Detection of parallel operating Wi-Fi networks

1. A method of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point, the method comprising:

subsequent to installing a new Wi-Fi network at a location, detecting whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new network, wherein the parallel Wi-Fi network or the parallel Wi-Fi access point has one of i) a same Service Set Identifier (SSID) as the new network, and ii) a different Service Set Identifier (SSID) as the new network; and

responsive to detecting the parallel Wi-Fi network or the parallel Wi-Fi access point operating, performing one or more of causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and providing a notification to a user associated with the location based on the detecting, wherein the detecting is based on detecting Wi-Fi client devices disappearing and reappearing on the new Wi-Fi network, factoring whether those Wi-Fi client devices are mobile or non-mobile devices.

2. The method of claim 1 , further comprising

determining a type of the parallel Wi-Fi network or the parallel Wi-Fi access point, wherein the resolution is based on the type and the notification includes the type.

3. The method of claim 1 , further comprising

performing the detecting responsive to any of interference, initial turn up of the new Wi-Fi network, and any communication from the user including a phone call, a mobile application message to customer support, an email message, a response to a survey, and an in-person communication with an on-site technician.

4. The method of claim 1 , further comprising

performing the detecting responsive to detecting the new Wi-Fi network has zero or very few Wi-Fi client devices connected thereto, presumably because the Wi-Fi client devices are on the parallel Wi-Fi network or the parallel Wi-Fi access point.

5. The method of claim 1 , wherein the notification includes details for the user to turn off the parallel Wi-Fi network or the parallel Wi-Fi access point.

6. The method of claim 1 , wherein the notification includes details for the user to remove profiles for the parallel Wi-Fi network or the parallel Wi-Fi access point in Wi-Fi client devices at the location.

7. The method of claim 1 , wherein the resolution includes disabling the parallel Wi-Fi network or the parallel Wi-Fi access point remotely.

8. The method of claim 1 , wherein the resolution includes notifying a service provider of the user to cause disabling the parallel Wi-Fi network or the parallel Wi-Fi access point.

9. The method of claim 1 , wherein, subsequent to the performing, repeating the detecting to determine if the parallel Wi-Fi network or the parallel Wi-Fi access point remain.

10. The method of claim 1 , further comprising

providing a dashboard that displays locations where the parallel Wi-Fi network or the parallel Wi-Fi access point have been detected.

11. The method of claim 1 , further comprising

causing initiation of support for a service provider based on the detecting.

12. The method of claim 1 , wherein the detecting is based on an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network but that has the same SSID.

13. The method of claim 1 , wherein the detecting is based on a combination of

an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network but that has the same SSID, and

detecting Wi-Fi client devices disappearing and reappearing on the new Wi-Fi network, with at least some of the Wi-Fi client devices being non-mobile devices.

14. The method of claim 1 , wherein the parallel Wi-Fi network or the parallel Wi-Fi access point has a different Service Set Identifier (SSID) as the new network.

15. The method of claim 14 , wherein the detecting is based on an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network having a strong signal indicative of being at the same location.

16. The method of claim 14 , wherein the detecting is based on a combination of

an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network having a strong signal indicative of being at the same location, and

detecting Wi-Fi client devices disappearing and reappearing on the new Wi-Fi network, with at least some of the Wi-Fi client devices being non-mobile devices.

17. The method of claim 1 , wherein the method is performed by a controller communicatively coupled to the new Wi-Fi network via the Internet.

18. A controller comprising:

a network interface communicatively coupled to a new Wi-Fi network via the Internet;

a processor communicatively coupled to the network interface; and

memory storing instructions that, when executed, cause the processor to

subsequent to installation of a new Wi-Fi network at a location, detect whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new network; and

responsive to detection of the parallel Wi-Fi network or the parallel Wi-Fi access point operating, perform one or more of causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and provide a notification to a user associated with the location based on the detecting, wherein the detecting is based on detecting Wi-Fi client devices disappearing and reappearing on the new Wi-Fi network, factoring whether those Wi-Fi client devices are mobile or non-mobile devices.

19. The controller of claim 18 , wherein the parallel Wi-Fi network or the parallel Wi-Fi access point has one of a same Service Set Identifier (SSID) and a different SSID as the new network.

20. The controller of claim 18 , wherein the detection is based on an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network but that has the same SSID or has a strong signal indicative of being at the same location.

21. A method of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point, the method comprising:

subsequent to installing a new Wi-Fi network at a location, detecting whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new network, wherein the parallel Wi-Fi network or the parallel Wi-Fi access point has one of i) a same Service Set Identifier (SSID) as the new network, and ii) a different Service Set Identifier (SSID) as the new network; and

responsive to detecting the parallel Wi-Fi network or the parallel Wi-Fi access point operating, performing one or more of causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and providing a notification to a user associated with the location based on the detecting wherein the detecting is based on a combination of

an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network but that has the same SSID,

detecting Wi-Fi client devices disappearing and reappearing on the new Wi-Fi network, with at least some of the Wi-Fi client devices being non-mobile devices,

an access point in the new Wi-Fi network detecting another access point that is not part of the new Wi-Fi network having a strong signal indicative of being at the same location.

22. The method of claim 21 , further comprising

determining a type of the parallel Wi-Fi network or the parallel Wi-Fi access point, wherein the resolution is based on the type and the notification includes the type.

23. The method of claim 21 , further comprising

performing the detecting responsive to any of interference, initial turn up of the new Wi-Fi network, and any communication from the user including a phone call, a mobile application message to customer support, an email message, a response to a survey, and an in-person communication with an on-site technician.

24. The method of claim 21 , further comprising

performing the detecting responsive to detecting the new Wi-Fi network has zero or very few Wi-Fi client devices connected thereto, presumably because the Wi-Fi client devices are on the parallel Wi-Fi network or the parallel Wi-Fi access point.

25. The method of claim 21 , wherein the notification includes details for the user to turn off the parallel Wi-Fi network or the parallel Wi-Fi access point.

26. The method of claim 21 , wherein the notification includes details for the user to remove profiles for the parallel Wi-Fi network or the parallel Wi-Fi access point in Wi-Fi client devices at the location.