MANAGEMENT OF USER JOURNEYS THROUGH PREDEFINED COMMUNICATION ACTIVITIES

1 . A computer-implemented for management of user journeys through predefined communication activities by a computerized information system, the method comprising:

obtaining a contact identifier for one or more contacts in the computerized information system;

determining a journey for a contact corresponding to the contact identifier, the journey comprising one or more paths and each path comprising one or more actions to be performed in relation to the contact;

determining a contact status for the contact, the contact status including a location of the contact along the journey and a state of the contact;

displaying, via a graphical user interface, a visual depiction of the journey and a visual depiction of the contact status for the contact;

receiving an indication of a contact journey modification;

generating an updated contact status for the contact based on the contact journey modification; and

displaying, via the graphical user interface, an updated visual depiction of the journey and the updated contact status for the contact.

2 . The computer-implemented method of claim 1 , wherein obtaining the contact identifier comprises:

receiving a selection of a location on the journey;

providing an indication of contacts currently at the location;

receiving a selection of the contact from the user; and

retrieving the contact identifier based on the selection of the contact.

3 . The computer-implemented method of claim 2 , wherein providing an indication of contacts currently at the location comprises:

submitting a query to a database based on the location;

receiving a response from the database, the response including the indication of contacts currently at the location; and

displaying, via the graphical user interface, the indication of contacts currently at the location.

4 . The computer-implemented method of claim 2 , wherein retrieving the contact identifier based on the selection of the contact comprises:

submitting a query to a database based on the selection of the contact; and

receiving a response from the database, the response including the contact identifier corresponding to the selection of the contact.

5 . The computer-implemented method of claim 1 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is a move modification; and

generating the updated contact status to further include a new location to which the contact will be moved along the journey.

6 . The computer-implemented method of claim 1 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is an alternative path modification;

recommending an alternative path or an alternative journey; and

generating the updated contact status to further include a new location of the contact along the alternative path or the alternative journey.

7 . The computer-implemented method of claim 1 , further comprising updating a stored record for the contact in a database based on the indication of the contact journey modification.

8 . The computer-implemented method of claim 1 , further comprising performing an action based on the contact journey modification and the updated contact status.

9 . A non-transitory machine-readable storage medium that provides instructions that, if executed by a processor, are configurable to cause the processor to perform operations comprising:

obtaining a contact identifier for one or more contacts in the computerized information system;

determining a journey for a contact corresponding to the contact identifier, the journey comprising one or more paths and each path comprising one or more actions to be performed in relation to the contact;

determining a contact status for the contact, the contact status including a location of the contact along the journey and a state of the contact;

displaying, via a graphical user interface, a visual depiction of the journey and a visual depiction of the contact status for the contact;

receiving an indication of a contact journey modification;

generating an updated contact status for the contact based on the contact journey modification; and

displaying, via the graphical user interface, an updated depiction of the journey and the updated contact status for the contact.

10 . The non-transitory machine-readable storage medium of claim 9 , wherein obtaining the contact identifier comprises:

receiving a selection of a location on the journey;

providing an indication of contacts currently at the location;

receiving a selection of the contact from the user; and

retrieving the contact identifier based on the selection.

11 . The non-transitory machine-readable storage medium of claim 9 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is a move modification; and

generating the updated contact status to further include a new location to which the contact will be moved along the journey.

12 . The non-transitory machine-readable storage medium of claim 9 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is an alternative path modification;

recommending an alternative path or an alternative journey; and

generating the updated contact status to further include a new location of the contact along the alternative path or the alternative journey.

13 . The non-transitory machine-readable storage medium of claim 9 , wherein the instructions are further configurable to cause the processor to perform further operations comprising updating a stored record for the contact in a database based on the indication of the contact journey modification.

14 . The non-transitory machine-readable storage medium of claim 9 , wherein the instructions are further configurable to cause the processor to perform further operations comprising performing an action based on the contact journey modification and the updated contact status.

15 . An apparatus comprising:

a processor;

a non-transitory machine-readable storage medium that provides instructions that, if executed by the processor, are configurable to cause the apparatus to perform operations comprising:

obtaining a contact identifier for one or more contacts in the computerized information system;

determining a journey for a contact corresponding to the contact identifier, the journey comprising one or more paths and each path comprising one or more actions to be performed in relation to the contact;

determining a contact status for the contact, the contact status including a location of the contact along the journey and a state of the contact;

displaying, via a graphical user interface, a visual depiction of the journey and a visual depiction of the contact status for the contact;

receiving an indication of a contact journey modification;

generating an updated contact status for the contact based on the contact journey modification; and

displaying, via the graphical user interface, an updated depiction of the journey and the updated contact status for the contact.

16 . The apparatus of claim 15 , wherein obtaining the contact identifier comprises:

receiving a selection of a location on the journey;

providing an indication of contacts currently at the location;

receiving a selection of the contact from the user; and

retrieving the contact identifier based on the selection.

17 . The apparatus of claim 15 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is a move modification; and

generating the updated contact status to further include a new location to which the contact will be moved along the journey.

18 . The apparatus of claim 15 , wherein generating an updated contact status for the contact based on the contact journey modification comprises:

determining the contact journey modification is an alternative path modification;

recommending an alternative path or an alternative journey; and

generating the updated contact status to further include a new location of the contact along the alternative path or the alternative journey.

19 . The apparatus of claim 15 , wherein the instructions are further configurable to cause the apparatus to perform further operations comprising updating a stored record for the contact in a database based on the indication of the contact journey modification.

20 . The apparatus of claim 15 , wherein the instructions are further configurable to cause the apparatus to perform further operations comprising performing an action based on the contact journey modification and the updated contact status.