Systems and methods for implementing and using a proximity dashboard
In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device. The beacon technology system is operable to trigger an automatic process when detected.
1. An electronic device comprising:
an electrical and physical interface operable to be coupled to a port of a computer system, wherein said computer system comprises a processor;
a casing housing said interface, wherein said casing of said electronic device is separate from said computer system;
a circuit board comprising circuitry housed within said casing, wherein said circuitry receives control signals from the computer system over the interface and controls an illumination element;
the illumination element disposed on the casing and operable to produce a color that corresponds to a real-time status associated with said computer system, wherein said real-time status is determined by said processor and information read by said processor from said computer system; and
a proximity beacon technology system housed within said casing, wherein said proximity beacon technology system operable to communicate with a second proximity beacon technology system externally located to said electronic device, said proximity beacon technology system operable to trigger an automatic process when detected;
wherein said second proximity beacon technology system is housed within a second electronic device that performs said automatic process, wherein said second electronic device operable to display its location in relation to a layout of a contact center.
2. The electronic device of claim 1 wherein said proximity beacon technology system comprises Bluetooth Proximity Beacon technology.
3. The electronic device of claim 1 wherein said second electronic device comprising:
a processor; and
a memory device coupled to said processor of said second electronic device.
4. The electronic device of claim 1 wherein said second electronic device comprises a tablet computing device.
5. The electronic device of claim 1 wherein said second electronic device comprises a smartphone computing device.
6. The electronic device of claim 1 wherein said second electronic device comprises a computing device.
7. The electronic device of claim 1 wherein said real-time status represents a characteristic of an agent using said computer system.
8. A method of automatically retrieving information among a supervisor and a plurality of agents, wherein said supervisor has associated therewith a supervisor computer system comprising a proximity beacon technology system and wherein each agent has associated therewith an agent computer system and an electronic device, wherein the electronic device comprising: an electrical and physical interface operable to be coupled to a port of the agent computer system; a casing housing said interface; a circuit board comprising circuitry housed within said casing, wherein said circuitry receives control signals from the agent computer system over the interface and controls an illumination element; the illumination element disposed on the casing and operable to produce a color that corresponds to a real-time status associated with said agent computer system, wherein said real-time status is determined by a processor of said agent computer system and information read by said processor from said agent computer system; and a proximity beacon technology system housed within said casing, wherein said proximity beacon technology system operable to communicate with said proximity beacon technology system of the supervisor computer system, wherein said casing of said electronic device is separate from said agent computer system, the method comprising:
said supervisor computer system displaying its location in relation to a layout of a contact center;
said supervisor computer system utilizing said proximity beacon technology system to communicate with any electronic devices respectively coupled to said agent computer systems that are in proximity of detection by said proximity beacon technology system of said supervisor computer system; and
if any electronic devices respectively are detected in proximity to said supervisor computer system, said supervisor computer system displaying details of said agents associated with each of the detected electronic devices.
9. The method of claim 8 wherein said proximity beacon technology system of said the electronic device comprises Bluetooth Proximity Beacon technology.
10. The method of claim 8 wherein said supervisor computer system comprising:
a processor; and
a memory device coupled to said processor of said supervisor computer system.
11. The method of claim 8 wherein said displaying details of said agents associated with each of the detected electronic devices comprises ranking said agents based on proximity signal strength of their corresponding detected electronic devices.
12. The method of claim 8 wherein said supervisor computer system comprises a tablet computing device.
13. The method of claim 8 wherein said supervisor computer system comprises a smartphone computing device.
14. The method of claim 8 wherein said displaying details comprises displaying a graphical user interface of details of said agents associated with each of the detected electronic devices respectively.
15. A method of automatically outputting contact center data from a portable computer system to a proximity enabled television, wherein said portable computer system and said proximity enabled television each comprising a proximity beacon technology system and each operable to communicate wirelessly, wherein said portable computer system comprising a processor and a memory device coupled to said processor, the method comprising:
said portable computer system utilizing its proximity beacon technology system to communicate with said proximity enabled television when in proximity of detection by said proximity beacon technology system of said proximity enabled television; and
if said proximity enabled television is detected in proximity to said portable computer system, said portable computer system automatically outputting said contact center data to said proximity enabled television; and
said proximity enabled television receiving said contact center data from said portable computer system and displaying a graphical user interface comprising at least a portion of said received contact center data, wherein said contact center data comprises performance numbers associated with an agent of a contact center.
16. The method of claim 15 wherein said contact center data further comprises statistics associated with a plurality of agents an agent of said contact center.
17. The method of claim 15 wherein said contact center data further comprises sales numbers of an agent of said contact center.
18. The method of claim 15 wherein said portable computer system comprises a tablet computing device.
19. The method of claim 15 wherein said portable computer system comprises a smartphone computing device.
20. The method of claim 15 wherein said proximity beacon technology system of said proximity enabled television comprises Bluetooth Proximity Beacon technology.