Monitoring system for monitoring unattended services
Methods, systems, and apparatus, including computer programs encoded on a storage device, for accommodating unattended services at a property. In one aspect, a monitoring system is disclosed that includes a processor and a storage device storing instructions that, when executed by the processor, cause the processor to perform operations. The operations can include receiving a request to enter the property to perform the unattended service, configuring the monitoring system to allow access to a first portion of the property associated with the unattended service without triggering an alarm event, obtaining image data of the property after the monitoring system is configured to allow access to the first portion of the property, determining, based on the obtained image data, that an unattended service provider has entered into a second, different portion of the property, and triggering an alarm event.
1. A monitoring system for accommodating a service to be performed by a non-resident person at a property, the monitoring system comprising:
one or more processors; and
one or more storage devices, the one or more storage devices storing instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
accessing a three-dimensional map of a property;
accessing a service profile that defines one or more areas of the property that are associated with the service to be performed by the non-resident person;
accessing camera specification data for each camera of one or more cameras installed at the property;
determining, based on the three-dimensional map, the service profile, and the camera specification data, whether current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property that are associated with the service to be performed by the non-resident person; and
providing output data for consumption by a user that provides an indication of a level of sufficiency associated with a current camera positioning for the service to be performed by the non-resident person.
2. The monitoring system of claim 1 , wherein determining whether the current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property comprises:
identifying, in the three-dimensional map of the property, the one or more areas of the property that are associated with the service to be performed by the non-resident person;
projecting a view of each camera from respective mounting positions onto the three-dimensional map of the property; and
determining whether each of the one or more areas of the property identified in the three dimensional map of the property overlaps with a projected view of at least one camera.
3. The monitoring system of claim 2 , the operations comprising:
determining that an area of the property identified in the three-dimensional map of the property does not overlap with a projected view of at least one camera;
in response to determining that the area of the property identified in the three-dimensional map of the property does not overlap with the projected view of at least one camera, determining a recommended positioning of a camera to monitor the area of the property; and
providing output data indicating the recommended positioning of the camera.
4. The monitoring system of claim 1 , the operations comprising:
receiving data indicating a start time of the service to be performed by the non-resident person; and
in response to receiving the data indicating the start time of the service, determining, based on the three-dimensional map, the service profile, and the camera specification data, whether current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property that are associated with the service to be performed by the non-resident person.
5. The monitoring system of claim 1 , the operations comprising adjusting at least one camera of the one or more cameras to monitor an area of the property that is associated with the service to be performed by the non-resident person.
6. The monitoring system of claim 1 , the operations comprising:
receiving data indicating a start time of the service to be performed by the non-resident person; and
at or before the start time of the service, adjusting at least one camera of the one or more cameras to monitor an area of the property that is associated with the service to be performed by the non-resident person.
7. The monitoring system of claim 1 , wherein the specification data includes at least one of a horizontal field of view, a vertical field of view, a range, a mounting style, or a camera mount angle of the camera.
8. The monitoring system of claim 1 , the operations comprising:
accessing camera specification data for one or more cameras that are (i) not installed at the property and (ii) available for installation at the property;
determining, based on the three-dimensional map, the service profile, and the camera specification data, whether current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property that are associated with the service to be performed by the non-resident person; and
providing output data indicating a recommended positioning of the one or more cameras that are (i) not installed at the property and (ii) available for installation at the property.
9. The monitoring system of claim 1 , wherein the one or more areas of the property include one or more rooms of the property.
10. The monitoring system of claim 1 , wherein the one or more areas of the property are defined by one or more boundaries.
11. The monitoring system of claim 10 , wherein the one or more boundaries define a path from an entrance of the property to a particular location within the property that is associated with the service to be performed by the non-resident person.
12. The monitoring system of claim 1 , wherein the one or more areas that are associated with the service include at least one area of the property that is accessible to the non-resident person.
13. The monitoring system of claim 1 , the operations comprising providing a recommendation to improve the level of sufficiency associated with the current camera positioning for the service to be performed by the non-resident person.
14. The monitoring system of claim 13 , wherein the recommendation includes one or more of a recommendation to move a camera position, a recommendation to adjust a camera orientation, or a recommendation to add a camera.
15. The monitoring system of claim 13 , wherein providing the recommendation includes displaying a map of the property, the map including a graphical indicator that represents a recommended positioning of a camera.
16. The monitoring system of claim 1 , wherein the indication of the level of sufficiency includes an indication of whether any of the one or more areas of the property are not within the view of at least one camera.
17. The monitoring system of claim 1 , wherein the service profile includes (i) a service type and (ii) one or more areas of the property that are associated with the service type.
18. The monitoring system of claim 1 , the operations comprising:
receiving a request for the non-resident person to enter the property to perform the service,
wherein accessing the service profile that defines the one or more areas of the property that are associated with the service to be performed by the non-resident person comprises:
in response to receiving a request for the non-resident person to enter the property to perform the service, accessing the service profile that defines the one or more areas of the property that are associated with the service to be performed by the non-resident person.
19. A method, comprising:
accessing a three-dimensional map of a property;
accessing a service profile that defines one or more areas of the property that are associated with a service to be performed by a non-resident person at the property;
accessing camera specification data for each camera of one or more cameras installed at the property;
determining, based on the three-dimensional map, the service profile, and the camera specification data, whether current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property that are associated with the service to be performed by the non-resident person; and
providing output data for consumption by a user that provides an indication of a level of sufficiency associated with a current camera positioning for the service to be performed by the non-resident person.
20. A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:
accessing a three-dimensional map of a property;
accessing a service profile that defines one or more areas of the property that are associated with a service to be performed by a non-resident person at the property;
accessing camera specification data for each camera of one or more cameras installed at the property;
determining, based on the three-dimensional map, the service profile, and the camera specification data, whether current positioning of the one or more cameras is sufficient to monitor the one or more areas of the property that are associated with the service to be performed by the non-resident person; and
providing output data for consumption by a user that provides an indication of a level of sufficiency associated with a current camera positioning for the service to be performed by the non-resident person.