-store or online purchase. The receipt capture tool may prompt the customer to capture an image of a receipt detailing a purchase and an item (e.g., product or service) purchased. For instance, the photo of a physical receipt may be taken by the mobile device, or an electronic receipt or email detailing the purchasing transmitted from a physical merchant or online merchant server may be stored. Receipt information may be extracted and saved with other information pertinent to the item purchased, including warranty information. If the customer needs to return or repair the item purchased at a future date, the receipt and warranty information may be subsequently accessed via their mobile device. The receipt and warranty information may also be stored in a searchable database to facilitate easy retrieval by the customer.
1. A computer-implemented method for conducting a receipt capturing process, the method being implemented via one or more local or remote processors, servers, sensors, and/or transceivers, the method comprising, via the one or more local or remote processors, servers, sensors, and/or transceivers:
determining whether a customer purchased an item using a customer's account that has a receipt capturing tool activated;
transmitting, in response to determining that the customer purchased the item using the account that has the receipt capturing tool activated, a captured receipt alert to the customer inquiring whether to capture a receipt of the purchased item;
automatically capturing, in response to receiving a response to the captured receipt alert having an indication to capture the receipt of the purchased item, the receipt;
analyzing the receipt to determine receipt information; and
storing the receipt information in a secure database.
2. The computer-implemented method of claim 1 , wherein the receipt includes a hard copy receipt, an electronic receipt, or a receipt email.
3. The computer-implemented method of claim 1 , further comprising:
determining whether to activate a receipt capturing tool of the customer's account;
receiving, in response to determining to activate the receipt capturing tool, a preferred communication method for receiving captured receipt alerts; and
activating the receipt capturing tool of the customer's account.
4. The computer-implemented method of claim 1 , wherein the captured receipt alert includes at least one of a purchased item, a purchase date, a purchase amount, seller information, and an inquiry whether to capture and store the receipt.
5. The computer-implemented method of claim 1 , wherein the receipt information includes at least one of a purchased item, a purchase date, a purchase amount, seller information, a retention period, warranty information, and a category of which the receipt is stored in the secure database.
6. The computer-implemented method of claim 1 , further comprising linking the receipt information in the stored database to a warranty covering the purchased item or to an electronic version of the warranty covering the purchased item to facilitate remote retrieval of the receipt information and the electronic version of the warranty at a later data, such as remote retrieval via a customer mobile device.
7. The computer-implemented method of claim 1 , further comprising providing an option to purchase a warranty for the purchased item based upon the receipt information.
8. The computer-implemented method of claim 1 , wherein the receipt information is remotely searchable via a customer mobile device or other computing device by at least one of type of purchased item, purchase date, purchase data range, purchase amount, purchase amount range, seller information, store, store chain, merchant chain, merchant, customer notes, and payment type.
9. The computer-implemented method of claim 1 , wherein the receipt information includes at least one of a purchased item, a purchase date, a purchase amount, seller information, a retention period, warranty information, insurance information, a payment type, and a category of which the receipt is stored in the secure database.
10. The computer-implemented method of claim 1 , further comprising manually capturing, in response to receiving an indication not to capture the receipt of the purchased item, the receipt to determine receipt information, wherein manually capturing the receipt comprises:
receiving a photograph of a hard copy receipt via a customer mobile device;
obtaining or receiving an electronic receipt or a screen shot of the electronic receipt; or
obtaining or receiving an email detailing the purchasing or a screen shot of the email.
11. A computer system for capturing a receipt associated with a purchase of an item, the system comprising:
a network;
a computing device; and
a server communicatively coupled to the computing device via the network, the server configured to:
determine whether a customer purchased an item using a customer's account that has a receipt capturing tool activated;
transmit, in response to a determination that the customer purchased the item using the account that has the receipt capturing tool activated, a captured receipt alert to the customer inquiring whether to capture a receipt of the purchased item;
automatically capture, in response to a receipt of a response to the captured receipt alert having an indication to capture the receipt of the purchased item, the receipt;
analyze the receipt to determine receipt information; and
store the receipt information in a secure database.
12. The computer system of claim 11 , wherein the receipt includes a hard copy receipt, an electronic receipt, or a receipt email.
13. The computer system of claim 11 , the server is further configured to:
determine whether to activate a receipt capturing tool of the customer's account;
receive, in response to a determination to activate the receipt capturing tool, a preferred communication method for receiving captured receipt alerts; and
activate the receipt capturing tool of the customer's account.
14. The computer system of claim 11 , wherein the captured receipt alert includes at least one of a purchased item, a purchase date, a purchase amount, seller information, and an inquiry whether to capture and store the receipt.
15. The computer system of claim 11 , wherein the receipt information includes at least one of a purchased item, a purchase date, a purchase amount, seller information, a retention period, warranty information, and a category of which the receipt is stored in the secure database.
16. The computer system of claim 11 , wherein the server is further configured to link the receipt information in the stored database to a warranty covering the purchased item or to an electronic version of the warranty covering the purchased item to facilitate remote retrieval of the receipt information and the electronic version of the warranty at a later data, such as remote retrieval via a customer mobile device.
17. The computer system of claim 11 , wherein the server is further configured to provide an option to purchase a warranty for the purchased item based upon the receipt information.
18. The computer system of claim 11 , wherein the receipt information is remotely searchable via a customer mobile device or other computing device by at least one of type of purchased item, purchase date, purchase data range, purchase amount, purchase amount range, seller information, store, store chain, merchant chain, merchant, customer notes, and payment type.
19. The computer system of claim 11 , wherein the receipt information includes at least one of a purchased item, a purchase date, a purchase amount, seller information, a retention period, warranty information, insurance information, a payment type, and a category of which the receipt is stored in the secure database.
20. The computer system of claim 11 , wherein the server is further configured to manually capture, in response to a receipt of an indication not to capture the receipt of the purchased item, the receipt to determine receipt information, wherein to manually capture the receipt comprises to:
receive a photograph of a hard copy receipt via a customer mobile device;
obtain or receive an electronic receipt or a screen shot of the electronic receipt; or
obtain or receive an email detailing the purchasing or a screen shot of the email.